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Establishing and Maintaining Stability and Continuity

This module focuses on the competencies and paradoxes involved in establishing and maintaining stability and continuity within an organization. It covers topics such as internal control, organizing information flows, working and managing across functions, and planning and coordinating projects.

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Establishing and Maintaining Stability and Continuity

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  1. Module 2: Establishing and Maintaining Stability and Continuity Quinn et al., (2014). Becoming a Master Manager: A Competing Values Approach, 6th edition Module 2: Establishing and Maintaining Stability and Continuity

  2. Agenda for Module 2 • Assumptions and Goals • Paradoxes • Competencies Internal Process Model Quinn et al., (2014). Becoming a Master Manager: A Competing Values Approach, 6th edition Module 2: Establishing and Maintaining Stability and Continuity

  3. Internal Process Model Assumptions and Goals Quinn et al., (2014). Becoming a Master Manager: A Competing Values Approach, 6th edition Module 2: Establishing and Maintaining Stability and Continuity

  4. Paradoxes of Control • Employees may resist or rebel • Attention to detail may overwhelm true goals • Daily activities may undermine new initiatives Quinn et al., (2014). Becoming a Master Manager: A Competing Values Approach, 6th edition Module 2: Establishing and Maintaining Stability and Continuity

  5. Control Core Competencies • Organizing Information Flows • Working and Managing Across Functions • Planning and Coordinating Projects • Measuring and Monitoring Performance and Quality • Encouraging and Enabling Compliance Quinn et al., (2014). Becoming a Master Manager: A Competing Values Approach, 6th edition Module 2: Establishing and Maintaining Stability and Continuity

  6. Managers who focus on internal control … • Know the details of activities in their units • Get the right people, at the right place, and at the right time • Plan and structure tasks to optimize workflows • Analyze data to evaluate performance • Rely on rules to guide behavior Quinn et al., (2014). Becoming a Master Manager: A Competing Values Approach, 6th edition Module 2: Establishing and Maintaining Stability and Continuity

  7. Primary Tensions FLEXIBILITY INTERNAL FOCUS EXTERNAL FOCUS STABILITY Quinn e al., (2014). Becoming a Master Manager: A Competing Values Approach, 6th edition Module 2: Establishing and Maintaining Stability and Continuity

  8. Organizing Information Flows Quinn et al., (2014). Becoming a Master Manager: A Competing Values Approach, 6th edition Module 2: Establishing and Maintaining Stability and Continuity

  9. Using TRAF to Manage Information Flows F A T R Quinn et al., (2014). Becoming a Master Manager: A Competing Values Approach, 6th edition Module 2: Establishing and Maintaining Stability and Continuity

  10. Prioritizing Action Items • Is it IMPORTANT? • If not, why are you doing it? • Is it URGENT? • If not now, will it become urgent in the future? Quinn et al., (2014). Becoming a Master Manager: A Competing Values Approach, 6th edition Module 2: Establishing and Maintaining Stability and Continuity

  11. Communicating Clearly, Concisely, & Completely Quinn et al., (2014). Becoming a Master Manager: A Competing Values Approach, 6th edition Module 2: Establishing and Maintaining Stability and Continuity

  12. Working and Managing Across Functions Accounting Manufacturing HR Marketing Quinn et al., (2014). Becoming a Master Manager: A Competing Values Approach, 6th edition Module 2: Establishing and Maintaining Stability and Continuity

  13. Cross-Functional Teams Within Traditional Work Structures • Why use cross-functional teams? • What is so challenging about working across functions? • Is functional diversity always beneficial to cross-functional teams? • If working across functions is so great, why not change the organizational structure? Quinn et al., (2014). Becoming a Master Manager: A Competing Values Approach, 6th edition Module 2: Establishing and Maintaining Stability and Continuity

  14. Key Guidelines for Managing Cross-Functionally Quinn et al., (2014). Becoming a Master Manager: A Competing Values Approach, 6th edition Module 2: Establishing and Maintaining Stability and Continuity

  15. Picking People Who Lift Others Energizing Relationships Quinn et al., (2014). Becoming a Master Manager: A Competing Values Approach, 6th edition Module 2: Establishing and Maintaining Stability and Continuity

  16. Planning and Coordinating Projects Quinn et al., (2014). Becoming a Master Manager: A Competing Values Approach, 6th edition Module 2: Establishing and Maintaining Stability and Continuity

