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Communication & Strategies John Cull

Communication & Strategies John Cull. Themes. How we work What is business mentoring Stages of the relationship Communication essentials. How we work ….

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Communication & Strategies John Cull

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  1. Communication & StrategiesJohn Cull

  2. Themes How we work What is business mentoring Stages of the relationship Communication essentials

  3. How we work …

  4. “Mentoring is a practical approach to help young entrepreneurs develop their abilities and insights as they start and grow their own businesses”- YBI definition

  5. Empowerment vs. Dependence (1)Parent Mode “You should do it this way” P P Parent A A Adult C C Child “OK – thanks”

  6. Empowerment vs. Dependence (2)Adult Mode P P Adult Adult A “What challenges are you facing right now?” A “Well, the ‘big’ one is how to get new customers” C C

  7. Benefits of having a Mentor Support the entrepreneur to achieve their objectives Share their business knowledge and expertise (for free!) Provide encouragement and support especially when the going gets tough Help to work out creative and innovative solutions Challenge and expand beliefs of what is possible Help the entrepreneur become more focused and productive Signpost to other ‘experts’

  8. “The profile of mentoring and its benefits should be raised. We think that a lot of businesses don’t understand how mentoring works and don’t realise it is about guidance and support. It’s definitely not someone telling you how to run your business.” - YBI Entrepreneur

  9. Mentoring is: One-to-one Confidential Trusting and supportive Developmental Building capacity and skills Focused on the individual Forming a partnership/a friendship A mutual learning experience Building self reliance

  10. Mentoring isn’t: Direct sponsorship A conflict of interest Being secretive Too task focused Doing it for the mentee/giving the answers Getting stuck in the details Offering protection

  11. Stages in the Mentoring Relationship Maintaining the relationship: Explore goals, identify challenges and find solutions Ending the relationship: Establish independence and develop self-reliance • Establishing the relationship: • Get to know each other and agree to the ground rules

  12. Key Skill is to LISTEN Look Interested Inquire with questions Stay alert Test your understanding Empathise Neutralise your feelings

  13. Listening Exercise For the purpose of this exercise, you must listen to your partner for two minutes talking about what they like to do outside work. Rule! You can only ask open questions …

  14. Open Questions What…….? Who………? How……..? Why………? When…..? Where….? Tell me………? Explain..? Describe…….?

  15. Question Types Open: “Tell me what you would like to talk about today?” Closed: “Are you ready to sum up the main action points”? Leading: “You will be working on your business plan, won’t you?” Limiting: “When would you prefer to meet – mornings or afternoons?” Beware of multiple questions!

  16. Key Skill is to LISTEN Look Interested Inquire with questions Stay alert Test understanding Empathise Neutralise your feelings

  17. THE CORE RELATIONSHIP Mentor Mentee Mentoring Manager

  18. Time for Q & A

  19. Themes How we work What is business mentoring Stages of the relationship Communication essentials

  20. “If I had not been provided with a mentor, I would not have made some of the better business choices because I wouldn't have known any better.”Mentee, Barbados Youth Business Trust

  21. Thank you!

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