Location: Bhathal Student Service Center (behind the Law School) Website : chapman/sbs

1. Student Business Services and Cashier Location: Bhathal Student Service Center (behind the Law School) Website: www.chapman.edu/sbs Hours: Monday through Friday, 9:00 a.m. to 4:30 p.m. Office is open during lunch. Phone: (714) 997-6617 Email: ocbusn@chapman.edu We are open until 6:00 PM some evenings during the semester and those hours are posted in the Bhathal Student Services Center

2. Student Business Services/Cashier’s Office • Student Business Services Office handles questions regarding your student account. - Account balances or credit - Business Office Holds - Request Refunds • Cashier’s Office -CU Services Account (declining balance) • eAccounts –depositing money online to your student ID card - Purchasing Commuter meal plans - Making payments - Pick up employment checks • Students employed on campus can pick up their paychecks on pay day • Cash personal check up to $25.00

3. Student Business Services Discussion Items

4. Documents and Authorizations

5. Tuition and Fee Master Payment Contract-Mandatory Form The Tuition and Fee Master Payment Contract outlines the student’s rights and responsibilities regarding payment of tuition and fees. Once completed and signed, the form may be emailed, faxed, mailed or dropped off in person. Due Date: August 26, 2019 Email: ocbusn@chapman.edu Fax: (714) 744-7995 Mail: Chapman University Student Business Services One University Drive Orange, CA 92866

6. Authorization to Release Student Information Form- Optional The Family Educational Rights and Privacy Act of 1974 (FERPA) protects the privacy of student records by requiring prior written consent before disclosing personally identifiable information to a third party. It applies to colleges and universities that receive funding from the federal government. In order for the University to release student record information to anyone other than the student, the Authorization to Release Student Information form must be signed by the student. How to submit: Email: ocbusn@chapman.edu Students must email our office from their university issued email account for verifications In Person (student only): Bhathal Student Services Center. It’s located between the Chapman University Dale E. Fowler School of Law and the Fred L. Barrera Parking structure

7. Panther Partner Authorize User- Optional Chapman University does not send paper statements. If students would like the billing notification sent to their parents, guardian, or another person, they MUST add that person as a Panther Partner- Authorized User on his/her ePay account. This is the only way anyone, other than the student, can receive electronic eBill notifications, billing statements and access student account information. Authorizing users also gives the Student Business Office permission to discuss the student account with the designated user.

8. How to Access ePay Portal? Panther Partner Authorized Users- Can access the e-Pay portal the following way: Student grants access You will receive two separate emails: a. Login b. temporary password visit: www.chapman.edu/epay123 On the right hand side, click on “Panther Partner Authorized User ePay Access” box. Enter username (email address) and password. There are tutorials available online, www.chapman.edu/sbs under Student Billing to assist you.

9. Access ePay • Once you are set up as an Panther Partner Authorized User/Payer you will have access to the follow: • View Statements • Enroll in Payment Plan • Make Payments • 1098-T Tax Statement

10. Tuition & Fees • Pending Financial Aid • Payment Amount Due

11. University Tuition and Fee Billing Notices and eStatements • Student accounts are billed each semester. • Chapman University sends out billing notification electronically to the students Chapman email address. • If a responsible party/Panther Partner authorized user also wants to receive monthly email notifications and have access to students billing information • Billing notification email are sent from epay@chapman.edu • Please do not expect to receive a billing statement by mail.

12. Undergraduate Tuition and Fee • Parking Fee: All student are automatically billed for the parking services. Students must either register their vehicle or complete online parking waiver with Public Safety. Parking waiver Deadline September 16, 2019. • Health Center Fee: for all full-time undergraduate students. Health Center fee is not student health insurance, this fee allows students access to the Health Center. • Does the Health Center have any required documents? • Yes, the Health Center requires all students to submit a Health Record and Examination Form prior to the start of the semester. • Form may be found on their website: https://webfarm.chapman.edu/HealthRecordForm • Student Activities Fee: Serves to enhance student’s college life. The provides funding for student events and initiatives such as; clubs and organizations, provided student with discounted tickets, funds Student Government Associations. • Room and Board: Estimate is based on double room occupancy. Total amount includes the cost of the room and the cost of the board meal plan. Asterisk (*) Item, optional can be waived. Asterisks (**) Items, that are mandatory per term

13. Campus Housing and Meal Options • Students residing in a Chapman Residence Hall are required to purchase a board meal plan. The board meal plan will automatically be billed to the students tuition account. • Meal Plan Swipes and Panther Bucks are stored on the student ID card. The student will need to present their ID card when entering the Randal Dining Commons and/ or at the retail restaurants when using their Panther Bucks. • Students have up until the third week of the start of the semester to request a meal plan change. Students may email the Student Business Services Office or Residence Life Office at ocbusn@chapman.edu or reslife@chapman.edu . The request must be sent from students Chapman University email address. Board Meal Plan • Board meal plans expire at the end of each semester. Any unused Panther Bucks will not rollover to the next semester.

