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Appendix B—Phnom Penh Detailed Comparisons. Motorpool Details Motorpool—Activities Motorpool Vehicles Motorpool Infrastructure Motorpool Service Characteristics Motorpool Results – Phnom Penh Comments about Motorpool – Phnom Penh State/ICASS Comments about Motorpool – Phnom Penh USAID
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Motorpool Details Motorpool—Activities Motorpool Vehicles Motorpool Infrastructure Motorpool Service Characteristics Motorpool Results – Phnom Penh Comments about Motorpool – Phnom Penh State/ICASS Comments about Motorpool – Phnom Penh USAID Motorpool Cost Comparison Statistics Motorpool Costs Comparisons Property Management Details Property Management—Warehousing General Property Management—Warehousing Personnel Property Management—Inventories Property Management—Inventory Control Property Management Results – Phnom Penh Comments about Property Management – Phnom Penh State/ICASS Comments about Property Management – Phnom Penh USAID Property Management Costs Comparison Statistics Property Management Costs Comparisons Appendix B – Contents
Residential Maintenance Details Residential Maintenance—Personnel Residential Maintenance—Description Residential Maintenance—Service Levels Residential Maintenance Results – Phnom Penh Comments about Residential Maintenance – Phnom Penh State/ICASS Comments about Residential Maintenance – Phnom Penh USAID Residential Maintenance Costs Comparison Statistics Residential Maintenance Costs Comparisons Leasing Details Leasing Leasing Results – Phnom Penh Comments about Leasing – Phnom Penh State/ICASS Comments about Leasing – Phnom Penh USAID Leasing Costs Comparison Statistics Leasing Costs Comparisons Appendix B – Contents (Cont’d)
0% 0% 0% 33% 67% 0% 0% 0% 0% 100% 0% 0% 0% 33% 67% 0% 0% 0% 17% 83% 0% 0% 0% 33% 67% 0% 0% 0% 0% 100% 0% 0% 8% 25% 67% 0% 0% 0% 0% 100% 0% 9% 27% 36% 27% 0% 0% 33% 50% 17% 8% 0% 33% 25% 33% 0% 0% 0% 17% 83% 0% 0% 8% 25% 67% 0% 0% 0% 0% 100% 0% 20% 40% 60% 80% 100% 0% 20% 40% 60% 80% 100% Strongly Disagree Disagree Neutral Agree Strongly Agree Motorpool Results – Phnom Penh State/ICASS (n=16) USAID (n=7) Mean Mean 1a. Vehicles are well maintained and clean. 5.00 4.67 1b. Motorpool services are provided on time. 4.83 4.67 1c. Drivers are familiar with the local traffic patterns, laws and customs and deliver you to your destination safely and on time. 5.00 4.67 1d. Motorpool (drivers) staff are well trained and courteous. 5.00 4.58 1e. The motorpool policy is written, available, and appropriate. 3.83 3.82 1f. You are kept informed of the status of your vehicle & driver requests. 4.83 3.75 1g. Overall, you are satisfied with the motorpool operation. 5.00 4.58 Note: Questions within a shaded box (1e) indicate that the difference between the means of State/ICASS and USAID is statistically significant at 0.05.
Comments about Motorpool – Phnom Penh State/ICASS • Status of vehicle and driver requests are confirmed when reservations are made, are posted on a board in the motorpool and may be confirmed telephonically when desired. • It would be a good thing for the Motorpool to notify their customers that the request has been received and will be provided. • We do not use the motorpool. OBO has their own vehicle. • I have my own DAO vehicles/drivers. • Our dispatcher is extremely helpful, responsive and efficient in providing support for our many, many TDYers. • DAO does not use State motorpool assets
Comments about Motorpool – Phnom Penh USAID • USAID has its own motorpool, and, quite frankly, ours is WAY better. When SECSTATE POWELL came here it was the USAID motorpool that did the dispatching and continued with their excellent performance. • The USAID motorpool staff are great. On time.....courteous and efficient. One of the best I've seen.
