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MIND YOUR E-TONE WITH ME

Learn the rules and conventions of professional e-writing to deliver clear, focused, and correct messages that convey the intended meaning. This symposium will provide valuable insights and strategies for improving your e-writing skills.

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MIND YOUR E-TONE WITH ME

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  1. MIND YOUR E-TONE WITH ME LES CLEFS D’OR EDUCATION SYMPOSIUM

  2. ALEXANDRA ZILOVIC SENIOR VICE-PRESIDENT ELS EDUCATIONAL SERVICES, INC.

  3. OVERVIEW EFFECTIVE e-WRITING FOLLOWS RULES AND CONVENTIONS PROFESSIONAL e-WRITING IS FORMAL, CORRECT, AND FOCUSED ON THE MESSAGE That writer does the most who gives his reader the most knowledge and takes from him the least time.

  4. RATIONALE THE MESSAGE E-MAIL TEXT SOCIAL MEDIA THE MEDIUM APPROPRIATE EFFECTIVE ACCURATE

  5. INTENDED MEANING PERCEIVED MEANING WHAT THE WRITER THINKS THE MESSAGE SAYS WHAT THE READER THINKS THE MESSAGE SAYS

  6. FORMAL WRITING CONVENTIONS AND EXPECTATIONS AUDIENCE TIMING RULES

  7. GRAMMAR GRAMMAR IS MORE THAN RULES … IT ALLOWS US TO UNDERSTAND WRITTEN COMMUNICATION

  8. PUNCTUATION PUNCTUATION CREATES ORGANIZATION AND CLARITY PUNCTUATION SAVES LIVES

  9. CONTROL CLARITY BANISH SLANG, JARGON, IDIOM, AND EUPHEMISM USE CONCRETE, SPECIFIC WORDS AVOID TERMS AND PHRASES THAT ALLOW FOR INTERPRETATION

  10. EMOTIONAL CONTENT DICTION ATTITUDE SOUND FEEL INTERPRETATION CHOICE INTENTION EMPATHY TONE

  11. E-MAIL CONVENTIONS FIRST MESSAGE OPENING AND CLOSING TIMING MOST IMPORTANT

  12. MORE E-MAIL CONVENTIONS BOOKENDS LANGUAGE PLEASANTRY KEEP IT SHORT STAY FOCUSED BODY SUBJECT LINE SIGNATURE LEAN FORMAL TONE MIRRORING

  13. TEXT MESSAGES NO ROOM AVAILABLE. SORRY  DINNER FIVE OKAY WHO IS THIS? GR8 TIX 4 2MORO!!!!!!!!

  14. SOCIAL MEDIA FACEBOOK LINKEDIN TWITTER DISCUSSION

  15. CONVERSATIONLEADER SET THE TONE TAKE THE LEAD MANAGE THE ATTITUDE ENGAGEMENT

  16. SUMMARY • PROFESSIONAL e-WRITING • CLEAR • FORMAL, CONVENTIONAL, ORGANIZED, FOCUSED • CORRECT • GRAMMAR, PUNCTUATION • EFFECTIVE • APPROPRIATE, TIMELY, METICULOUS

  17. Concierge KSAs KNOWLEDGE: CONVENTIONS; GRAMMAR; STANDARD SPELLING SKILLS: ACCURACY; EDITING; AUDIENCE AWARENESS; DICTION ATTITUDES: TIMELY; ORGANIZED; PROFESSIONAL; AUTHENTIC

  18. SHARE #lcdedu www.facebook.com/lesclefsdorintl www.facebook.com/tisoh @LesClefsdOrIntl @TISOH @lesclefsdor @TISOH_SCHOOL

  19. REFERENCES DeArmond, M. J. (2006). Clarity in Communication in Electronic Interoffice Correspondence. (Master’s Thesis). Retrieved from Proquest. EP26508. Manzar, Tahir. (2014). “Role of social media in business communication.” LinkedIn. Tan, C. L. ( 2015, April 15). “Mind your Email Manners; In business communication, it is important to observe some etiquette rules.” Wall Street Journal, online. Palmer, A. (2014, March 21). “Rules of email etiquette: The dos and don’ts.” City A.M., pp. 23.

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