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Effective Communication Strategies: CMC and Group Decision Support Systems

Explore the impact of Computer-Mediated Communication on interpersonal interactions and decision-making. Learn about HIPPA regulations, Group Decision Support Systems, and major trends in communication technologies. Understand the importance of simplification, privacy, security, and ROI in implementing new systems.

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Effective Communication Strategies: CMC and Group Decision Support Systems

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  1. Lab 2: CMC and the GE “Centricity” Case Updated for Spring 2006

  2. Part 1 • Friends and enemies • CMC overview • HIPPA

  3. Friends …. • Secure and Reliable • Timely and Accessible • Reliable and Simple

  4. And Enemies • Accessible vs. Secure • Reliable/Accurate/Complete vs. Economical

  5. CMC Computer-Mediated Communication • Voice-mail or E-mail – one way (asynchronous) • IM / chat rooms – two way (synchronous) • Videophone • Interactive internet games

  6. What happens to our communications when we use CMC? • Loss of Cues = cause misunderstandings • Facial expressions • Tone of voice • Hand gestures • Pauses • Laughs • Make up for it by emoticons or careful writing! (sarcasm)

  7. What else happens? • Writing becomes more informal • Lower case, no punctuation, abbreviations: • POS G2G TTFN • Is this due to information overload? • We become more “self-absorbed” • More interested in our own problems than other • Hate speech, rantings or angry • Web logs do this a lot…

  8. Caveats: careful! • Never reply in anger – wait until the next day. • Can send something stupid or personal to many people at once – watch reply to group. • E-mail can be saved easily and used against you. • E-mail is powerful and gives access to powerful people – flattens organization. Use it wisely!

  9. ? Question ? • Do employers have a right to read or control your e-mail? • Court rulings say: yes, mostly: • Company time and resources • Privacy as basic human right. Don’t work there!

  10. Group Decision SupportSystems (GDSS) A DSS that meets the needs for a group decision. Provides support in group decision-making settings. A GDSS allows you to communicate with group members that are in the same building or half-way across the world.

  11. Characteristics of a GDSS • Easy to use • Decision-making Support • Support Brainstorming • Encourage Group Consensus (voting, gap analysis) • Allow Anonymous input • Reduce negative group behavior

  12. HIPPA • Health Insurance Portability and Privacy Act • Students read hippa overview: • Google: hippa overview via http://www.viahealthplan.com/providers/administration/tools_for_your_office/resources/HIPPA_overview.php#2 • Discuss Simplification, Privacy, Security • Relates to info Attributes!

  13. HIPPA: Simplification • “Administrative Simplification is one of the newly published regulations which requires standardization of electronic transmissions and procedure/diagnosis codes.” • See web page for examples…

  14. HIPPA: Privacy and Personal Health Information (PHI) • “Provisions for individual rights to receive a notice from the covered entity regarding how their PHI will be used; rights to access, inspect and copy their PHI; rights to receive an accounting of the release of their PHI for purposes other than for the use of treatment, payment, operations or other uses. “

  15. HIPPA: Security • Administrative Procedures • Improved procedures/policies for records handling • Backups • Physical Safeguards • Computer room access, protect from fire and water • Technical Security Services and Mechanisms • Logins, passwords, audit trail • Data encryption, firewalls, etc.

  16. Part 2: Chat room. 15 minutes • Discuss Major Societal Trends surrounding the case. • Instructor: turn on recording • Students: COMMUNICATIONS | COLLABORATION | JOIN • Select “Major trends” chat session

  17. Part 3: Discussion Forum: 15 minutes • Use meaningful thread names • Instructor: assign students to groups and start recording. • Students: COMMUNICATIONS | DISCUSSION BOARD | • Select discussion forum “Major Goals”

  18. Part 3 continued: ROI10 minutes. • Instructor: open ROI chart file and discuss. • What were the top 4 savings areas? • Intangibles are important • Can be difficult to measure • E.g., staff morale -> less turnover • Payback time of Centricity system itself? • Note connection to GOALS !

  19. Return On InvestmentANSWERS • What were the top 4 savings areas? • Paper storage costs • Personnel • Legal costs • Better utilization – process more patients • Payback time of Centricity system itself? • 1.5 years. Definitely worth doing.

  20. Part 4: I/P/O/F/S Analysis • For Centricity, identify: • Inputs (patient history, tests, etc.) • Processing (calculations, searching, etc.) • Outputs (screens, e-mail, reports, charts, etc) • Feedback (How is system performing?) • Stakeholders • Individuals or organizations that have an interest in the operation or outcome of the system.

  21. IPOFS chart: 20 minutes. • Use work from pre-lab • Instructor: assign students to groups and start recording. • COMMUNICATION | GROUP PAGES • GROUP # | COLLABORATION | VIRTUAL CLASSROOM • Hold CTL key and JOIN

  22. Part 515 minutes • Face to face: Three most important information attributes for this case? • Contrast and compare CMC techniques: • Face to face • Chat • Discussion forum • Virtual whiteboard

  23. Part 6 • Online quiz • Hand in IPOF chart and pre-lab

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