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Proactive Solutions for Employer Risks and Compliance

Employer's Guardian offers comprehensive human resources, safety compliance, worker's compensation administration, and performance management services. We specialize in optimizing contractor revenue, reducing costs, and minimizing risks. Our innovative tools and proactive approach help maintain service scores and improve company health and wellness.

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Proactive Solutions for Employer Risks and Compliance

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  1. Human Resources Safety Compliance Worker’s Compensation Administration Performance Management Payroll Processing

  2. Agenda • Contractor Focus • Employer’s Guardian • Optimizing Contractor Revenue through Service • Reducing Costs by Getting Superior Results • Create Efficiencies through Innovative Tools • Minimizing & Mitigating Risks

  3. Tow Operator Focus • Maintain or Improve Service Scores • Maintain or Improve the Health and Wellness of the Company • Some Challenges • Lack Knowledge • Compliance and Managerial • Inefficient • Redirects Efforts from Servicing Members • Lack Tools • Inability to Control Variables • Results in Balls Being Dropped • Litigation • Worrying about protecting wealth is another distraction • Lawsuits or Claims distracts employers from Auto Club goals

  4. Proactive Thinking Employer’s Guardian believes that the needs of the CEO, CFO, and COO are best achieved by proactively managing the variables… …that generate employer risks, …that optimize employees’ daily contributions, …that control employer related costs.

  5. We Think Differently • Businesses Have Engines to Drive Results • Engines Have Key Components • All Components Must Work Together to Optimize Results • If One Component Fails, Engines Can Stall

  6. Employee Performance

  7. Employer’s Guardian • Born in 2005 • Convinced there was a better way • Our Primary focus was Compliance and Controlling the Cost of Workers’ Comp • Employers of All Sizes Deserve Fortune 500 Systems and Support • Relentless Pursuit of Improvement, Good is Never Good Enough. • Double Digit Growth for Past 12 Years • 2008 – Average Client Size was 11 Employees • 2017 – Average New Client has 84 employees • Growth Generated New Demands • HCM Platform to Meet CEO, CFO, & COO Needs • 2009 EGForce Launched

  8. Leadership Aaron Smith, VP of Client Service Certified Safety Professional; 26.2% Reduction in xMod; 15 Cal-OSHA Golden Gate Awards; Cal-OSHA Enforcement Investigation Expertise. John Shea, Dir. of Business Development BS Degree in Business; MBA; $20mm division for a Fortune 500 company; 100’s of Employment Law & Employee Performance Audits. Todd Larrabee, President BS Degree in Business, Human Resources; Target Stores Director of Operations NorCal/NV; Performance Management Expertise. Jenny Nguyen, Dir. of Human Resources BS Degree in Human Resources; MBA; 90% UI Claim Win Rate; 100’s of LOA’s; 1000’s of Performance Improvement Plans. Diane Edwards, Controller BS Degree in Business, Accounting & Human Resources; Payroll Management Certification; ACA Compliance; P&L Management Skill. April Andrade, Payroll Manager Certified Payroll Professional – APA; AS Degree in Computerized Accounting; 15+ years in Leadership; Payroll Requirements, Tax and Compliance Expertise

  9. EG’s Core Competencies • Human Resources Get a team of professional HR specialists who can lend a helping hand with day-to-day HR duties as well as employee recruitment, retention and management. • Performance Management Support managers to stop being reactive through training, providing tools to manage performance variables, and mentoring for success. • OSHA and Cal-OSHA Rely on professionals to design, train, implement, and monitor your safety program with the goal of your employees going home they way they arrived. • Workers’ Compensation Admin Reduce your workers' compensation costs and get a designated specialist who will monitor the administration and coordination of your claims • Payroll Administration Employer’s Guardian will make sure your payroll is always on time, while handling all your related taxes and employment verification needs.

  10. Optimize Service to Optimize Revenue Few controllable variables have more impact on Contractor profits than Service

  11. Top Performer Experience • EG Supports Top Performing Service Contractors • Mandic Motors • L.A. Tow • Bob Holzer Towing • United Towing • EG Understands Many Contractors Need Mentors • Grow the Manager and you grow the Company • 50% to 250% Growth

  12. Optimizing Performance • Align Priorities and Incentives • Develop Superior Skills • Proactively Prevent Service Drops • Keep Problems Small and Short Lived Optimize Performance and You Optimize Revenue!

  13. Top Down Compensation Alignment AAA Priorities AAA Contractor Service Incentives Employee Compensation Incentives

  14. Compensation Motivation • EG works with Contractors to Build Pay Plans based on the Success Variables that maintain and improve Revenue • Pay Plans Are Engineered to Motivate and be Compliant

  15. Self-Reliant Masters • Clear Performance Standards Can Be Challenging • Consistency of Feedback • Difficulty in Tracking Progress/Past Feedback • Mentoring of Manager Feedback is a Challenge • Consistent with Employee Level of Mastery

  16. Mentor Memos

  17. Address Performance Timely • Tow Managers are commonly time poor • Difficult to identify poor performance trends timely • Performance issue details are vague and lacking • Effectiveness and Timeliness of corrective action... • Impact: • Members • Small problems become Significant • Morale Drops • Turnover Rises • Profits Decline

  18. ‘Elements’ Drive Profits • Employer’s Guardian Engineered Elements – Building Blocks • Corrective Action occurs Timely • Probability of Behavior Change Increases • Managers Save Time while being More Effective

  19. Superior Results Minimize Expenses Unemployment Taxes, Workers’ Compensation Insurance, and Labor Costs are all Controllable.