0% 0% 7% 71% 21% 0% 0% 0% 43% 57% 0% 15% 15% 38% 31% 0% 0% 0% 50% 50% 0% 0% 7% 53% 40% 0% 0% 0% 43% 57% 0% 8% 15% 38% 38% 0% 0% 0% 40% 60% 0% 0% 20% 33% 47% 0% 0% 0% 29% 71% 0% 0% 13% 40% 47% 0% 0% 0% 29% 71% 0% 0% 0% 29% 71% 0% 0% 0% 38% 63% 0% 0% 0% 29% 71% 0% 0% 0% 40% 60% 0% 0% 0% 43% 57% 0% 19% 25% 38% 19% 0% 14% 29% 29% 29% Strongly Disagree Disagree Neutral Agree Strongly Agree 0% 0% 21% 36% 43% 0% 0% 0% 43% 57% 0% 0% 13% 40% 47% 0% 20% 40% 60% 80% 100% 0% 20% 40% 60% 80% 100% Property Management Results – Phnom Penh State/ICASS (n=16) USAID (n=7) Mean Mean 3a1. All items in your residence have bar code labels indicating they are in the non-expendable property inventory. 4.57 4.14 3b1. You have been provided with the annual inventory & reconciliation of records report and it was done in a timely manner. 4.50 3.85 3a2. All items in your office have bar code labels indicating they are in the non-expendable property inventory. 4.57 4.33 3b2. The annual inventory & reconciliation of records was completed in a timely manner. 4.60 4.08 3a3. Your work orders for furniture and equipment are dealt with correctly and in a timely manner. 4.71 4.27 3b3. Furniture, appliances and equipment are reasonably up-to-date and well maintained. 4.71 4.33 3a4. The welcome kit was available and delivered on time. 4.71 4.63 4.71 3b4. The welcome kit was complete and serviceable. 4.60 3a5. You are kept informed of the status of your requests for service. 4.57 3.56 3b5. The residential furniture & appliance policy is written, available, and appropriate. 3.71 4.21 3o. Overall, you are satisfied with the furniture, appliance & equipment operation. 4.57 4.33 Note: Questions within a shaded box indicate that the difference between the means of State/ICASS and USAID is statistically significant at 0.05.
Comments about Property Management – Phnom Penh State/ICASS • Service is usually completed within 24 hours at the most, but it would be nice if GSO could advise status of the requests. • Maintenance for homes is responsive and efficient. They do a wonderful job.
Comments about Property Management – Phnom Penh USAID • Again USAID is separate. • I am not sure if the Mission has written policies on residential furniture and appliances. I understand that one cannot have more than 1 queen size bed, and not more than 6 air conditioners in one residence but I have not seen where these policies are.
0% 0% 0% 33% 67% 0% 7% 7% 20% 67% 0% 0% 0% 29% 71% 0% 0% 14% 21% 64% 0% 0% 0% 57% 43% 7% 33% 13% 20% 27% 0% 0% 0% 33% 67% 7% 0% 20% 33% 40% 0% 0% 0% 33% 67% 0% 7% 27% 33% 33% 0% 33% 17% 33% 17% 13% 40% 27% 7% 13% 0% 0% 0% 40% 60% 0% 0% 13% 47% 40% 0% 0% 0% 17% 83% 0% 0% 17% 0% 83% 0% 0% 14% 50% 36% 0% 0% 0% 33% 67% 7% 7% 14% 43% 29% 0% 0% 80% 20% 0% 0% 0% 14% 36% 50% 0% 0% 0% 50% 50% 0% 0% 33% 40% 27% 0% 0% 29% 57% 14% 7% 13% 47% 13% 20% 0% 0% 0% 29% 71% 0% 0% 53% 20% 27% Strongly Disagree Disagree Neutral Agree Strongly Agree 0% 20% 40% 60% 80% 100% 0% 0% 27% 33% 40% 0% 20% 40% 60% 80% 100% Residential Maintenance Results – Phnom Penh State/ICASS (n=16) USAID (n=7) Mean Mean 4a1. Upon your arrival at post, your residential unit was ready for move-in, with the utilities on, repairs & painting completed and the unit thoroughly cleaned. 4.47 4.67 4b1. Residential maintenance staff promptly corrected any problems identified during your move-in. 4.50 4.71 4c1. Upon your arrival at your new residence, you were given verbal and/or written instruction on how to operate and clean appliances – alarms, generators, location of circuit breakers and water cut-off valves 3.27 4.43 4a2. Routine maintenance repairs are performed correctly the first time. 4.00 4.67 4b2. Work orders are responded to in a timely manner. 