Lectures on "Law" Topic-5. Consumer Law and legal protection .

Tashkent Мedical Academy The Department of Social Sciences №1 Lectures on "Law" Topic-5. Consumer Law and legal protection.

Topic: Consumer rights and protection. The plan: The plan: 1. The concept of consumer protection. 2. Legislation to protect the rights of consumers. 3. The basic rights of consumers. 4. Responsibility for violation of consumer rights. 5. Provision of state consumer protection.

Consumer Law - a complex body of law, which consists of various branches of law rules (administrative, civil, criminal, etc.) governing the relationship to address physical, cultural and other needs of the citizens.

Official recognition of the need for a system of state regulation of the relationship with customers is U.S. President John F. Kennedy in the U.S. Congress March 15, 1962 President of the first formulated four basic consumer rights: the right to choose, the right to safety, the right to be heard, the right to information.

In the law of the Republic of Uzbekistan "On Protection of Consumers' Rights was adopted by the 1996 session of April 26 V Oly Majlis. It includes 30 articles and is the primary source for consumer protection. In 2002, on November 28 the Cabinet of Ministers adopted Decree 414 "On measures to increase public participation in the protection of consumers' rights." .

In the law of the Republic of Uzbekistan "On Protection of Consumers' Rights was adopted by the 1996 session of April 26 V Oly Majlis. It includes 30 articles and is the primary source for consumer protection. In 2002, on November 28 the Cabinet of Ministers adopted Decree 414 "On measures to increase public participation in the protection of consumers' rights."

Legislation on consumer protection: - "On Protection of Consumers' Rights - "On the certification of products and services" - "The quality and safety of food products"

Consumer protection is to inform about the goods and services available in the market, their manufacturer (performer, seller). In addition, the legislation provides for the estate (civil law), administrative and criminal liability for violation of consumer rights.

Under the consumer should be aware of the citizen (individual), acquiring, ordering, or having the intention to purchase or order a product or work, services for personal consumption or use in the private sector, non-profit making. Manufacturer - a company, organization, institution or individual entrepreneur, producing goods for sale to the consumer

Singer - an enterprise, organization, institution, or a private entrepreneur, performing work or providing services to a consumer contract in consumer, housing, repair, construction, transport and other areas of service. Vendor - a company, organization, institution or private entrepreneur selling goods to the consumer under the contract of sale.

Consumers have the right to: - To provide accurate and complete information on the goods (works, services), and the manufacturer (performer, seller); - Free choice and good quality of the goods (works, services); - The safety of goods (works, services); - Full compensation for material losses and moral damage caused by the goods (work, services) with disabilities, dangerous to life, health and property and unlawful action (or inaction) of the manufacturer (performer, seller); - An appeal to the court, other authorizedbodies for protection of rights and interests protected by law; - The creation of associations of consumers;.

The information on goods (works, services) necessarily must contain the following: - Designation of the standard documentation, mandatory requirements which must match the goods (work, services); - Contradict the basic consumer, including specific properties; - The price and conditions of purchase; - Date of manufacture of certain goods; - Warranty of the manufacturer (executor);

- terms and conditions of the effective and safe use; - Life (life) and information on the actions required by the consumer end of this period, as well as the possible consequences of non-compliance with such actions; - The name and ownership of the manufacturer (performer, seller), and the license number of the registration certificate; - The address of the manufacturer (performer, seller) and their authorized companies' to receive claims from customers, as well as carrying out repairs and maintenance; - Methods and rules of storage, safe disposal. For goods subject to mandatory certification, the consumer must provide information about its certification.

All goods are general requirements and such information as the name (number) of the standard, and if the goods are subject to mandatory standards - certificate of conformity. It should be emphasized that the food, including packaged or packaged should be provided with information on the place of origin (this includes food). It should be noted that the information about the product, offered in a foreign language, not its performance.