  20. Workers’ Compensation Costs • There is no magic fairy dust available to control the cost of Workers’ Compensation. • Costs can be controlled and results can be jaw dropping. • Employer’s Guardian has a proven track record of dropping xMods by 26.2% over 3 years. • Many AAA contractors that are EG Clients enjoy W.C. rates 50% below their competition; because they earned it.

  21. Proactive Training Reduces Injuries • Employer’s Guardian has a Learning Management System to train employees on Safety. OSHA Compliance. • Managers save time and get superior results. • Safety Officers are identified at each client location and engage in Continuous Training. • Hazard Abatement programs include reoccurring hazard inspection and correction programs.

  22. Superior Claims Management • Proprietary Claims Management Systems • Industry Leading Experts Supporting Clients • Highly Collaborative Approach to Returning Employee to Work • Outstanding Results!

  23. Unemployment Costs • One Claim can Cost $10,000 or more • Performance Management System engineered to Proactively control Unemployment Insurance Claim Costs • EGForce Integrates Benefit Eligibility Criteria into each Response • Clients successfully protect UI Reserves 91% of time • Superior Results come from Superior Systems, Planning, and Execution

  24. Profit Requires Efficiency Save Managers Time and they will dedicate More Time to Managing Performance

  25. Tools Employed Human Resources Management System Improve Employee Performance Create Cost Effective Efficiencies Store Employee Data in the Cloud Interactive Learning Management System Improve Employee Training Test for Comprehension Customized for your Company Electronic Document Management System Electronic Enrollments Mandatory Sign-offs Customized documents

  26. Save Time and Reduce Risk • Electronic Enrollment • DocuSign – World Leader • Managers save Two Hours per new hire • New hire packets exceed 150 pages • Cloud-Based, Electronic file storage • Reoccurring Handbook and Policy Sign Offs • Only takes Minutes, not hours • Updated Mediation and Arbitration Agreements • Automation saves time and reduces risk

  27. Electronic Scheduling & Attendance • Powered by Swipeclock • Tracks Employee Availability • Open Shift Coverage • Eliminate Daily Driver Logs • No Signature or Meal Period Issues

  28. Integrated Electronic File Storage • Superior Results Require Collaboration • EG Team and Client Work From Same File • Personnel Files Go Paperless • Drag and Drop Simplicity • Efficiency Gains Support Manager Priorities

  29. Efficiently Manage Certifications • Managers are tasked with managing as many as ten different types of certifications that expire at different intervals and vary by position. • EG Provides an automated approach to effectively and efficiently stay current.

  30. Control Risk to Keep Profits Employer Litigation is up 500% over the last 20 Years. Keeping Profits is now a Priority.

  31. Avoiding HRO Common Practices Employer’s Guardian Combats Lethargic Solutions • Customized Compensation Agreements • EG Tracks methods of Computing Wages per Client • EG doesn’t shift responsibility for Pay Plan Documentation to the Client • EG does NOT use Generic/Blank Form Solutions (binding contracts) • EG is your HR Business Partner • HR Strategic Planning

  32. EG Approach to Managing Compensation Contract Risks • EG Designs Pay Plans Customized to Client Needs. • EG Consults with Clients to Optimize Business Needs and Control Liability. • EG Pay Plans have been Reviewed and Approved by the U.S. Department of Labor.

  33. Proactive Risk Control • Managing Risk is a Moving Target and requires Regular Review Cycles. • Every Job Description, Pay Plan, Handbook, Health and Safety Plan, Time Tracking method is tracked by Client. • Currently Unique to EG Clients.

  34. Innovative Solutions to Class Action Risks in Towing Industry Meal and Rest Period Liability • Remains Class Action Liability • All Time Tracking Solutions Proactively Address Risk • Paper and Online Solutions Available On-Call Liabilities • Many Tow Operators need On-Call Solutions • Managing Risks requires Training and Engineering • EG Provides the Tools, Training, and Review Cycles to Support Client Needs.

  35. Risks Mitigated • $4.9 Million Assessed in Back Wages & Penalties • Real Risk for Today’s Tow Operators • Can It be Avoided? • Align Business Processes, with Policies, and Regulations; • Train Managers on How and Why • Align Manager Actions with Policies and Regulations • Ensure Policies, Training, and Tools Fully Implemented • Create Document Trail of Compliance • Track Compliance Variables and Take Action Timely • Consult with Experienced Industry Experts

  36. Risks Managed

  37. Employer’s Guardian’s Impact • Three main areas of influence: • Risk Management Engine • Wealth Protection | Peace of Mind • Performance Management Engine • Employee Accountability | Passionate Contributors • HR Production Engine • Cost Savings | Superior Results

  38. Employer’s Guardian Solutions for Today’s and Tomorrow’s AAA Contractors Revenue Retention & Growth Performance Improved Expenses Controlled Tools for Increased Efficiency Risks Managed Todd Larrabee – President John Shea – Dir. of Business Development www.EmployersGuardian.com/AAA (916) 635-2543

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