14. Tuition Payment Options Option 2- Enroll in Monthly Payment Plan The Monthly Payment Plan enables students and their Panther Partner- Authorized Users to make interest- free, monthly installments to cover each semester’s tuition, housing, meals, & required fees. • Set-Up Fee $50.00. • Enrollment is required eachsemester you plan to participate. • Fall Payment Plan Due Dates: • Spring Payment Plan Due Dates: Option 1- Payment in Full This payment option requires the entire term balance charges, less financial aid to be paid in full on or before the due date for that term (July 20th for Fall 2019). • If payment-in-full is not received by the due date for that term, the account will be subject to a late fee of $100 each month the balance remains or until enrollment into the payment plan has been completed.

15. Methods of Payment • Electronic Payments • ACH online payment through ePay portal • No fee associated • Can store multiple bank accounts • Wire Transfer (Domestic and International - Bank to Bank and Flywire Transfers) • Credit cards are not accepted as a form of payment for tuition and fees. • In Office • Check, cash, or money order • By Mail: Make checks payable to: Chapman University Mail Tuition Payments to: Chapman University Attn:  Cashier's Office One University Drive Orange, CA  92866-1005 **Include student name and student ID number on the front of all checks** For questions regarding payment methods, contact Cashier Office at (714) 997- 6838 or email: cashier@chapman.edu

16. Chapman Tuition Withdrawal Policy Ex. Based on Fall 2019 Fall and Spring Semester Withdrawal within the first week of classes 100% Withdrawal within the second week of classes 50% Withdrawal within the third week of classes 20% Withdrawal after the third week of classes none • Receive 100% refund up until Sept 1, 2019. • Enrollment deposit is non- refundable • Housing reservation payment non-refundable

17. DEWARS Tuition Insurance Chapman University has partnered with A.W.G Dewar, Inc. to offer an optional Tuition Refund Plan. This plan is designed to protect your educational investment by reimbursing tuition cost, should you find it necessary to leave the University for covered reasons after the start of the semester. If you wish to subscribe to the plan, your application and payment must be submitted to A.W.G Dewar by the first day of the semester. The plan covers tuition, fee, and on campus housing and the cost is only 1% of the annual cost. The unexpected happens so please be prepared! To Purchase Dewar Tuition Insurance: • Please contact A.W.G. Dewar Inc., Quincy, MA • Website: www.collegefund.com • Phone: (617) 774-1555 • Fax: (617) 774-1715 • Email: trp@dewarinsurance.com Annual cost for 18/19: $695.00 Dewar Ins. Purchase Deadline: August 25, 2019

18. Student Health Insurance Purchase Chapman University's health insurance plan is through United Healthcare, and it is an optional purchase for domestic students and mandatory for International students. How to Purchase Student Health Insurance? To purchase the Student Health Insurance, please have the student complete and submit the Student Health Request Form to our office. Purchase Deadline: September 16, 2019 For questions regarding coverage? Website: www.uhcsr.com/chapman Phone: (800) 767-0700 Student Health Ins. Deadline: September 17, 2018

19. Add Funds to a Student ID Card Chapman University Declining Balance/eAccounts Student Chapman ID cards provide students with more than just access—they can use their ID cards for on-campus dining, purchases, printing, laundry and more. Guests may deposit funds to a cardholders' Declining Balance Account in person with the Cashier Office or online. Add Funds to ID card online: www.chapman.edu/students/tuition-and-aid/sbs/eaccounts.aspx For Declining Balance/ eAccounts questions, contact the Cashier Office at (714) 997- 6838 or email: cashier@chapman.edu If an ID card is lost or stolen students are encourage to deactivate them. For assistance, please have them call Chapman University Card Office at (714) 744-7011.

20. Refunds If a student receives more in financial aid than is necessary to pay for their tuition, fees, room and board, and all of the aid shown arrives, then they may be entitled to a student refund, and the student may request a refund. A student may request a refund by: Emailing out office to request a refund. Stopping by the office and requesting a refund in person. Refund Options: 1. eRefund (Direct Deposit), student will need to create an account and funds will disburse into a bank account of their choice. 2. Paper check mailed to their address or picked up at the Cashier Office. If the credit is due to Parent Plus Loan, there are some restrictions and we encourage you to call our office. Financial aid will post the first week of the start of the term- week of August 26th.

21. Business Office Holds & Communication If a student account is not up to date with financial aid or out of pocket payments when priority registration begins for the following semester, a hold will be placed on the student record that will prevent any further registration. Only students with current accounts are allowed to take advantage of priority registration. How does Chapman communicate with the students? The main form of communication is via- students Chapman email. Please make sure your students checks their Chapman issued email address periodically. If your student does not have access to their Chapman email, please encourage them to contact the Help Desk to gain access. Help Desk may be reached at (714) 997- 6600

22. Contact Us • To find out which Undergraduate Student Account Advisors to call, please refer to the students first letter of their last name: Student Business Services Contact: (714) 997-6617 Email: ocbusn@chapman.edu Website: http://www.chapman.edu/sbs Cashier Office Contact: (714) 997-6838 Email: cashier@chapman.edu Website: http://www.chapman.edu/sbs Thank you!