Information on food according to their type and characteristics should include the following information: - The name of the product and its appearance; - The country, the manufacturer (the name of the company may be identified and the letters of the alphabet); - The weight or volume of the product; - The name of the main ingredients used in the product, including dietary supplements; - Nutritional value (calories, vitamins presence - for products

If defective goods sold to the consumer, according to Art. 13. "The rights of consumers when selling him a defective product," the consumer is entitled to submit the following requirements: free elimination of deficiencies, proportionate reduction of the purchase price or refund the cost of their repair, replacement of a defective product to the product of the same brand (model) or for the same product another brand (model) with a corresponding recalculation of the purchase price, termination of contract and damages.

intended for children, medical and dietetic foods); - Storage conditions (for products that have a limited shelf life or requiring special storage); - Expiry date (end date or the date of manufacture and expiry date); - Method of preparation (for semi-finished and designed for baby food products); - Recommendations for use (for dietary supplements); - Terms of use, including contraindications for certain types of diseases;

According to Article 16, "The right of the consumer; for proportionate reduction of the purchase price of a defective product or contract" if the seller (manufacturer) have not been met customer requirements for substitute goods or eliminating it, flaws, the consumer has the right to demand a proportionate reduction of the purchase price of the goods or termination agreement on compensation of damages and moral damages under Articles 20 and 22 of this Act.

According to Article 12, "The right of the consumer to the safety of goods (works, services)", the consumer has the right to a guarantee that its purchase of goods (work, services) manufactured or made in compliance with the hygiene, including radiological, and other applicable anti-rules and regulations, and was safe for life, health, the environment, and does not cause harm to his property. .

For the release of goods (works, services), is a danger to life, health and property of consumers and the environment, in accordance with the law are responsible for: - The manufacturer (); - The body that approved the standard documentation; - Issuing the certificate of conformity; - Health authorities, nature conservation, veterinary services, or other authorities have solved the issue or sale of dangerous goods (works, services).

The consumer, who sold a defective product, if it was not stipulated in the contract, may opt to require: - Replacement of the goods of good quality of the same brand (model); - Replacement of the same product of different brand (model) with the appropriate recalculation of the purchase price; - Free elimination of defects in the goods or compensation - cost of correcting deficiencies consumer or a third party; - Proportionate reduction of the purchase price; - Termination of the contract with compensation of damages.

The user can implement these rights, if deficiencies are found in: - Warranty period or shelf life of goods; - Six months for goods, for which the warranty period and expiration dates are not set; - Two years from the date of transfer of the consumer real estate, unless a longer period is provided by the agreement; - The period established by the Government of the Republic of Uzbekistan for seasonal items.

The Authority shall ensure that governments protect the rights of consumers: Uzbek State Centre for Standardization, Metrology and Certification under the Cabinet of Ministers Ministry of Health The State Committee for Architecture and Construction The State Committee for Nature Protection Antimonopoly Committee National, regional, city and district sanitary-epidemiological stations

For the implementation of consumer protection authorities in the field are: - Organize the implementation of the legislation in the field of consumer protection; - Interact with the state authorities for the protection of consumer rights and public consumer associations; - Examine the complaints, applications and offers customers; - Turn to the courts to protect the rights of consumers (wide circle of consumers); - Carry out other responsibilities within their competence.

In view of the rights and interests of consumers can be created on a voluntary basis, with consumers Currently, these tasks are Republican Society for the Protection of Consumer Rights

Advice to consumers before purchase necessary; Accurately determine the product or service that you require; Compare their quality, to seek advice from friends; Compare shops, to find out whether it is possible refund or exchange of goods in these stores if the marriage or of low quality goods; Become familiar with the instructions and compare the conditions of the guarantee; Determine the full amount of the purchase and to select the most optimal price.

The manufacturer (the seller) is responsible for violations of the law on consumer protection.? Body authorized to antitrust activity, and local authorities are entitled to impose a fine on the manufacturer (performer, seller) in cases of evasion of execution or untimely execution of instructions to eliminate violations of the rights of consumers.

Uzgosstandart and other government bodies referred to in Section 26 of this Act shall be entitled to impose fines in cases of: - Violations of mandatory certification of goods (works, services) of the manufacturer (executor); - Avoid execution, delayed or improper performance of their instructions by the manufacturer (performer, seller); - Damage to consumers of goods (work, service) that do not meet regulatory requirements

The size and order fines determined by legislation. Collection of fines produced without recourse? Manufacturer (performer, seller) has the right to apply to the court to invalidate all or part of the requirements of state body or to cancel or amend the decision to impose a fine.

the time of purchase Buy the product in retail stores that specialize in selling a certain type of product, if the purchase is large; Read the terms of an exchange or return of the goods; If you want to sign a contract, make sure that you understand and that all forms are filled before you sign them; Ask for cash or receipt.

after buying Read the instructions and tested product, as recommended by the manufacturer, in accordance with instructions; If you do not understand instructions or gives little information, contact the seller. Improper use of the product can be dangerous to your life or can damage the goods bought and affect your legal right to exchange or return it.

Lectures on "Law" Topic-5. Consumer Law and legal protection .