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Performance Management Skills Training

University of London appraiser's skills training session covering objective setting, giving feedback, coaching, mid-year and end-of-year appraisals, performance planning, and development goals.

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Performance Management Skills Training

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Presentation Transcript

  1. University of London Appraiser’s skills training

  2. The session overview: objective setting giving feedback coaching

  3. Mid-year performance appraisal; end-of-year performance appraisal Agree performance objectives and development goals 3 Reviewing performance 1 Planning performance Performance management cycle 2 Supporting performance 1:1s; coaching and feedback Performance management cycle

  4. Planning performance Performance development: performance objectives development goals S M A R T

  5. Performance objectives Hard goals competencies - operating tasks - operating tasks

  6. Feedback • Specific • Clear • Behaviour focused • Descriptive • Timely • Regular

  7. Receiving feedback • Common reactions: • denial • change of focus • generalization (negative or positive) - Positive wiring versus negative wiring

  8. Models of giving feedback • FEED • BIR • Context – behaviour – impact – next steps

  9. Coaching • Goal • Reality • Options • Wrap-up

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