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FG Innovation + ICT Innovation WS Meeting 16-18 September 2013, Geneva Sami Tabbane

Innovations in regulators control tools. FG Innovation + ICT Innovation WS Meeting 16-18 September 2013, Geneva Sami Tabbane. Summary. Needs and specificities of developed countries networks Innovations for telecommunications regulators.

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FG Innovation + ICT Innovation WS Meeting 16-18 September 2013, Geneva Sami Tabbane

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  1. Innovations in regulators control tools FG Innovation + ICT Innovation WS Meeting 16-18 September 2013, Geneva Sami Tabbane

  2. Summary • Needs and specificities of developed countries networks • Innovations for telecommunications regulators

  3. A. Needs and Specificities of Developed Countries Networks

  4. Context Telecommunication regulators main tasks: • Licenses allocation and related spectrum issues, • Interconnection fees regulation, • Retail tariffs control, • Quality of Service supervision and control.

  5. Main challenges • Developing countries operators face: • Low ARPU  Low revenues • Difficult rollout and operation conditions  High CAPEX and OPEX • Hard competition  Decreasing tariffs • Lack of skilled staff  Low QoS • Expensive assistance  High O&M costs.

  6. Main consequence • Quality of Service is an issue: • Coverage, • Capacity, • Quality of communications, • Data speeds, • ...

  7. Consequences for the regulators • Pressure from the subscribers to benefit from better QoS (services, coverage, …), • No skills or few compared to big operators, • Pressure from the state to generate revenues (licenses, fines, taxes, …), • No customers associations to help them, Permanent control of the networks (QoS, traffic, tariffs, …) with simple means.

  8. Available solutions • Tools elaborated for regulators in developed countries: • Expensive, • Complex, • Require well experienced staff, • Include unnecessary features, • Few customization available and quickly.

  9. B. Innovations

  10. My experience • Assist regulators for: • Revising their legal texts, • Defining processes to better achieve their missions, • Training, • …

  11. Innovation proposals • Automated tools: • QoS control, • Tariff control, • Traffic control, • … Condition: Simple and cheap to allow practical usage, easy upgrades and evolution. Vendor must be close to the customer to quickly react and assist.

  12. Development and integration • Objectives definition, • Proof of concept validation, • Tool architecture, • … • achieved with the customers and developed locally. • integration and training is done with the customer.

  13. QoS Tracker • Automated QoS KPIs generation tool: • OMC raw data based (connection to the operators), • Possible operation in SAAS, • Few skills required, • Simple and customizable.

  14. Tariffs Tracker • Tariffs checking and evaluation: • Based on an independent platform, • Easy to install and customize, • Automates the manual checking operations, • Voice and SMS services, evolution to integrate data services.

  15. Concluding remarks • Innovation for practical use: • Understand the real constraints of the customer, • Include them in the development approach, • Always interact and follow the customer. Long term investment.

  16. Thank you for your attention

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