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Ian R Fielder ‘FM Service Industry Perspective USA and The U.K.’

Ian R Fielder ‘FM Service Industry Perspective USA and The U.K.’. A Global View of Facilities Management. In the beginning there was FM? Typical corporate structure The Supplier Base! Where in the World Why are people attracted to It? Understanding the business strategy

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Ian R Fielder ‘FM Service Industry Perspective USA and The U.K.’

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  1. Ian R Fielder ‘FM Service Industry Perspective USA and The U.K.’

  2. A Global View of Facilities Management • In the beginning there was FM? • Typical corporate structure • The Supplier Base! • Where in the World • Why are people attracted to It? • Understanding the business strategy • What is Facilities Management Today? • FM tomorrow?

  3. What is Integrated Facilities Management? Accounts IT Personnel Core Business Property & Facilities Purchasing Transport Distribution • Focus on Core Business • Reduced Costs • Increased Flexibility • Improved Service Quality • Introduce Best Practice • Establish a Vehicle for Change Risk! Drivers for Change

  4. Typical Corporate Structure Strategic Tactical Operational

  5. Typical Corporate Structure Fleet Management Projects Fabric Landscape Purchasing Office Services Operational Cleaning Catering Security M&E

  6. Typical Corporate Structure Operational M&E and Security Catering & Cleaning Office Services & Purchasing & Fleet Management

  7. Facilities Management Typical Corporate Structure Non-core Consolidation

  8. The Supplier Base Construction Professions Management Buy-Outs Single Service Providers

  9. SWEDEN UK • 3COM • AMEX • BARCLAYS BANK • BAT • BP • CSC • EDS • EXXONMOBIL • BAE SYSTEMS • IBM • PERKINS • IBM • UPPSALLA UNI. • SUN MICRO FINLAND • IBM • ORACLE DENMARK • IBM • CSC • BRUHN (CANON) • ERICSSON NORWAY • IBM • PRICEWATER-HOUSE COOPERS IRELAND GERMANY • IBM ITALY • SFLB BERLIN • BELL ATLANTIC • JC AUTO (ASG) • WACKER CHEMIE • SUN MICRO • DEUTSCHE BAHN • ENI-AGIP • IBM • PHARMACIA • SICOR • GFT • FERRE • BULL • PRUDENTIAL • INFOSTRADA HOLLAND • IBM • INTERPAY • CSC • PHILIPS • BP • MINDPORT • TELEMEDIA FRANCE • SUN MICROSYSTEMS • GE MEDICAL • GE CAPITAL FLEET SERVICES • LEVEL 3 GREECE BELUX • IBM • BP/MOBIL • PRICEWATER HOUSE COOPER • IBM • BP • EWALS CARGO CARE • JOHNSON & JOHNSON MEDICAL • ASG • JP MORGAN BANK • LEVEL 3 SPAIN SOUTH AFRICA • CISCO • BRITISH COUNCIL • IBERDOLA • BP/MOBIL • SUN MICRO • BANK OF AMERICA • IBM • EDS • BAT • SAB • OLD MUTUAL INSURANCE • ORACLE • VODACOME • SUN HOTELS ISRAEL PORTUGAL TURKEY • IBM • 3COM • IBM • PRICEWATER HOUSE COOPER • IBM Key Clients in Europe SWITZERLAND • SUN MICRO • NOVARTIS

  10. JCIFM Across the World Providing Services for over 1 Billion sq. ft. of property JCI Corporate HQ Milwaukee, WI JCIFM HQ Atlanta Canada Brazil United Kingdom Germany France Italy Netherlands Spain Scandinavia Belgium SEMEA (Portugal, Greece, Turkey, M.East) Thailand Malaysia Singapore/Hong Kong Australia South Africa Japan 1 2 3 4 5 11 6 12 7 5 9 3 6 13 1 7 8 8 10 9 19 2 10 11 14 12 15 13 16 14 4 17 18 15 16 17 18 19

  11. Business Context Know your Organisation! Understanding the Business Strategy

  12. Provide & Manage the Working Environment Understand the Business Strategy • Mission & CSFs • Business Trends • Financial Objectives • Core/Non Core Direction • Image • Organisation • Info Systems Manage & Operate the Estate Develop the Property Strategy • Asset Management • Estate Management • Building & Services Management • Change Management • Statutory Compliance • Environment Health & Safety • User Satisfaction • Measure Performance • Performance Review • Market Analysis • Workplace Innovation • Financial Risk Analysis Fulfilment Development Implement the Plan Identify the Options • Procurement Route • Lease vs Buy • Workplace Development Develop the Implementation Plan • Project Management • Design • Construction • Procurement • Control of Cost, Risk & • Programme • Marketing & Disposal • Prepare Outline Brief • Negotiate with Authorities • Appoint the Team • Risk Management Strategy • Measurement Criteria

  13. Integrated Facility Management Real Estate Services Design and Construction Facilities Management • Lease Admin and Auditing • Real Estate Reporting • Asset Mgmt • Space Planning • Construction Mgmt • Space Utilisation Strategies • Engineering Services • Workplace Consulting • Client Interface • Service Delivery Performance • Operation Budget Accountability • Contract Management • Change Management Building Services Site Services • Operations & Maintenance • Cleaning • Rearrangements • Energy Management • Reprographics • Mailroom • Security • Food Services • Reception • Telephonists Help Desk Financial Management and Reporting Information Technology Vendor Management and Purchasing Technical and Environmental Support Human Resources • Budgeting • Billings • Accounts Payable • Work Control • Data Warehouses • Strategic Planning • Purchasing • Subcontract Mgmt • Specifications and Applications • Engineering Support • Safety Training • Quality Training • Labour Relations • Wage and Benefit Mgmt • Staff and Transitions Johnson Controls in the UK

  14. Quality Building Environments World leader in creating and managing Quality Building Environments that are: • Safe & Secure • Healthy • Comfortable • Productive • Energy Efficient By using global, expert knowledge of buildings to provide technologically advanced, innovative solutions

  15. Johnson Controls in the USA • Facility Operations Services: • Operations & Maintenance • Building Management Systems • Systems Integration incl. Fire & Security • Computerised Maintenance Management • Financed Projects/Retrofits • Energy & Environmental Control • HVAC/Refrigeration Products

  16. Our Service Philosophy Understanding Client’sBusiness Needs Consistent National Approach Asset Management Business Continuity EnergyManagement

  17. Non-core Contracted Services Workplace Related Corporate Support Infrastructure Technical Maintenance Asset Ownership IT Asset Management Refuse Collection Payroll Property Management Carpark Management Fleet Facilities Management Public Infrastruture Maintenance Temp Staff Technical Services Other Legal Commodity Services What is ‘Facilities Management’ Today?

  18. Drivers The Market Today • Roadmap • IT • Petrochemical • Government • Finance • Manufacturing • Pharmaceutical • Telecommunication • Focus on Core Business • Reduced Costs • Increased Flexibility • Improved Service Quality • Introduce Best Practice • Establish a Vehicle for Change • Risk Transfer

  19. Outsourcing: Are we only at the beginning? • What has changed? • Commercial PFI’s • Asset Purchase & lease back • Short term lets • Globalisation • People are the asset • The Shared Service Business Unit

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