Welcome to this helper. Click on the image of your phone for a guide to popular functions.

1. Welcome to this helper. Click on the image of your phone for a guide to popular functions. Click on the logo to return to this first page. Click on to show handset buttons. Mitel 5224 Mitel 5212

2. make a call Your Mitel 5212 transfer a call put a call on hold forwarding calls phonebook voice mail Use this helper to guide you through the key features of your phone. Navigate with the purple buttons on the right and use the show me button to identify keys. other features contact details Show me

3. to make a call Pick up the handset & dial the number. (prefix with 9 for an outside line). or Leave the handset on hook & dial the number Note: You will now be using handsfree, to take the call off handsfree pick up the handset. transfer a call put a call on hold forwarding calls Show me phonebook voice mail other features contact details Mitel 5212

4. make a call You can transfer a call without waiting for an answer, or wait until the phone is answered, announce the call & then transfer. To transfer without announcing - press the [Trans/Conf] button, dial the extension number & replace the handset to complete the transfer. To transfer & announce - press the [Trans/Conf] button, dial the extension number & wait for an answer, announce the call & then replace the handset. If no answer or can’t take the call, press the [Cancel] button to return to the call. Note: If you are using a headset press the [Release] key to complete the transfer. to transfer a call put a call on hold forwarding calls phonebook voice mail other features Show me contact details Mitel 5212

5. make a call Press the red [Hold] button. To take a call off hold press the flashing Prime Line key. Only one call can be active at a time. The Prime key is lit when there is a call on hold. transfer a call to put a call on hold Show me forwarding calls phonebook voice mail other features contact details Mitel 5212

6. make a call Call Forwarding redirects all incoming call to another number or voicemail. Press the Blue [Superkey] & press # until you see “Call Forwarding” in the display, press * for yes. Select the type of call forward you wish to use e.g. Always, B-Int, B-Ext, NA-Int, NA-Ext Press * to review and * to program. You can now enter the call forward number (for voicemail enter 35100). Press the down arrow key to save. To activate the call forward, use a pre-programmed key or, after saving the call forward, press * to change and # to turn on. transfer a call put a call on hold to forward a call phonebook voice mail Show me other features contact details Mitel 5212

7. make a call To find a phone number press the Blue [Superkey] & * for Phonebook. Enter the first 2 or 3 characters of the persons name. If you need to move the cursor left or right use the * key (left) & # key (right) Press 0 to lookup, use * to call and # to retry transfer a call put a call on hold forwarding calls Show me to use phonebook voice mail other features contact details Mitel 5212

8. The first time you access your voice mail you will have to complete a tutorial. • To access Voice Mail press dial 35100. Enter your default pass code, this is: 1234 • The tutorial will ask you to: - • Change your password (to a 4 digit number) • Record a mailbox name eg: Chris Jones • Record a greeting • You will not be able to listen to any messages until you have completed the tutorial. to listen to messages make a call transfer a call put a call on hold forwarding calls phonebook to use voice mail Show me other features contact details Mitel 5212

9. An orange flashing light on your handset & ‘Messages’ in the display indicate that you have a voicemail message. To listen to your messages: - Press the lit [Message Waiting] button then press # to call voice mail. Put in your password & follow the instructions. Press 7 to listen to a new message. When listening to a message you can: - Press 5 to save, 3 to delete, * to rewind & # to fast forward. previous… make a call transfer a call put a call on hold forwarding calls phonebook to use voice mail Show me other features contact details Mitel 5212

10. make a call To conference a call, during a call, press the [Trans/Conf] button. Dial the number of the person you wish to conference with, when they answer press the [Trans/Conf] button again. transfer a call put a call on hold forwarding calls To view call records, press the Call History key & select Missed, Made or Answered Calls. Use the buttons to view. To call a number use the * button to select. phonebook voice mail other features next… Show me contact details Mitel 5212

11. To adjust ringer volume (when your phone is ringing) press the volume buttons. To adjust call volume, lift the handset & press the volume buttons. previous… make a call To adjust the LCD contrast use the volume buttons whilst the phone is idle. transfer a call put a call on hold forwarding calls phonebook Show me voice mail other features contact details Mitel 5212

12. back make a call Volume buttons Speaker button Mute button transfer a call Blue Superkey Cancel button put a call on hold Redial button forwarding calls Message waiting button phonebook Trans/Conf button voice mail Hold button other features Programmable keys Prime key contact details Mitel 5212

13. make a call Your Mitel 5224 transfer a call put a call on hold forwarding calls phonebook voice mail Use this helper to guide you through the key features of your phone. Navigate with the purple buttons on the right and use the show me button to identify keys. other features contact details Show me

