1 / 32

Singapore’s Infocomm Journey

ITU/MII Seminar on Telecom Transformation: Opportunities and Challenges Shanghai, China 24-25 July 2007. Singapore’s Infocomm Journey. Presented by: Muhammad Hanafiah International. Presentation Overview. About Singapore and IDA Singapore’s Infocomm Journey – In the beginning

charla
Download Presentation

Singapore’s Infocomm Journey

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. ITU/MII Seminar on Telecom Transformation: Opportunities and Challenges Shanghai, China 24-25 July 2007 Singapore’s Infocomm Journey Presented by: Muhammad Hanafiah International

  2. Presentation Overview • About Singapore and IDA • Singapore’s Infocomm Journey – • In the beginning • Where we are today • Continuing our Infocomm journey • Key Learning Points

  3. 1/ Introduction to Singapore and IDA

  4. About Singapore • Land Area • 699 km² • Population • 4.48 million • GDP • USD$137.26b • USD$30,609 per capita • Trade • USD$522b (4x GDP) • Literacy Rate • 95.4% • Labour Force • 1.88 million Source: Singapore Department of Statistic 2006

  5. About Infocomm Development Authority of Singapore (IDA) • Statutory board formed 1 Dec 1999 through merger of National Computer Board (NCB) and Telecommunications Authority of Singapore (TAS) • Rationale is to have single agency responsible for planning, policy formulation, regulation and industry development of IT and telecom sectors = +

  6. Overviews of IDA’s role • Planning & Policy Development • Formulate national infocomm masterplans, policies and technology road maps • Competition Development (Regulation) • Implement a regulatory framework that will ensure a fair and balanced competitive environment in the telecoms industry • Industry Development • Promote and develop infocomm industries and manpower • Facilitate infocomm adoption and usage in businesses and society • Chief Information Officer to Government • Architect e-government plans and manage infocomm systems deployment in the government A single agency responsible for planning, policy, regulation and industry development of IT and telecom sectors

  7. IDA – Regulatory Approach • Telecom liberalisation in April 2000 • Free market entry • No foreign ownership limit • Regulatory approach • Reliance on market forces • Technology neutral approach • Market-based approach for scarce resources

  8. 3/ Singapore Infocomm Journey

  9. In the beginning… Before 1980 3 ministries with computers Just over 100 terminals Minimal network Infrastructure – 1 Telecom service Operator Large application backlog 1981 IBM PC How IT started….. March 1980 Committee of National Computerisation Formation of National Computer Board Government taking the lead Civil Service Computerisation Programme (CSCP)

  10. Long Journey of Building Foundation… 2006 - 2015 2003 - 2006 2000 - 2003 1992 - 1999 1986 - 1991 1981 - 1985 Singapore National IT Plan 1986 Intelligent Nation 2015 iN2015 Connected Singapore … Creation Infocomm 21 … Connectedness IT2000 National IT Plan … Convergence … Connectivity and Content National Computerisation Plan … Communications Computerisation

  11. Where we are today… • More choices of services: • Nearly 1000 service providers • More ICT Manpower • 114,000 (5% of total workforce) • More capacity and connectivity: • Direct internet connectivity to over 20 countries • Total submarine cable capacity of 28 Tbps • More users and cheaper services: • Mobile phone penetration – 108.1% (Apr’07) • Household PC penetration – 78% (Dec’06) • Household Internet penetration – 71% (Dec’06) • Broadband household penetration – 69.2% (May’07) • International call rates – fallen up to 80%

  12. Singapore’s ICT Usage - Today…@ School

  13. Singapore’s ICT Usage - Today…@ Immigration

  14. Singapore’s ICT Usage - Today…@ Library

  15. Singapore’s ICT Usage - Today…@ Transportation/Logistics

  16. Singapore’s ICT Usage – TodayOnline services (Citizens) Portal launched in May 1999 Over 1,600 feasible e-services already online Single identification & password Benefits: Up to 50% reduction in counter visits Up to 60% reduction in processing time

  17. Singapore’s ICT Usage - Today…Service A-Z @ E-citizen

  18. Singapore’s ICT Usage – TodayOnline services(Businesses Licensing ) One-stop licence application Single integrated form for multiple licences, to multiple agencies Immediate, automated status update via sms/email Benefits: Up to 90% reduction in processing time Up to 50% reduction in data entry 10% reduction in number of licences

