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Understanding Attitudes and Job Satisfaction in the Workplace

Gain insights into attitudes and job satisfaction in the workplace. Learn the relationship between attitudes and job satisfaction, factors affecting job satisfaction, employee responses, and how to measure job satisfaction effectively.

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Understanding Attitudes and Job Satisfaction in the Workplace

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  1. Chapter 6 ATTITUDES & JOB SATISFACTION

  2. LEARNING OUTCOMES • Define attitudes • Explain the relationship between attitudes and job satisfaction • Define job satisfaction and how it is measured • List and explain the factors affecting job satisfaction • Identify employee responses to job satisfaction

  3. ATTITUDES • Attitudes are a person’s feelings about objects, events or other people. • The feelings can be either positiveor negative. • Can be learned through a period of time or it may change. • Attitude is an expression of some degree of favourableness or unfavourableness towards a particular situation or object at hand.

  4. COMPONENTS OF ATTITUDES • There are three basic components of attitudes

  5. JOB SATISFACTION • Job satisfaction is a positive feeling on the job based on the evaluation of the person itself. • Job satisfaction has been linked to productivity, motivation, absenteeism or tardiness, accidents, mental/physical health, and general life satisfaction.

  6. JOB SATISFACTION (cont.) • The feeling of job satisfaction happens when a person holds a high degree of satisfaction in what he or she does. • This degree of satisfaction is derived after appraisal or evaluating the job characteristics, work environment and the atmosphere of the working environment.

  7. JOB SATISFACTION (cont.) • The degree of satisfaction would automatically have an impact and effect on daily activities and the work outcome.

  8. MEASURING EMPLOYEES JOB SATISFACTION LEVEL • Two methods:

  9. SUMMATION OF JOB FACETS • Among the elements of job facets identified by the organization are:

  10. DETERMINANTS OF JOB SATISFACTION • Among the determinants are:

  11. EFFECTS OF JOB SATISFACTION

  12. JOB DISSATISFACTION (NOT HAPPY)

  13. IMPACT TO ORGANIZATION • Satisfied employees would assist the organization to be above its competitors • This is because satisfied employees would go the extra mile and think strategically for the benefits of the employer. • Saves cost – Admin and training (tacit knowledge within the organization)

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