14. to make a call Pick up the handset & dial the number. (prefix with 9 for an outside line). or Leave the handset on hook & dial the number Note: You will now be using handsfree, to take the call off handsfree pick up the handset. transfer a call put a call on hold forwarding calls Show me phonebook voice mail other features contact details Mitel 5224

15. make a call You can transfer a call without waiting for an answer, or wait until the phone is answered, announce the call & then transfer. To transfer without announcing - press the [Trans/Conf] button, dial the extension number & replace the handset to complete the transfer. To transfer & announce - press the [Trans/Conf] button, dial the extension number & wait for an answer, announce the call & then replace the handset. If no answer or can’t take the call, press the [Cancel] button to return to the call. Note: If you are using a headset press the [Release] key to complete the transfer. to transfer a call put a call on hold forwarding calls phonebook voice mail other features Show me contact details Mitel 5224

16. make a call Press the red [Hold] button. To take a call off hold press the flashing Prime Line key. Only one call can be active at a time. The Prime key is lit when there is a call on hold. transfer a call to put a call on hold Show me forwarding calls phonebook voice mail other features contact details Mitel 5224

17. make a call Call Forwarding redirects incoming call to another number or voicemail. Press the Blue [Superkey] . Press the Yes softkey until you see “Call Forwarding” in the display, press the Yes softkey again. Select the type of call forward you wish to use e.g. Always, B-Int, B-Ext, NA-Int, NA-Ext. Press Yes to Review and Yes to Program. Enter the call forward number (for voicemail enter 35100) press the Save soft key. To activate the Call Forward, use a pre-programmed key or when the Call Forward is saved press the Change softkey and use the Turn On softkey. transfer a call put a call on hold to forward a call phonebook voice mail other features Show me contact details Mitel 5224

18. make a call To find a phone number press the Phonebook soft key. Enter the first 2 or 3 characters of the persons name. Press the Lookup soft key, you can then use the call, Next or Retry soft keys. transfer a call put a call on hold forwarding calls Show me to use phonebook voice mail other features contact details Mitel 5224

19. The first time you access your voice mail you will have to complete a tutorial. • To access Voice Mail press dial 35100. Enter your default pass code, this is: 1234 • The tutorial will ask you to: - • Change your password (to a 4 digit number) • Record a mailbox name eg: Chris Jones • Record a greeting • You will not be able to listen to any messages until you have completed the tutorial. to listen to messages make a call transfer a call put a call on hold forwarding calls phonebook to use voice mail Show me other features contact details Mitel 5224

20. An orange flashing light on your handset & ‘Messages’ in the display indicate that you have a voicemail message. To listen to your messages: - Press the lit [Message Waiting] button then press # to call voice mail. Put in your password & follow the instructions. Press 7 to listen to a new message. When listening to a message you can: - Press 5 to save, 3 to delete, * to rewind & # to fast forward. previous… make a call transfer a call put a call on hold forwarding calls phonebook to use voice mail Show me other features contact details Mitel 5224

21. make a call To conference a call, during a call, press the [Trans/Conf] button. Dial the number of the person you wish to conference with, when they answer press the [Trans/Conf] button again. transfer a call put a call on hold forwarding calls To view call records, press the Call History key & select Missed, Made or Answered Calls. Use the buttons to view. To call a number use the soft keys to select. phonebook voice mail other features next… Show me contact details Mitel 5224

22. To adjust ringer volume (when your phone is ringing) press the volume buttons. To adjust call volume, lift the handset & press the volume buttons. previous… make a call To adjust the LCD contrast use the volume buttons whilst the phone is idle. transfer a call put a call on hold forwarding calls phonebook Show me voice mail other features contact details Mitel 5224

23. back make a call Volume buttons Speaker button Mute button transfer a call Blue Superkey Cancel button put a call on hold Redial button forwarding calls Message waiting button phonebook Trans/Conf button voice mail Hold button other features Soft keys Programmable keys Prime key contact details Mitel 5224

24. make a call All telephone & network issues, queries & new requests are to be reported to the Derbyshire County Council Help Desk via: - Dial: 7777 or VOIP: 37777 transfer a call put a call on hold forwarding calls phonebook voice mail other features contact details Mitel 5212

25. make a call All telephone & network issues, queries & new requests are to be reported to the Derbyshire County Council Help Desk via: - Dial: 7777 or VOIP: 37777 transfer a call put a call on hold forwarding calls phonebook voice mail other features contact details Mitel 5224