Integration between RescueNet Dispatch-Billing and ePCR

1. Integration between RescueNet Dispatch-Billing and ePCRPresented by: Christopher P. Lavoie Integration Consultant

2. Integration between RescueNet Dispatch-Billing and ePCR • The RescueNet Suite has several integration points between these three products. • The data flow is bi-directional in several areas • We will cover the data flow in this presentation along with available configuration options • We will also cover some best practices in regards to the Integration.

3. Data Flow Between Dispatch and ePCR

4. Data Points Shared between Dispatch andePCR • Run Number • Company • Call Source • Call Type • Nature of Call(Dispatch Complaint) • Response Priority • Transport Priority • Pick Up address fields • Times

5. Integration between RescueNet Dispatch-Billing and ePCR • Call Times • Destination Address Fields • Mileages • P/U and Drop off Zones • Patient Demographics • Doctor Information

6. Data Uploaded from ePCR to Dispatch • ePCR has the ability to Cancel calls in Dispatch based on Outcomes • Odometer Settings are imported based on Import options chosen • Primary and Secondary Impressions will import into the complaints field in Tab 2. • Patient Info will upload from ePCR but will need to be confirmed in most cases.

7. Shared Administration Fields • Companies • Natures • Call Types • Priorities • Crew Members (Can be filtered in Company Crew Members based on Company) • Vehicles • Call Sources • Complaints (Can be filtered)

8. Shared Administration Fields • Doctors • Employers • Facilities (Can be filtered based on Company) • Cancel Reasons • Late Reasons (Dispatch Delay Field) • Zones(if Applicable) • Payors(Can be filtered by Company)

9. Import Options for ePCR to CAD

10. Import Options for ePCR to CAD • You can Import the odometer readings or the Loaded Mileage • Enroute • At Scene • At Destination • You can tell the system to overwrite the total mileage in Tab 3 of CAD with the following setting

11. Import Options for ePCR to CAD

12. Importing Patient Data • There are 3 options to import patient data and trigger a customer confirmation.

13. Importing Patient Data • Option 1 is always on. This will trigger a patient confirmation when an existing customer record is present and there is conflicting information • Option 2 and 3 provides additional safeguards to ensure accurate info • Why are these Important if using just RescueNet Dispatch?

14. Merging PCR’s in Tablet PCR • Necessary to save a manual PCR back to System • Crews should always merge an open manual PCR with a dispatch PCR • The merge process will only populate fields that are NULL(Blank) • Merging when using Read-Only Fields

15. Read-Only Fields • Times • Run Number • Benefits of Using Read-Only

16. Mixed Mode Systems • 5.2 introduced the ability to use one dispatch system or a mix of dispatch and non dispatch systems in one ePCR system. • Configured in ZDMC on the ePCR services server • Can be set by Company

17. Mixed Mode Systems

18. Mixed Mode Systems

19. Using Crew Matching Algorithms • There are 5 algorithms that can be used • 2 Crew Members, Vehicle, and Company • 1 Crew Member, Vehicle, and Company • 2 Crew Member and Vehicle • 1 Crew Member and Vehicle • Company and Vehicle • Use of Update PCR Crew Info TabletPCR/WebPCR when Mismatch occurs • Used when a matching algorithm is used other than 2 crew member, vehicle, and company to ensure the current crew info is applied to every PCR.

20. Using Crew Matching Algorithms

21. Best Practices • Tracking PCR’s • Real-time • Can use RightCAD.INI setting to show incomplete PCR’s upon vehicle deactivation

22. Best Practices

23. Best Practices • Using RescueNet Reporting

24. Best Practices • Confirming Patient Data in Modify Customer • Why should you do this? • Planning Changes in RescueNet Administration • Using Copy/Cancel vs. Unassign/Reassign in CAD

25. Integration between RescueNet ePCR and Billing • ePCR will populate the billing Record with call information and Patient demographic information

26. Data Uploaded from ePCR • Status based on Outcome • Cancellation Reason • Dispatch Priority(based on Response Priority) (Tab1) • Transport Priority (Tab1) • Call Type (Tab1) • Nature of Call (Dispatch Complaint) (Tab1) • Call Source (Tab1) • Pick Up Location (Tab1) • Drop off Location (Tab1)

27. Data Uploaded from ePCR • Doctor Information • Personnel (Modify Customer) • Referring(Tab 2) • Receiving(Tab 2) • Odometers/Mileage • Enroute(Edit Time Stamps) • At Scene(Edit Time Stamps) • At Destination(Edit Time Stamps) • Loaded Mileage(Tab 3)

28. Data Uploaded from ePCR • Complaints(Primary and Secondary Impressions) (Tab2) • Call Times (Edit Time Stamps) • Crew Info (Edit Time Stamps) • Patient Demographics (Modify Customer) • HCFA Box 12 and 13 Signature (Modify Customer CMS Section) • NPP Info (Modify Customer) • Accident Check Box (Tab 2) • Charges (Tab 3)

29. Importing Charges • Charges can be Imported from ePCR • Must be Configured in RescueNet Administration • Use Caution in setting these up if using Default Charges

30. Importing Charges • Six Options for Charges • Intervention Charges • Used to base a charge on a procedure on the PCR • Level of Care Charges • Base Charge on Level of Care provided • Outcome Charge • Base Charge on the outcome selected in the PCR • Priority Charge • Base Charge on the Transport Priority in ePCR • Qualifier Charge • Base Charge on a Procedure question on the PCR

31. Importing Charges • Qualifier Pick List Charges • Import a Charge based of an item selected in the PCR for a procedure • Can assign an individual charge from Billing or you can create Charge Categories with multiple charges from Billing.

32. Setting Import Options • General Section • Primary and Secondary Impressions • This will Import into the Complaints field Billing will allow 5 Impressions. • Mileages • Odometers • Loaded Mileage • Updating Total Trip Mileage • Use Local Customer Default Signature Setting

33. Setting Import Options

34. Import Options • Configuring Customer Confirmation Settings

35. Setting Import Options • TabletPCR Section • Charges • Can configure based on Outcome will only import charges configured in The Field Data Administration Charges Section • Signature Section • NPP Information • Based on Signature set as the HIPPA Signature • HCFA Box 12 and 13 • Imports the signature designated as the HCFA Signature

36. Setting Import Options • Accident Info • Checks Accident Button based on set Causes of Injury • Checks Workman's Comp button based on set Causes of Injury

37. Confirming Patient Data

38. Confirming Patient Data

39. Confirming Patient Data

40. Setting up Billing Workflows

41. Best Practices • Planning Changes in RescueNet Administration • Tracking Outstanding PCR’s • Combination of List of CAD runs and RescueNet Reporting • Confirming Patient Data • Establishing Complete Call Rules to Capture information needed for accurate Billing