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Citizens with special needs

Citizens with special needs. Social inclusion - old challenges/new opportunities Marie C. Donnelly European Commission DG Employment and Social Affaires. Lisbon 10 - 11 April 2000. Universal service/cost Easy access User friendly. Literacy Language Supported. Relevant Local

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Citizens with special needs

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  1. Citizens with special needs Social inclusion - old challenges/new opportunities Marie C. Donnelly European Commission DG Employment and Social Affaires Lisbon 10 - 11 April 2000

  2. Universal service/cost Easy access User friendly Literacy Language Supported Relevant Local Cultural Old challenges/New opportunities Access Competence Content Interaction and dialogue

  3. World growth From 165 million to 327 million by 2001 How Many Online Worldwide?

  4. Information Society still exclusive Source MSDW, 1999 Source IDC, 1998

  5. Telephone charges

  6. El Au Sp Irl UK Internet connection cost De Nl Be It Fr Fin Dk USA Sw Internet penetration (%) Internet Connections - relationship to costs

  7. Universal service/cost Easy access User friendly Literacy Language Supported Old challenges/New opportunities Access Competence Content Interaction and dialogue

  8. Literacy levels% population (16 to 65 years)/ document literacy level

  9. Inside the home Outside the home Uses of the internet

  10. Languages of internet users (%)

  11. % Use of English - by domain

  12. Universal service/cost Easy access User friendly Literacy Language Supported Relevant Local Cultural Old challenges/New opportunities Access Competence Content Interaction and dialogue

  13. Credit card ownership

  14. Local content Practical information: • Local jobs, including those requiring entry-level skills • Local housing, especially low rent apartments and houses • Community information about neighbourhood events, places to go for family outings, local schools Services • Social and welfare information and services • Health information and services • Environmental and public transport services Democracy: interaction and involvement

  15. Citizens with special needs Social inclusion - old challenges/new opportunities Marie C. Donnelly European Commission DG Employment and Social Affaires Lisbon 10 - 11 April 2000

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