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Anne Sapp Executive Deputy Commissioner

Anne Sapp Executive Deputy Commissioner. About DHS Mission. The mission of the Texas Department of Human Services is to provide financial, health, and human services that promote the greatest possible independence and personal responsibility for all clients. About DHS Mission.

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Anne Sapp Executive Deputy Commissioner

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  1. Anne Sapp Executive Deputy Commissioner

  2. About DHSMission The mission of the Texas Department of Human Services is to provide financial, health, and human services that promote the greatest possible independence and personal responsibility for all clients.

  3. About DHSMission Key responsibilities to the citizens of Texas: • Fostering individual choice and independence • Sustaining families and individuals • Stewardship of public funds

  4. Elderly personsand persons with disabilities, About DHSServices • refugees, and victims of family violence. low-income parents and children,

  5. About DHSServices – Eligibility • Food Stamps • TANF • Medicaid

  6. About DHSServices – Regulatory Regulation of providers of long-term care services

  7. About DHSServices – Contracts & Quality • Monitoring • Reimbursement • Quality Assurance

  8. About DHS Workforce • 14,804 employees • Representative of entire state of Texas • Over 400 offices • Staff in all 11 Health & Human service regions • Representation in every Texas county

  9. Survey of Organizational Excellence: The DHS Experience

  10. DHS ExperienceSurvey History DHS has participated in the Survey of Organizational Excellence since it was first conducted in 1980

  11. DHS Experience Key Goal Areas: • Improve Participation • Improve Response to Results

  12. DHS ExperienceGoal 1: Increase Participation Past SOE Participation Rates

  13. DHS ExperienceGoal 1: Increase Participation Action—Invite 100% of staff to participate in the survey. • Adds value to information collected • Sends message to staff that every voice/opinion counts

  14. DHS ExperienceGoal 1: Increase Participation Improved SOE Participation Rates

  15. DHS ExperienceGoal 1: Increase Participation Action—Administer survey online to staff.

  16. DHS ExperienceGoal 1: Increase Participation Action— Increase agency promotional efforts

  17. Survey Flyer

  18. Video Message

  19. DHS ExperienceGoal 2: Increase Response to Results Action—Communicate results to all staff • Online newsletter articles • Email notice with links to survey results

  20. DHS ExperienceGoal 2: Increase Response to Results Action—Analyze results • Agency wide effort • Regional & program specific representation on workgroup • Recommendations shared with executives

  21. DHS Experience2002 Survey Construct Consistency Trends • Over Time • Across Agency • Benchmarks

  22. DHS ExperienceGoal 2: Increase Response to Results Action—Develop action plans • All functional areas of agency • Regular follow-up • Customizable

  23. Next Steps Establish ongoing management action to respond to DHS employees through: • Continued Tracking • Web Page • Future survey promotion • Tie-in to other management activities

  24. DHS Guiding Principles • Accountability • Best Business Decision • Candor & Honesty • Client Focus • Continuous Improvement • Proactive • Respect

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