1 / 12

How to Fill Out a Work Order

How to Fill Out a Work Order. The Work Order is a CRITICAL tool. Be sure to print clearly so anyone can read your writing Fill Out as much information as you can Vehicle Identification Number (VIN) Date and vehicle mileage are important for any future warranty claims. 93. Honda. Accord.

channer
Download Presentation

How to Fill Out a Work Order

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. How to Fill Out a Work Order

  2. The Work Order is a CRITICAL tool • Be sure to print clearly so anyone can read your writing • Fill Out as much information as you can • Vehicle Identification Number (VIN) Date and vehicle mileage are important for any future warranty claims

  3. 93 Honda Accord 4 dr Sedan AB 723 Owner of Car 1234 anywhere drive 3/25/01 Albany OR 97321 9176-4602 O 2.2L J123SX45LM1234567 123,456 X Your Name X X

  4. Details are important • Different businesses use different forms • If you are not sure what to include ASK • Filling in too much information is never a problem.

  5. Concern: • Why is the customer bringing in this vehicle? • Question the customer until you are sure you know why the car is in the shop. • Then clearly write this as the concern. • In this example the customer asks to get the battery recharged. After talking you find they really want it fixed so the battery doesn’t keep going dead.

  6. Honda Accord 4 dr Sedan AB 723 Owner of Car 1234 anywhere drive 3/25/01 Albany OR 97321 917-4602 O 2.2L J123SX45LM123456 123,456 x x Your Name x Concern: find the reason battery goes dead

  7. Cause: • After diagnoses you should know why the problem exists. • This should be clearly indicated on the work order

  8. Honda Accord 4 dr Sedan AB 723 Owner of Car 1234 anywhere drive 3/25/01 Albany OR 97321 917-4602 O 2.2L J123SX45LM123456 123,456 x x Your Name x Concern: find the reason battery goes dead Cause: worn out alternator

  9. Correction: • Detail the repairs that you performed • Be sure to itemize by listing each labor operation separately

  10. Honda Accord 4 dr Sedan AB 723 Owner of Car 1234 anywhere drive 3/25/01 Albany OR 97321 917-4602 O 2.2L J123SX45LM123456 123,456 x x Your Name x Concern: find the reason battery goes dead Cause: worn out alternator Correction: Replace Alternator .6 $36.00 Install new drive belt .3 $18.00 $54.00

  11. Be precise when listing parts • List part numbers and parts store invoice numbers. • This is important for book keeping, parts returns and warranties, core charges, etc.

  12. 93 Honda Accord 4 dr Sedan AB 723 3/25/01 Albany OR 97321 2.2L J123SX45LM1234567 123,456 X Your Name Concern: find the reason battery goes dead Cause: worn out alternator Correction: Replace Alternator .6 $36.00 Install new drive belt .3 $18.00 Owner of Car 1234 anywhere drive Invoice # A123987 9176-4602 1 BW23476 Alternator $123.57 O 1 DB37736 drive belt $26.43 X X $150.00 $54.00 $150.00 $ 204.00

More Related