Cisco 500-440 UCCED Exam Dumps

1. 500-440 Dumps 500-440 Dumps Designing Cisco Unified Designing Cisco Unified Contact Center Enterprise Contact Center Enterprise (UCCED) (UCCED) https://www.passcert.com/ https://www.passcert.com/500-440 500-440.html .html

2. Download Passcert valid 500-440 exam dumps to pass your 500-440 exam successfully Question 1 Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.) Cisco Unified Customer Voice Portal? (Choose three.) A. transfer call routing from agent to agent A. transfer call routing from agent to agent B. CTI data on Cisco Agent Desktop screen pop B. CTI data on Cisco Agent Desktop screen pop C. Courtesy Callback C. Courtesy Callback D. Cisco Mobile Agents D. Cisco Mobile Agents E. Cisco Extension Mobility for agents E. Cisco Extension Mobility for agents F. call queuing F. call queuing Answer: ADE Answer: ADE 2

3. Download Passcert valid 500-440 exam dumps to pass your 500-440 exam successfully Question 2 Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.) Unified Customer Voice Portal are used? (Choose three.) A. Silent Monitor inbound voice calls A. Silent Monitor inbound voice calls B. secure communication using flow around mode B. secure communication using flow around mode C. NAT for address hiding C. NAT for address hiding D. normalize SIP messages using SIP profiles D. normalize SIP messages using SIP profiles E. record calls by forking the media using build-in-bridge E. record calls by forking the media using build-in-bridge F. demarcation point between networks F. demarcation point between networks Answer: CDF Answer: CDF 3

4. Download Passcert valid 500-440 exam dumps to pass your 500-440 exam successfully Question 3 Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.) survivability service handles SIP REFER? (Choose three.) A. SIP REFER label and SigDigits A. SIP REFER label and SigDigits B. SIP REFER with ICM router requery B. SIP REFER with ICM router requery C. SIP REFER with ICM script Send To VRU node C. SIP REFER with ICM script Send To VRU node D. SIP REFER with custom SIP header D. SIP REFER with custom SIP header E. SIP REFER with routing label "rfxxxx" and standalone Cisco Unified CVP with ICM Lookup label E. SIP REFER with routing label "rfxxxx" and standalone Cisco Unified CVP with ICM Lookup label F. SIP REFER with ECC variable user.sip.transfer F. SIP REFER with ECC variable user.sip.transfer Answer: ACD Answer: ACD 4

5. Download Passcert valid 500-440 exam dumps to pass your 500-440 exam successfully Question 4 In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle the calls that are to be throttled? (Choose four.) the calls that are to be throttled? (Choose four.) A. Treat the call with Dialed Number Default Label. A. Treat the call with Dialed Number Default Label. B. Queue the call and play a message, then release the call. B. Queue the call and play a message, then release the call. C. Treat the call with System Default Label. C. Treat the call with System Default Label. D. Terminate the call with a Dialog Fail or RouteEnd. D. Terminate the call with a Dialog Fail or RouteEnd. E. Transfer calls to an available IVR port. E. Transfer calls to an available IVR port. F. Send a Release Message to the routing client. F. Send a Release Message to the routing client. G. Offer Courtesy Callback to the caller, then terminate the call. G. Offer Courtesy Callback to the caller, then terminate the call. H. Transfer the call to the Cisco Unified Communications Manager hunt group. H. Transfer the call to the Cisco Unified Communications Manager hunt group. Answer: ACDF Answer: ACDF 5

6. Download Passcert valid 500-440 exam dumps to pass your 500-440 exam successfully Question 5 In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.) Administration & Data Servers? (Choose two.) A. administration server A. administration server B. real-time data server B. real-time data server C. analytical server C. analytical server D. recording server D. recording server E. static server E. static server F. performance server F. performance server Answer: AB Answer: AB 6

7. Download Passcert valid 500-440 exam dumps to pass your 500-440 exam successfully Question 6 Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.) Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.) A. basic call control (answer, hold, retrieve, end, and make call) A. basic call control (answer, hold, retrieve, end, and make call) B. advanced call control (consultation, transfer after consult, conference after consult) B. advanced call control (consultation, transfer after consult, conference after consult) C. agent historical reports C. agent historical reports D. ready and login reason codes D. ready and login reason codes E. phonebooks and workflows E. phonebooks and workflows F. desktop for third-party ACD F. desktop for third-party ACD Answer: ABE Answer: ABE 7

8. Download Passcert valid 500-440 exam dumps to pass your 500-440 exam successfully Question 7 The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Enterprise include three distinct types of messaging. Which three options are those messages? (Choose three.) Which three options are those messages? (Choose three.) A. SIP call control messages A. SIP call control messages B. routing control (Cisco Unified CM cluster request instructions from Cisco Unified CCE) B. routing control (Cisco Unified CM cluster request instructions from Cisco Unified CCE) C. service control C. service control D. device and call monitoring D. device and call monitoring E. subscription control E. subscription control F. device and call control F. device and call control Answer: BDF Answer: BDF 8

9. Download Passcert valid 500-440 exam dumps to pass your 500-440 exam successfully Question 8 Which three components are required in a Cisco Unified CVP VXML "standalone" server deployment Which three components are required in a Cisco Unified CVP VXML "standalone" server deployment model? (Choose three.) model? (Choose three.) A. Cisco Unified CVP Call Studio A. Cisco Unified CVP Call Studio B. Cisco Unified CVP VXML Server B. Cisco Unified CVP VXML Server C. Cisco Unified CVP reporting server C. Cisco Unified CVP reporting server D. load balancer D. load balancer E. ingress voice gateway E. ingress voice gateway F. egress voice gateway F. egress voice gateway G. VRU peripheral gateway G. VRU peripheral gateway Answer: ABE Answer: ABE 9

10. Download Passcert valid 500-440 exam dumps to pass your 500-440 exam successfully Question 9 Which type of traffic from the peripheral gateway to the central controller is considered high priority in the Which type of traffic from the peripheral gateway to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution? Cisco Unified Contact Center Enterprise solution? A. configuration requests A. configuration requests B. skill group data B. skill group data C. routing and DMP control traffic C. routing and DMP control traffic D. Real-Time Monitoring D. Real-Time Monitoring Answer: C Answer: C 10

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