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I MAC, You MAC, We All MAC - How? HDI Tampa Bay Chapter Meeting September 13, 2007

I MAC, You MAC, We All MAC - How? HDI Tampa Bay Chapter Meeting September 13, 2007. People. Performance. Excellence. MAC - How? Agenda. Definition of MAC MAC Form Development History Where We Went IT&T Resource Center Move / Add / Change (MAC) Process Form Future Considerations

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I MAC, You MAC, We All MAC - How? HDI Tampa Bay Chapter Meeting September 13, 2007

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  1. I MAC, You MAC, We All MAC - How?HDI Tampa Bay Chapter MeetingSeptember 13, 2007 People. Performance. Excellence.

  2. MAC - How?Agenda • Definition of MAC • MAC Form Development History • Where We Went • IT&T Resource Center • Move / Add / Change (MAC) Process Form • Future Considerations • Questions, Answers, Comments & Discussion

  3. Definition of MAC • Defined as Move / Add / Change (MAC) and Remove • Software • Hardware • User Permissions

  4. MAC Form Development History • Always had a MAC process • IT&T Resource Center (RC) • Web Site for Customer Self Ticket Submission • Implemented in 8/2005 • Other Help Desk has paper MAC process • Customer Business Unit wanted similar process • Leverage IT&T RC for MAC

  5. Where We Went • Reviewed Administrative Documents • Took Actions Steps and Tied to IT&T RC Forms • Wrote a Help Document with Links • Worked with Developers on Vision for Form • Conducted Customer Focus Groups • Developed Link and Wizard MAC – 10/06 • Linked MAC to HR Hiring and Termination Documents

  6. IT&T Resource Center (top)

  7. IT&T Resource Center (bottom)

  8. Move / Add / Change (MAC) Process

  9. Move / Add / Change (MAC) Process

  10. Future Considerations • New IT SM Tool – Proof of Concept • Service Catalog with Shopping Cart • Upgrading Current IT SM Tool • Automation of Transfer Process • Continual Process Changes

  11. Speaker Contact Information • Barbara P. Moore • Supervisor Technology Service Desk 299 First Ave N, PEF 103 St. Petersburg, FL 33701 (727) 820-5708 • Barbara.Moore@pgnmail.com

  12. Questions, Answers, Comments &Discussion

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