  17. Project Management 101 Project Characteristics • A series of activities and tasks with an objective, a defined time frame, funding limits, and consumption of resources Processes Quinn et al., (2014). Becoming a Master Manager: A Competing Values Approach, 6th edition Module 2: Establishing and Maintaining Stability and Continuity

  18. Project Planning & Monitoring Tools • Statement of Work • Work Breakdown Structure • PERT/CPM Diagram • Resource Leveling Software • Gantt Charts • Human Resource Matrix • Cost/Schedule Integration Graphs Quinn et al., (2014). Becoming a Master Manager: A Competing Values Approach, 6th edition Module 2: Establishing and Maintaining Stability and Continuity

  19. PERT Diagram 0 4 10 6 7 3 1 5 1 4 3 2 5 4 Critical path = the LONGEST time through the network Quinn et al., (2014). Becoming a Master Manager: A Competing Values Approach, 6th edition Module 2: Establishing and Maintaining Stability and Continuity

  20. Measuring and MonitoringPerformance and Quality Quinn et al., (2014). Becoming a Master Manager: A Competing Values Approach, 6th edition Module 2: Establishing and Maintaining Stability and Continuity

  21. Characteristics of Measures • Objective • Complete • Responsive Quinn et al., (2014). Becoming a Master Manager: A Competing Values Approach, 6th edition Module 2: Establishing and Maintaining Stability and Continuity

  22. Hierarchy of Measures • Exact Outcome Measures • Proxy Measures of Outcomes • Process Measures • Outputs • Activities • Inputs • Initiative Progress Measures Quinn et al., (2014). Becoming a Master Manager: A Competing Values Approach, 6th edition Module 2: Establishing and Maintaining Stability and Continuity

  23. Beyond Shareholder Returns • Environment • Human rights • Social justice • Community involvement • Animal protection Quinn et al., (2014). Becoming a Master Manager: A Competing Values Approach, 6th edition Module 2: Establishing and Maintaining Stability and Continuity

  24. Approaches to Improving Performance “A strategy with no indicators is wishful thinking, and indicators not aligned with strategy are a waste of time and effort.” (Heras, 2005, p. 54) Quinn et al., (2014). Becoming a Master Manager: A Competing Values Approach, 6th edition Module 2: Establishing and Maintaining Stability and Continuity

  25. Encouraging and Enabling Compliance Quinn et al., (2014). Becoming a Master Manager: A Competing Values Approach, 6th edition Module 2: Establishing and Maintaining Stability and Continuity

  26. Individual Noncompliance:Explanations and Underlying Issues Quinn et al., (2014). Becoming a Master Manager: A Competing Values Approach, 6th edition Module 2: Establishing and Maintaining Stability and Continuity

  27. Strategies for Encouraging Compliance Quinn et al., (2014). Becoming a Master Manager: A Competing Values Approach, 6th edition Module 2: Establishing and Maintaining Stability and Continuity

  28. Costs and Paradoxes Quinn et al., (2014). Becoming a Master Manager: A Competing Values Approach, 6th edition Module 2: Establishing and Maintaining Stability and Continuity

  29. Organizational Compliance • U.S. Federal Sentencing Guidelines (1991, 2004) • Apply to organizations, including: • corporations, partnerships, associations, joint-stock companies, unions, trusts, pension funds, unincorporated organizations, governments and political subdivisions thereof, and non-profit organizations • Attempt to improve consistency in the severity and consistency of punishment across organizations • Offer opportunities for reduced punishment if meaningful compliance programs are in place • Seek to “promote an organizational culture that encourages ethical conduct and commitment to compliance with the law” (US Sentencing Commission, 2007) Quinn et al., (2014). Becoming a Master Manager: A Competing Values Approach, 6th edition Module 2: Establishing and Maintaining Stability and Continuity

  30. Key Organizational Guidelines for Compliance and Ethics Programs • Oversight by high level personnel • Due care in delegating substantial discretionary authority • Effective communication to all levels of employees • Systems for monitoring, auditing, and reporting suspected wrongdoing without fear of reprisal • Consistent enforcement and compliance standards, including disciplinary mechanisms • Reasonable steps to respond to and prevent further similar offenses upon detection of a violation Quinn et al., (2014). Becoming a Master Manager: A Competing Values Approach, 6th edition Module 2: Establishing and Maintaining Stability and Continuity

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