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Cloud nine or cloud over? A balanced view of our move to hosted services

Cloud nine or cloud over? A balanced view of our move to hosted services. Elena Menéndez-Alonso Information Designer, Plymouth University 7 th IGeLU Conference | Zurich, 11-13 September 2012. e.menendez-alonso@plymouth.ac.uk. @ eleneena. Plymouth, UK. Outline. Source: Wikipedia.

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Cloud nine or cloud over? A balanced view of our move to hosted services

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  1. Cloud nine or cloud over? A balanced view of our move to hosted services Elena Menéndez-Alonso Information Designer, Plymouth University 7thIGeLU Conference | Zurich, 11-13 September 2012 e.menendez-alonso@plymouth.ac.uk @eleneena

  2. Plymouth, UK Outline Source: Wikipedia E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012 • Background • Context • Implementation facts • Resources • Timeline • Experience • Lessons learnt

  3. The University ¹ Source: Plymouth University 2009-10 ² Source: SCONUL Return 2010-11 E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012 9thlargest UK Higher Education Institution 33,152 students ¹ 1269 academic staff ² 1669 non-academic staff ² Strong regional links Distance learning / mature

  4. The University E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012 • Environmental factors • Convergence, site redevelopment • Changes to UK HE Funding • Organisational change • Impact and drivers • Stress onresources • Business focus • Student experience • Digital strategy

  5. The Library • 24/7 Library • 75+ library staff* • 500,000+ Books/e-books* • 16800+ Unique serial titles* • 90 Electronic resource packages* • Growing e-content provision • Supporting the digital strategy *Source: SCONUL Return 2010-11 E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012

  6. Relationship with Ex Libris E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012

  7. Reasons for moving to the cloud • Primo integration • Savings on licensing and hardware • Savings on resources • 24/7 technical support • Meeting users expectations E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012

  8. Timeline E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012

  9. Resources Local team (Plymouth) Several EL implementations Project Office (Hamburg) 1st Voyager migration Cloud Services support team (Amsterdam) 1st Voyager migration Voyager engineers (Chicago) E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012

  10. Cloud Over cloud nine E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012

  11. DOCUMENTATION E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012

  12. COMMUNICATION E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012

  13. In cloud nine Good performance and stability Less downtime Fewer CRM incidents E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012 Project management Great communications and support

  14. Conclusions It works E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012 • Watch out for: • Documentation • Configuration • Roles and responsibilities • Communication

  15. >> thank you << E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012

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