3.93 4.67 4c2. You are routinely asked to provide written or verbal feedback on the quality of repairs made. 2.67 3.33 4d2. The work crews routinely clean up the work area after completion. 4.27 4.60 4a3. The residential maintenance office notified you in advance, of scheduled maintenance activities. 4.21 4.83 4b3. Preventative maintenance is done regularly and the area is cleaned up afterwards. 4.67 3.79 4a4. Emergency repairs are done quickly so as to minimize damage and inconvenience. 4.36 4.67 4b4. There is a clear and published definition of what “emergency maintenance” means. 3.20 3.93 4a5. You are kept informed of the status of your requests for service. 4.50 3.27 4b5. The residential maintenance policy is written, available, and appropriate. 3.86 3.73 4o. Overall, you are satisfied with the residential maintenance services provided. 4.71 4.13 Note: Questions within a shaded box indicate that the difference between the means of State/ICASS and USAID is statistically significant at 0.05.
Comments about Residential Maintenance – Phnom Penh State/ICASS • There are too many work orders for the GSO section to keep people informed of the status of their requests. However, there isn't much of a delay and I'm happy with the service.
Comments about Residential Maintenance – Phnom Penh USAID • I am responding specifically to the USAID GSO>>>They are awesome! • Great team in GSO. Fast, efficient also. • The USAID GSO team is highly skilled and professional. They do outstanding work and are able to handle any work that is requested. They are very customer focused and customers are extremely pleased with the service.
0% 20% 0% 40% 40% 7% 0% 13% 27% 53% 0% 0% 0% 40% 60% 0% 7% 20% 13% 60% 0% 0% 20% 20% 60% 0% 0% 13% 40% 47% 0% 20% 40% 60% 80% 100% 0% 20% 40% 60% 80% 100% Strongly Disagree Disagree Neutral Agree Strongly Agree Leasing Results – Phnom Penh State/ICASS (n=16) USAID (n=7) Mean Mean 2a. Your residence is the appropriate size and layout for your family’s needs and MORE or LESS comparable in size and layout to others at post regarding seniority and family size. 4.20 4.00 2b. The leasing office ensures that the landlord of your residence expeditiously resolves problems with the residence OR the required repairs are made by staff in accordance with the terms of the contract. 4.27 4.60 2c. Overall, you are satisfied with the leasing office. 4.40 4.33 Note: There are no statistically significant differences between the means of State/ICASS and USAID for Leasing, Phnom Penh
Comments about Leasing – Phnom Penh State/ICASS • This Post has one of the best, most professionally run GSO's I've come across in the last 4 years. The GSO truly cares about the people and their personal housing needs. • I am the JO with the 2 story house, no balcony, no yard, that needs a big wall between the neighboring building to provide adequate security. The other JO has a 3 story house, large yard, rooftop garden • Great support
Comments about Leasing – Phnom Penh USAID • USAID rents its own places...and, has smaller places, WHICH IS FINE> the state houses are all GIGANTIC. WAY TOO BIG for the people in them. They waste money - especially on electricity. • I think that my residence is not of the appropriate size and layout for my family. I am a TCN with a family of 5 and we've been staying for about 4 1/2 years in a leased residence with 5 bedrooms and 2 1/2 bathrooms.
