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12th ITS World Congress San Francisco, USA November 9, 2005

This presentation discusses the challenges in human service transportation, federal initiatives, and ITS solutions to improve mobility services. Topics include findings on poor quality, high costs, and underutilized capacity in transportation services. Key initiatives like United We Ride and Mobility Services for All Americans are highlighted, with a focus on ITS technology deployment for enhanced coordination and accessibility.

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12th ITS World Congress San Francisco, USA November 9, 2005

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  1. Mobility Services for All Americans:Unmet Mobility Needs and ITS SolutionsGwo-Wei Torng, Mitretek SystemsYehuda Gross, USDOTBrian Cronin, USDOT 12th ITS World CongressSan Francisco, USANovember 9, 2005

  2. Presentation Outline • Human service transportation challenges • Federal initiatives • ITS Solutions • Findings

  3. Challenges

  4. The Results • Poor quality of transportation service • Confusing customers and providers • High cost and underutilized capacity

  5. Two USDOT-led Initiatives • United We Ride (UWR) • Mobility Services for All Americans (MSAA)

  6. United We Ride • 11 federal departmental partners • Five interim areas of focus

  7. Mobility Services for All Americans • Goal – better service with less $$$ • Vision – single point of access for all • ITS focused

  8. Before After ITS Role • ITS is an enabler to facilitate coordination and enhance accessibility

  9. From Technology Perspective Technology deployment sequencing

  10. What Have We Done Finding the pieces

  11. Unexpected real-time travel (mobility) needs Affecting all TD population Barriers facing providers/brokers Manual scheduling, dispatching & routing Inability to track/manage fleet in real time Barriers facing customers 24 – 48 hr advanced reservations required Inefficient operations Unmet mobility needs Example ITS enhanced operationsAVL/MDTAutomated scheduling and dispatching Advanced communication systems ITS enhanced customer service Real-time reservations (Internet/IVR) Automated call-back (confirmation)

  12. Findings • Most applicable ITS technologies • Proven with wide deployment • More fixed-route applications • Largely fleet management focused • More stakeholder outreach and technical assistance needed • ITS Architecture and related standards • Key non-ITS factors

  13. Field Evidence • Logical phasing of ITS deployment for greater benefits • Characteristics of users and operations impact technology effectiveness • Training and technical assistance • Initiative has catalyzed private industry activities

  14. Based on these Findings…… • Adopt two-phase approach • Model system design • Model system deployment • System design includes: • Establish public-private partnership • Make necessary institutional arrangements • Complete local coordinated transportation model designs

  15. Thank You Questions and Discussions www.its.dot.gov/msaa www.unitedweride.gov Yehuda Gross ITS Transit Program Manager ITS Joint Program Office USDOT 202-366-1988 Yehuda.gross@fhwa.dot.gov Gwo-Wei Torng Lead Engineer ITS Division Mitretek Systems 202-488-5714 Gwo-wei.torng@mitretek.org

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