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Options Counseling Program Survey Results July 1, 2014 – December 31, 2014

Explore the findings of the Options Counseling Program survey conducted from July 1 to December 31, 2014 by the Commonwealth of Massachusetts Executive Office of Elder Affairs and the Massachusetts Rehabilitation Commission. Gain insights into respondent identity, counseling settings, counselor empathy, service provision, resource efficiency, barriers, informed decisions, and next steps. Read comments from survey participants regarding the quality of life and available services for older adults.

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Options Counseling Program Survey Results July 1, 2014 – December 31, 2014

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  1. Options Counseling Program Survey ResultsJuly 1, 2014 – December 31, 2014 Commonwealth of Massachusetts Executive Office of Elder Affairs Massachusetts Rehabilitation Commission

  2. Survey Topics Surveys Received Respondent Identity Setting/Location Moving Forward Counselor Empathy and Service Provision Next Steps Resource Efficiency Barriers Informed Decisions Comments Executive Office of Elder Affairs

  3. Surveys Received Executive Office of Elder Affairs

  4. Respondent Identity Executive Office of Elder Affairs

  5. Setting / Location Question 1 & Question 2 Setting or location at the onset ofcounseling and at the time of survey completion. Executive Office of Elder Affairs

  6. Moving Forward Question 3 & Question 3a Executive Office of Elder Affairs

  7. Counselor Empathy Question 4 Executive Office of Elder Affairs

  8. Service Provision Question 5 Executive Office of Elder Affairs

  9. Next StepsQuestion 6 Executive Office of Elder Affairs

  10. Resource Efficiency Question 7 Executive Office of Elder Affairs

  11. Barriers Question 8 Executive Office of Elder Affairs

  12. Informed Decisions Question 9 Executive Office of Elder Affairs

  13. COMMENTS • After meeting with my counselor I became aware of the services available that offer me a better quality of life. I am so pleased that getting older doesn't need to be so fearful. There are people who care. Thank you. • The services provided were limited. I had to call twice to get information. I am disappointed that there was no "follow up" to those who do not qualify for services. • The Options Counselor needed to work with the reluctant caregiver more. Caregivers who are not invested in helping their family member, and are willing to let them go to a shelter, shouldn’t be relied on to do the work needed to find them housing, or get them benefits. • The counselor informed me of a once a week program that I was seeking and not the everyday or several time a week services that other agencies did not know about or did not inform me about. I am very grateful to her. Executive Office of Elder Affairs

  14. Contact Information: Massachusetts Executive Office of Elder Affairs Rachel Weiner Director Options Counseling Program 617-222-7478 Rachel.Weiner@state.ma.us Thank You

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