Shifting Expectations and a Culture of Engagement

1. Shifting Expectations and a Culture of Engagement

2. A beginning thought… Abundance. “Nonprofits have access to all the resources they will ever need because of their profound circles of influence. The key is transforming the organization to a culture of meaningful volunteer engagement in order to access those abundant resources.” - Jill Friedman Fixler

3. Now, let’s play!

4. The “New Breed” of Volunteer • Very busy, has many obligations and often volunteers for multiple organizations • Wants flexibility • Expects to be empowered • Is tech savvy • Doesn’t want to simply make a contribution; wants to make a difference • Doesn’t want to be micromanaged

5. The Participatory Revolution

6. So, what can we do about it?

7. Engagement Management

10. Management to Engagement Recruitment Cultivationandnetworking Placement Negotiationandagreement Supervision Support PerformanceReview Performancemeasurement Recognition Authenticacknowledgement Retention Sustainability

11. From Us & Them to We

12. Assessment of Organizational Volunteer Engagement

13. Strengths and Surprises

14. Changes • What will you need to change to move further toward a culture of engagement? • What is one SMALL change you can EASILY make to tweak your program to better fit the needs of the “New Breed” of volunteer? • What is one BIG change that you’ll need to WORK TOWARD to better engage the “New Breed?”

15. Moving toward a Culture of Volunteer Engagement • Don’t go it alone! • Start small. • Build on your successes. • Remember the abundance! • Go to Burgen’s session “Planning for Successful Changes”

16. Allison Runchey Volunteer Outreach Coordinator Minnesota Literacy Council 651-251-9110 arunchey@mnliteracy.org