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Agenda

Agenda. Why Automate Beginning Momentum Benefits ROI Current Integrations Flow Examples Current State Key Learning's Future Plans Questions. Why Automate. Why did we go down the automation path? More operational work than FTE’s to complete it High Level P1/P2 Incidents

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Agenda

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Presentation Transcript

  1. Agenda • Why Automate • Beginning • Momentum • Benefits • ROI • Current Integrations • Flow Examples • Current State • Key Learning's • Future Plans • Questions

  2. Why Automate • Why did we go down the automation path? • More operational work than FTE’s to complete it • High Level P1/P2 Incidents • Increase Quality • Lift Operational Maturity • Enable staff to focus on strategic initiatives

  3. Why Automate We spent over $100K with an external vendor within 12 months using this tactical automation method. The automation ideas continued to grow however the budget didn’t, it was clear this approach wasn’t sustainable Why HP Operations Orchestration? We needed a platform that could: • Easy to Use • Standard code repository with backup and redundancy • Standardised documentation • Standardised scheduling platform • Application integration using web services • Retained IP, that may have been lost by individuals scripting

  4. Beginning Our Scenario • No experience with the automation platform • No official coursesor user forums • Best practice documents didn’t exist Our Goal • Implement OO as the corporate automation solution

  5. Beginning Initial Challenges • Learning Curve • Lack of an automation attitude/mindset Our Solution • Become expert in the platform • Engage teams and showcase OO • Identify frequent mundane tasks that operational teams perform and automate them. • Request tasks to automate

  6. Momentum • Confidence and proficiency in the platform • Performing Critical integration pieces with our ticketing, event management and change management applications • A shift in attitude, automation becoming a priority • Teams were now engaging us for automation requests

  7. Benefits

  8. Return on Investment (ROI)

  9. Return on Investment (ROI)

  10. Current Integrations • Web Service Integrations (WSDL) • Serena Team Track • CA Unicentre Service Desk • Out of the box integrations • Microsoft MOM • SCOM • SCCM • Active Directory • SQL • PowerShell • Operating System • Citrix • Vmware/ESX

  11. Flow Examples Server Decommissioning Process

  12. Flow Examples Server Decommissioning Process

  13. Flow Examples Delete Virtual Machine

  14. Flow Examples Server Decommissioning Process

  15. Flow Examples Software Deployment Process - Internet Explorer

  16. Current State • The scheduling and automated install of MS Security Patches across our server fleet – approx. 600 p/m (7200p/y) • Automated Server Provisioning Service. • Multiple Health Checks taking corrective action where required. • Automated end to end software deployment and account configuration • Event Management Auto Ticketing • Performs the responsibilities of approx. 8-10 FTE’s

  17. Key Learning's • Dedicated people who are passionate about automation • Adhere to best practices • Global System Properties • Automate in a phased approach • Educate tool administrators on critical automation components • Flow Maintenance • Keep your flow design simple – break it up with reusable sub flows

  18. Future Plans • Service Oriented Framework • Stand up Environments • Provision Accounts • Automate all level 1 support of Event Management Escalations • Automate all software deployment • Integration into oncall systems • And the list goes on…

  19. Questions?

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