Slides* at … tompeters *also “long”

1. Tom Peters’EXCELLENCE. ALWAYS.Talent.Time.SHRM Puerto Rico ConventionEl Conquistador Resort/28September2006

2. Slides* at …tompeters.com*also “long”

3. EXCELLENCE. THE CHALLENGE.

4. THREE BILLION NEW CAPITALISTS—Clyde Prestowitz

5. “There is no job that is America’s God-given right anymore.”—Carly Fiorina

6. “One Singaporean worker costs as much as …3 … in Malaysia 8 … in Thailand 13 … in China 18 … in India.”Source: Page #1, The Straits Times

7. SpainPortugalItalyIrelandSingapore TaiwanThailandMalaysiaSingapore PhilippinesUAEOmanChileBotswanaRomanianew zealand++++++

8. EXCELLENCE. THE CHALLENGE.

9. “If you don’t like change, you’re going to like irrelevance even less.”—General Eric Shinseki, Chief of Staff, U. S. Army

10. EXCELLENCE. STARTERS.BASICS.

11. People.Product.Clients.Execution.Enthusiasm.Excellence.

12. “Ford, GM and Chrysler do not just make cars expensively … they make badcars expensively.” —Investec analyst, International Herald, 0805.06

13. “To me business isn’t about wearing suits or pleasing stockholders. It’s about being true to yourself, your ideas and focusing on the essentials.”—Richard Branson

14. 

15. $798

16. $798/SqFt/Whole Foods$415/SqFt/Wal*Mart

17. 7X. 730A-800P. F12A.**’93-’03/10 yr annual return: CB: 29%; WM: 17%; HD: 16%. Mkt Cap: 48% p.a.

18. Jim’s GroupJim Penman/“Empire Builders”/MT /Jan/Feb 2006/Australia

19. Jim’s Group:Jim Penman.* 1984: Jim’s Mowing. 2006: Jim’s Group. 2,600 franchisees (Australia, NZ, UK). Cleaning. Dog washing. Handyman. Fencing. Paving. Pool care. Etc.“People first.” Private. Small staff. Franchisees can leave at will. 0-1 complaint per year per franchisee is norm; cut bad ones quickly.*Ph.D. cross-cultural anthropology; mowing on the side!Source: MT/Management Today (Australia), Jan-Feb 2006

20. EXCELLENCE. ALL YOU NEED TO KNOW.

21. 25

22. EXCELLENCE. THE WORD.

23. SynonymsPurityTranscendenceVirtueEleganceMajestyAntonymsMediocritySynonymsPurityTranscendenceVirtueEleganceMajestyAntonymsMediocrity

24. EXCELLENCE. MESSAGE82.

25. Excellence1982: The Bedrock “Eight Basics” 1. A Bias for Action 2. Close to the Customer 3. Autonomy and Entrepreneurship 4. Productivity Through People 5. Hands On, Value-Driven 6. Stick to the Knitting 7. Simple Form, Lean Staff 8. Simultaneous Loose-Tight Properties”

26. ExIn*: 1982-2002/Forbes.comDJIA: $10,000 yields$85,000EI: $10,000 yields$140,050*Forbes/Excellence Index/Basket of 32 publicly traded stocks

27. EXCELLENCE. ASPIRATION.

28. “Why in the world did you go to Siberia?”

29. The Peters Principles:Enthusiasm. Emotion. Excellence. Energy. Excitement. Service. Growth. Creativity. Imagination. Vitality. Joy. Surprise. Independence. Spirit. Community. Limitless human potential. Diversity. Profit. Innovation. Design. Quality. Entrepreneurialism. Wow.

30. Business* ** (*at its best):An emotional, vital, innovative, joyful, creative, entrepreneurial endeavor that elicits maximum concerted human potential in the wholehearted service of others.*****Excellence. Always.***Employees, Customers, Suppliers, Communities, Owners, Temporary partners

31. EXCELLENCE.ASPIRATION. YOU & ME.

32. "Life is not a journey to the grave with the intention of arriving safely in one pretty and well preserved piece, but to skid across the line broadside, thoroughly used up, worn out, leaking oil, shouting … ‘GERONIMO!’ ” —Bill McKenna, professional motorcycle racer (Cycle magazine)

33. EXCELLENCE. 4/40.

34. De-cent-ral-iz-a-tion!

35. Ex-e-cu-tion!

36. “Execution isasystematic processof rigorously discussing hows and whats, tenaciously following through, and ensuring accountability.”—Larry Bossidy & Ram Charan/ Execution: The DISCIPLINE of Getting Things Done

37. Ac-count-a-bil-ity!

38. “Realism is the heart of execution.”—Larry Bossidy & Ram Charan/Execution: The Discipline of Getting Things Done

39. 6:15A.M.

40. EXCELLENCE.NEW MARKETS.ENORMOUS. OPPORTUNITIES.

41. “Idiot”is too kind a word.

42. “That’s a very diverse* team.” —Patrick Cescau, CEO, Unilever** *1 of 14 Board of Directors members is a woman (not an exec); 2 of 7 Exec Team members are … Indians.(Source: FT/24-25 June.) **Approximately 85% of Unilever’s products are purchased by … women.

43. “That’s a VERY diverse team.” —Patrick Cescau, CEO, Unilever* ** *1 of 14 Board of Directors members is a woman (not an exec); 2 of 7 Exec Team members are … Indians. (Source: FT/24-25 June.) **Approximately 85% of Unilever’s products are purchased by … women.

44. “That’s aVERYsick man.” —Tom Peters

45. EXCELLENCE. FOUND.DUH.

46. “To be a leader in consumer products, it’s critical to have leaders who represent the population we serve.”—Steve Reinemund/PepsiCo

47. EXCELLENCE. OPPORTUNITY.WOMEN.

48. “Women arethemajority market”—Fara Warner/The Power of the Purse

49. “Sheknows more about the [Volvo] than the salesman who greets her at the door. But how is she treated? As if she has a low IQ , is slightly hard of hearing , and really has no right to be buying a luxury car; and if she brought a male friend with her, odds are 10:1 that the clueless salesperson spent most of his time speaking to him .”—Selling to Men, Selling to Women, Jeffery Tobias Halter

50. 1. Men and women are different.2. Very different.3. VERY, VERY DIFFERENT.4. Women & Men have a-b-s-o-l-u-t-e-l-y nothing in common.5. Women buy lotsa stuff.6. WOMEN BUY A-L-L THE STUFF.7. Women’s Market = Opportunity No. 1.8. Men are (STILL) in charge.9. MEN ARE … TOTALLY, HOPELESSLY CLUELESS ABOUT WOMEN.