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Mystery Shopping

Mystery Shopping. A well-stocked mystery shopping toolbox includes: Flexible form design A variety of survey delivery options Real-time reporting. Mystery Shopping. Advanced program design tools: Data Integrity Skip patterns Auto-fill Calculations Error detection

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Mystery Shopping

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  1. Mystery Shopping • A well-stocked mystery shopping toolbox includes: • Flexible form design • A variety of survey delivery options • Real-time reporting

  2. Mystery Shopping • Advanced program design tools: • Data Integrity • Skip patterns • Auto-fill • Calculations • Error detection • Speed of delivery

  3. Go Beyond Mystery Shopping Customer Satisfaction: Get the other side of the story Mystery Shopping measures company performance against company standards (with objective mystery shoppers) Customer Satisfaction measures customer satisfaction with your company’s performance (with subjective customer feedback)

  4. Go Beyond Mystery Shopping You need BOTH sides of the story to know if your company is meeting your standards… and if those standards are good enough for your customers! Our system captures customer satisfaction data in three ways: • ICR web surveys • IVR phone surveys • IMR mobile surveys (web and text enabled cell phones)

  5. Shopper Management Advanced Shopper Management Testcaster - Our unique testing software is a powerful shopper testing and training tool. We’ll ensure that the shoppers for your locations are well qualified to perform your shops to your standards. Extended Shopper Profile - We go past the standard demographic questions and gather information about shoppers specific to the your industry.

  6. Chameleon Shop Views In minutes, we can build the customized shop view of your dreams with our incredible drag and drop “Chameleon” technologies.

  7. Chameleon Shop Views First pick from one of our themes

  8. Chameleon Shop Views Then decide which data to include

  9. Chameleon Shop Views Instantly create a shop view with important data points

  10. Chameleon Dashboards . Chameleon Dashboards deliver that all-important “Execu-View” within seconds

  11. Chameleon Dashboards

  12. Chameleon Dashboards

  13. Chameleon Dashboards

  14. Chameleon Dashboards Chameleon Dashboard’s “Smart POV” technology can: • Limit all managers to seeing only their areas • Optionally allow managers to see selected company-wide results • Optionally allow location managers to compare their results against nearby locations (i.e. peer results)

  15. Chameleon Dashboards For unparalleled convenience and mobility, the Chameleon Mobile Dashboard app is slated for release in Q4 2011.

  16. Analytic Drill Down Reporting Mountains of data are useless without the tools to find the truly valuable nuggets within. Our System gives you the precision tools to dig out the actionable truths with just a few clicks

  17. Analytic Drill Down Reporting • Our suite of over 20 standard reports has been carefully selected to meet your needs. • Your system comes complete with a variety of reports in these categories: • Location Reports • Survey Reports • Trending and Graph Reports • Multiple Survey Reports • Manager Reports • Demographic Reports • Monthly and Annual Reports • Premium Reports • Data Mining/Cross Tab Reports – SPSS- style data analysis made easy! Use filters to generate subsets of data (e.g. “show results for only male shoppers”) on any report or generate full cross-tab reports.

  18. Analytic Drill Down Reporting Survey Drill Down Survey Summary and answer Summary Present your entire survey in one summary. Reveal charts and summary information on any question of interest. Reveal details on any shop that included a particular answer.

  19. Analytic Drill Down Reporting Level Drill Down (Location Wizard) Serve up an eagle eye view of the upper levels of your company. Cut through the layers of subdivisions, locations, shops and answers until the real cause behind the scores is revealed.

  20. Analytic Drill Down Reporting • Location Wizard

  21. Analytic Drill Down Reporting Geographic Drill Down (Map-tastic!) Control the world… literally! From there, you can dive into countries, states, provinces and counties and examine your data from a brand new perspective.

  22. Report Revue Get a Sneak Preview… with Report Revue! Where to begin? Fire up our “Report Revue,” an online “jukebox” of short demos of each report

  23. Distribution Options On demand – Online reporting is available 24/7 with up-to-the-second results On publication – Receive shops the moment our editors complete them On trigger – Instant notifications when a certain score, a certain answer or any number of conditions are triggered On Schedule – Email personalized web links to every manager with a few clicks

  24. System Benefits • Unparalleled server performance and stability • Completely online, can be accessed from any computer with a web browser • Multiple levels of backups in multiple locations • 24/7 Web access

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