Business Process Management Certification

1. Business Process Management Certification Tony Benedict

2. Certification Levels • Basic Level Certification • Intermediate Level Certification (Practitioner) • Advanced Level Certification (Instructor)

3. Basic Level Certification Basic Training: • Process Modeling and Analysis • Process analysis • Activity based costing • Process simulation • Process optimization • Business value & ROI assessment • Value Chain Analysis (cross functional process mapping) • Linking business strategy to process architecture • Process Scope assessment • Process Measurements (common metrics to include cycle time, utilization, cost, defect rates, quality of output) • Focus on what metrics to capture and how to capture them • Process change management • R&R’s tied to processes and metrics • Organizational design & assessment • Influencing & stakeholder management • Identify the people issues and how to address them • Program/Project level work experience documentation • Key areas are scope, performance impact, demonstration of skills • Minimum of 1.5 years

4. Intermediate Level Certification Practitioner Training: • Process Improvement & Enterprise Architecture Frameworks • BPR, DMAIC, etc. • Business Process frameworks (SCOR) and Enterprise Architecture (Zachman) framework & principles • Advanced Process Measurement (tying value chain processes to corporate performance metrics) • Focus is on what to do with the captured metrics • Strategic Process Management & Methods • Process Benchmarking • Process change management • Organizational readiness and assessment (how to determine what amount of change an organization can absorb for implementation phases) • Process implementation (covers what processes to implement first and how to do incremental implementations) • Stakeholder transformation management • Business Process Management Technology • What is it? • Workflow • Business Rules • Process Orchestration • Human-Human, Human-System, System-System interactions • Program/Project level work experience documentation • Key areas are scope, performance impact, demonstration of skills • Minimum of 3 years

5. Advanced Level Certification Instructor training methods (How to do): • Process Improvement & Reengineering Methodologies • BPR, DMAIC, etc. • Process analysis & simulation • Business Process design and Enterprise Architecture principles • Advanced Value Chain Analysis • Linking business strategy to business process architecture • Advanced Process Measurement (tying value chain processes to corporate performance metrics) • What to do with the captured metrics • Process Benchmarking • Advanced process change management • Organizational readiness and assessment (how to determine what amount of change an organization can absorb for implementation phases) • Process implementation (covers how to do incremental implementations) • Influencing and Stakeholder management • Business Process Management Technology • How to use it? • Workflow • Business Rules • Process Orchestration • Human-Human, Human-System, System-System interactions • Program/Project level work experience documentation • Key areas are scope, performance impact, demonstration of skills • Minimum of 5 years experience

6. Business Design Mgr (Sr. BA) Business Analyst Business Architect Enterprise Business Architect BCR Area Certification starts here Possible Intel Career Path • Business Analyst – basic requirements writing, basic process modeling, needs supervision, writes test scripts • Business Design Mgr (Sr. Business Analyst) – advanced requirements writing, advanced process modeling, lead business process design in projects • Biz Architect (Practitioner) – advanced process modeling, reengineering & improvement methodologies, value chain analysis, process change management, has single domain knowledge, leads project architecture, needs some coaching • Enterprise Biz Architect (Instructor) – advanced process modeling, reengineering & improvement methodologies, value chain analysis, process change & implementation management, has multiple domain knowledge of corporation, leads program architecture and aligns to overall enterprise architecture framework