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Case Studies. Patient volume. Purpose: Predict patient volume, understand drivers of volume Approach: model sources of admissions (sequence and survival analysis) and discharges Results: Aggregate forecast was better than their baseline forecast
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Patient volume Purpose: Predict patient volume, understand drivers of volume Approach: model sources of admissions (sequence and survival analysis) and discharges Results: • Aggregate forecast was better than their baseline forecast • More insight into service line forecasts, variation over time • Patient volume was predicted to day and nurses station • Created the ability to do ‘what-if’ analysis
Patient volume Predicted daily census by nurses station
Demand by customer segment Demand Landscape: The height represents potential demand; the areas represent ZIP code areas.
Demand by customer Segment Service 1, White, Youth 2015 Service 3, White, Female 2015 Service 2, African American, Male, 45-65 2015 Facility High Demand Medium Demand Low Demand
Chart Review Purpose: Identify a less costly, more efficient and effective way to obtain information from physician notes. Approach: competition between text mining and two teams of professionals Results: • Text mining was as good as or better than the professional teams for • Assigning state of patient into taxonomy provided for the diagnosis • Assigning ‘positive’, negative’ or ‘neutral’ assessment of patient compared to previous visit and from first encounter assessment • Text mining identified valuable information not sought after but is valuable • documented observations of health change not associated with the diagnosis • Text mining is not successful when physician notes are lacking • Text mining was used to predict physician assigned scales of specific observation ‘measures’
Device failure Purpose: Anticipate and understand device failures using technician notes Approach: Text mining, categorization, root cause analysis, early warning Results: • More efficient and effective corrective action • Design, engineering, vendor selection, packaging, labeling and customer education • Early warning system, producing alerts when failure rates exceed previous (similar product) experienced component failure rates. • Predicted future warranty work from identified rates, installed base of product, implemented corrective actions (to mitigate historical failure rates)