Project Management Standard Processes

1. BellSouth Project ManagementStandard Processes

2. Just Statistics Standish International Group’s findings • 8,380 projects across 365 companies • 31% cancelled • 53% late, over budget, in trouble • In USA $250 billion spent annually on • 175,000 IT applications • $140 billion wasted because of lack of process & standards Software Engineering Institute’s findings • $1 invested in process improvement returns $4 - $6

3. Why Projects Fail Percent % • Incomplete requirements 13.1 • Lack of user involvement 12.4 • Lack of resources 10.6 • Unrealistic expectations 9.9 • Lack of executive support 9.3 • Changing requirements & specs 8.7 • Lack of planning 8.1 • Didn’t need it any longer 7.5 • Lack of IS Management 6.2 • Technology illiteracy 4.3

4. Why Projects Succeed Percent % • User involvement 15.9 • Executive Management support 13.9 • Clear statement of requirements 13.0 • Proper planning 9.6 • Realistic expectations 8.2 • Smaller project milestones 7.7 • Competent staff 7.2 • Ownership 5.3 • Clear vision and objectives 2.9 • Hard-working, focused staff 2.4

5. Why Plan? “Roughly 70% of System Projects will come in materially late, materially over budget, or will fail to meet significant user expectations.” Tom Ingram, writing in PMI’s Project Management Journal, June 1994

6. Project Management • Plan • Avoid Failure • Ensure Success

7. BellSouth Project ManagementStandard Processes

8. Basic Components of a Bridge

9. Operations Management FinancialManagement ResourceManagement Basic Business Functions

10. Expansion Bridge

11. New Productsand Services Operations Management ProcessImprovements FinancialManagement ResourceManagement Business Initiatives

12. Customer Support Management Tactical Planning Quality Assurance New Productsand Services Operations Management Strategic Planning ProcessImprovements FinancialManagement ResourceManagement Enabler Processes

13. PROJECT MANAGEMENT PROGRAM MANAGEMENT Customer Support Management Tactical Planning Quality Assurance New Productsand Services Operations Management Strategic Planning ProcessImprovements FinancialManagement ResourceManagement Project Management Processes

14. Project Management Standard Processes

15. The Phases • Initiating • Requirements Planning • Designing and Executing • Closing

16. Integration Management Scope Management Time Management Cost Management Quality Management Human Resource Management Communications Management Risk Management Procurement Management The Processes

17. Scope Management • Project Scope • Work Breakdown Structure • Scope Change Control

18. Time Management • Activity Definition • Activity Sequencing • Activity Duration Estimating • Schedule Development • Schedule Control

19. Time Management Tools and Techniques • Project Management Schedulers • Network Precedence Diagramming Method • SME Estimating • Analogous Estimating • Simulation Estimating • Critical Path Method • Change Control System

20. Cost Management • Sum of all Direct and Indirect Project Costs • Human, Equipment and Material Resources

21. Quality Management • Project Quality • Quality Deliverables

22. Quality Process • Quality Planning • Quality Assurance • Quality Control

23. Human Resource Management • Organization • Staffing • Team Development

24. Communication Management • Purpose • Methods of communicating • Security of communication • Repository

25. Risk Management • Responsibility • Identification & Quantification • Prioritization • Reserve allocation

26. Procurement Management • Requirements • Solicitation • Supplier selection • Contract administration • Contract close-out

27. Issues and Action Items • Issue/action item process • Responsibilities • Distribution • Issues management system

28. Miscellaneous Documentation • Charts • Reports • Checklists • Matrices

29. BellSouth Project ManagementStandard Processes

30. Management Role • Project Meetings • Process Outputs • Periodic Status

31. BellSouth Project ManagementStandard Processes