GTA Network Management Systems

1. GTA Network Management Systems On Behalf Of BellSouth

2. Navigation • Moving through these lessons is accomplished with the left mouse button and the keyboard cursor arrows. • Take all the time you like to read or study images, and advance to the next page whenever you are ready. • Whenever the blue mouse is visible in the bottom right corner, you may click your mouse button to advance. • You may also use the keyboard left cursor arrow Q to back up to review any previous information or to restart a page. Z QYR Click your mouse to go to the next page

3. Introduction • The Customer Network Management Portal (CNMP or Portal) is a web application that gives the agency detailed information on the status of the network for IP services customers. • The Portal controls access to: • Netcool – Reports on network outage events • InfoVista – Tracks network performance • CTTS – Customer Trouble Ticketing System • This training will provide instruction on how to use each application: • CNM Portal • Netcool • InfoVista • CTTS

4. CNM Portal Management • Portal management will be administered by the GTA Network Management Team, including: • Establishing new users • Resolving user issues • Changing user entitlements (these define permissions) • For a new portal ID, email gtasolutionsmrktg@gta.ga.gov or JJCHAMBE@gta.ga.gov • To report trouble,call the Command Center at (404) 656-7378.

5. CNM Portal View • Everything within the Portal will be determined by your user ID. • When you log in to the portal, your user ID will define… • Which GTA Region or Agency levels you should be able to see • What devices you may poll to determine status • Which devices and routes you may query to measure response times • What tickets you may open to read updates

6. CNM Portal User Entitlements • Levels of views are dependent on permissions: • TCC / NOSC users will be able to monitor devices down through all levels • GTA Regional Operations will be able to see all levels within their geographic area • Agency users will be able to see within their agency and sub-agencies statewide • Sub-Agency users will be able to see only within their sub-agency Agencies will be able to see within their agency regardless of GTA Region, and retain visibility into their sub-agencies regardless of GTA Region. TCC / NOSC GTA Regional Ops Agency Sub-Agency

7. CNM Portal Interface To access the CNM Portal, open an internet browser and go to https://cnmp.bellsouth.net/portal/ Enter a User ID and Password, then click Login The portal will open and display a tabbed interface… dfcsuser       and a list of functions that are currently accessible At any time, click home to get back to this page Click logout when finished – before closing the browser

8. CNM Portal Interface • The CNM Portal consists of a single sign-on point, and controls access to other applications and functions: • User Management –Modify Personal Information • Netcool – Alert Management System • InfoVista – Performance Monitoring Tool • CTTS – Customer Trouble Ticketing System Other tabs and functions are either assigned to the Administrator, or not yet available.

9. Modify Personal Information User ID Properties – cannot be modified To modify your personal information, select User Management, and then select Modify Personal Information Personal Information – change if needed Change Password – enter old & new password Select Modify to save the changes

10. Naming Convention GTA GDOC 1 003 Each device needs a unique name to identify it on the network The device name will start with GTA as the first three letters So it will work like this: State Level (GTA) GTA We will examine GTAGDOC1003 and see how the name is derived The next four letters are derived from the Agency name Agency (GDOC) GDOC GTA Region (1) 1 The next single number indicates the GTA Region Site (003) 003 The last three numbers indicate the specific Device (003) The number after the site location 003, indicates the number of routes or devices at that location. That means that 003 (2) has 2 managed routes or devices at that location that we will be able to monitor using the CNMP applications.

11. CNM Portal Summary • Each of the Portal selections covered here will launch an application in the same window, below the Portal interface tabs. • At any time, you may make another selection from the Portal to change applications, or logout of the Portal when you are finished.

12. Contact Information • For a new portal ID, email gtasolutionsmrktg@gta.ga.gov or JJCHAMBE@gta.ga.gov • To report trouble,call the Command Center at (404) 656-7378.