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Supportability and operations of BizTalk

Supportability and operations of BizTalk. Being and staying healthy. Steef-Jan Wiggers. Principal Consultant, Motion10 MVP BizTalk Server Microsoft Integration MVP Working on different integration project in the Netherlands

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Supportability and operations of BizTalk

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  1. Supportability and operations of BizTalk Being and staying healthy

  2. Steef-Jan Wiggers Principal Consultant, Motion10 MVP BizTalk Server Microsoft Integration MVP • Working on different integration project in the Netherlands • Writer of numerous articles for Dutch IT Magazine like.NET Magazine, Software Release Magazine, SDN, and BizTalk Hotrod • Blog “Azure Thoughts, EAI Challenges”, “BizTalkAdminsblogging.com” • BizTalk Forums Moderator • TechNet Wiki Ninja • Author BizTalk Server 2010 Cookbook (April 2012) • Technical Reviewer PACKT Publishing • BizTalk Server 2010 Patterns • Microsoft BizTalk Server 2010 (MCTS)

  3. Agenda • Introduction • Operational Perspective • Application Perspective

  4. Takeaways • Holistic view on support • Operation and development aspect of support • Collaboration with Administrators is key

  5. How do keep BizTalk Healthy ?

  6. How do keep BizTalk Healthy ?

  7. Operational Perspective

  8. Requirements • BizTalk Workloads • Non-functional (high availability, scalability, and so on) • Licensing (software) • Hardware • Virtualization • Development, Test, Acceptance, and Production (DTAP) environment • Tracking/Tracing • Exception Management • Hosting • Security • Support (operation, monitoring, troubleshooting)

  9. Design • Analyseand processing of requirements • Design conderations/choices on: • Scalability, availability and other non-functionals • Seperation of databases • Multiple messageboxes • UAT and Production • Security (Accounts/groups AD, Perimeter)

  10. Planning • Hardware • Software • Resourcing • Project plan (lead times, budget, ectera)

  11. Deploy • Installation • According design • Installation documentation Microsoft • Document installation • Configuration • According design • MSDN Library/Documentation • Document configuration

  12. Validate • Determine system boundaries • Validate deployment with design • Use available tooling: • BizTalk Best Practice Analyzer (BPA) • MessageBox Viewer (MBV) • BizTalk Benchmark Wizard (BBW) • Performance Analysis for Logs (PAL) • DTCPing/Tester

  13. BizTalk Best Practice Analyzer • Current version1.2 • Collects data from BizTalk deployment and compares with Best practices from Microsoft BizTalk Product Group and BizTalk Support

  14. MessageBox Viewer • Built by Jean-Pierre Auconie (Microsoft) • Current version: 12 • Collects data from your BizTalk deployment and identifies (possible) issues

  15. BizTalk BenchMark Wizard • Current version 1.1 • Built by Michael Hakanson and Ewan Fairweather

  16. Performance Analysis for Logs • Built by Clint Huffman (PFE Microsoft) • Current version: 2.2.1

  17. Operation • Support Model • Supportability Matrix • Skill Matrix • Health Model

  18. Operation - Support model

  19. Operation - Supportability Matrix

  20. Operation - Skill Matrix

  21. Operation – Health Model • Meet SLA • Backup/Recovery (Availability) • Monitoring • Knowledge (Skills, Training) • Troubleshooting • BizTalk Jobs • Guidelines

  22. Operation - Monitoring • Microsoft offers System Center Operation Manager (SCOM) • Management packs • Alternatives or add-ons: • BizTalk360 • Integration Platform Monitor • Minotaur • Frends Helium • Codit Integration Dashboard • Moesion • BizTalk Processing Monitor • AIMS Innovation

  23. Operation - Troubleshooting • Identify the issue • Resolve the issue • Troubleshooting tools: • WireShark • MessageBoxViewer • Terminate tool • Fiddler • BizTalk Administration Console

  24. Operation - BizTalk Guidelines “A BizTalk guideline will give you the benefits of having the availability to improve stability, optimize the work flow for BizTalk and keep a track of information regarding your environment, and the way these things work at your company.” • Do you have a local development office, or do you order them off-site? • What demands can you set? • What are your current requirements? • How are you working at your company • Are you currently using PowerShell to implement new integrations, or are you doing it manually? • What kind of environments do you have?, (Development, QA, Deployment Server, Production etc.)

  25. Application Perspective BizTalk Environment Operate Deploy BizTalk Application Test Analyze Develop Design

  26. Analyze • Requirements for your solution • Workload • Size/Frequency messages • Process • Security • Customizations (Pipelines, Functiods, XSLT) • Monitoring • Impact Analysis for change • Amount of work • Design changes • Extension(s)

  27. Design • Architectural Considerations • Loose coupling • Schema visibility • Service-enablement • Patterns • Exception Management • Logging • Tracking/Tracing

  28. Develop • Development Guidelines: • Naming Convention • Patterns • Best Practices • Project Structure • Exception Management • Custom • Enterprise Library • Logging • Custom • Log4Net/ETW • Tracking/Tracing

  29. Test • Testplan • Scripts • Visual Studio • Test • Unit Testing (WhiteBox) • Integration Tests (Blackbox) • Performance/Stress • Reports

  30. Deploy • Transition to support: • Provide release notes • Test report • Functional documentation • Deployment scripts (MSI, Deployment Framework) • Code Review • Plan deployment • Schedule • Maintenance Window

  31. Operate • Monitor application (SCOM, BizTalk360) • BAM Portal • ESB Portal (Exception Management) • Issue Management Software

  32. Wrap up • Supportability has an operational- and application perspective • BizTalk administrator is an essential stakeholder • Support is about people, process and tooling • Think about BizTalk support and operations from the very beginning

  33. Be health!

  34. Resources • Microsoft BizTalk Server 2010 Operations Guide • BizTalk Administrator: Guidelines • BizTalk Administrators Guide • Operational Readiness Checklists • Code Review Checklist • Microsoft BizTalk Server 2010 Performance Optimization Guide • BizTalk Administrator Blog • BizTalkAdminsBlogging.com • BizTalk Server 2010 Administrator Training Kit • BizTalk Server 2010 Documentation

  35. Contact :Steef.Jan.Wiggers@motion10.com :http://soa-thoughts.blogspot.com/ :http://www.linkedin.com/in/steefjan :http://twitter.com/SteefJan :http://www.facebook.com/steefjan.wiggers

  36. Q & A

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