  19. Continuing our Journey – iN2015< An Intelligent Nation, a Global City, powered by Infocomm>

  20. Sectoral Transformation of Key Economic Sectors, Government and Society Ultra-high Speed, Pervasive, Intelligent and Trusted Infocomm Infrastructure Infocomm-savvy Workforce and Globally Competitive Infocomm Manpower Continuing our Journey Intelligent Nation 2015 Globally Competitive Infocomm Industry

  21. 80 ,000 additional jobs (70% increase) 90 % of homes using broadband 100 computer ownership in homes with % school-going children intelligent Nation 2015 (iN2015):Key Goals

  22. iN2015: ICT Infrastructure Wired Wireless • Wireless Broadband • Auctioned spectrum to 6 operators • Wireless @ SG • Free access for 3 years • 3400 public access hotspots deployed, 5000 by Sep 2007 (i.e. 7.1 hotspots / km²) • National Broadband Network • Capable of 1 Gbps or more • Provide affordable access to 95% of homesand business by 2012 • 12 pre-qualified bidders (8 consortiums) • NTT-West, Siemens, SingTel, StarHub, BT, Hong Kong Broadband, T-systems • Timeline: • Dialogue with bidders (April – Jul 07) • Issuance of RFP (Aug 07) • Award of bid (Dec 07)

  23. iN2015: ICT Manpower • Train current manpower • Subsidise up to 50% of ICT training courses • Train future manpower • Infocomm Scholarships • Create interest amongst students • Infocomm Clubs in nearly 40% of schools (since introduction) • Ensure quality of ICT manpower • Provide guidance to certification and competency requirements for ICT professional

  24. iN2015: iNclusive Digital Society Needy Students Elderly People with Disabilities Silver Infocomm Initiative launched Workshops to help senior citizens learn use of IT and mobile devices Neu PC Plus launched PC + 3yr Broadband for USD$180 Infocomm Accessibility Centre initiative launched Industry-recognised certification courses & job placement

  25. 4/ Key Learning Points

  26. Key Learning Points Effective Government Leadership Public-Private-People partnership, each with a clearly defined role Customer-Centric e-Service Delivery

  27. Leadership and Governance • Political leaders provide support and take interest in the planning and delivery of key initiatives • An effective governance and management structure led by senior public-sector officers (e.g. ICTC, Public Sector ICT Committee) • sets long-term vision, strategies, goals and policies • guides the effective and efficient deployment of ICT initiatives • A dedicated agency, like the previous NCB and now IDA, to provide technical leadership and to drive the development and implementation of e-Government programmes

  28. Partnering ICT Industry • Why? • Developing and implementing ICT systems is not the core business of Government • Limited manpower resources, experience and expertise within Government • Insufficient internal capacity to meet demands for ICT solutions and aggressive timelines

  29. Some companies have earned strong track records by delivering many e-Government solutions They have also implemented e-Government solutions across many countries/regions , e.g. Brunei, Thailand, Sri Lanka, China, Saudi Arabia, Mexico, Hong Kong, etc Partnering ICT Industry

  30. Partnering People • Schools • Equipping students with IT skills • Community • National IT Literacy Programme - Learn to use computers • e-Citizen Helpers - Provide assistance and guidance • CitizenConnect Centres – leverage network of community clubs to help those who have no Internet access or knowledge of computers to transact online with government

  31. 3P INTEGRATE.. Two way. Integrate with private & people sectors. INTEGRATE.. Two way. Govt organisation complexity is hidden. TRANSACT.. Two way. Complete transaction online but one at a time. INTERACT.. Two way. Online transaction can only be completed offline. PUBLISH.. One way. User receives info online but cannot transact electronically. Customer-centric e-Services Delivery • Organise e-service based on customer’s needs, not agencies’ boundaries • Simplify interactions • Develop more cross-agency integrated e-services, e.g. Online Business License System (OBLS) • Pushing Public-Private-People integrated (3Pi) e-services, e.g. Passport Application • Requires rigorous review and streamlining of processes

  32. Thank you www.ida.gov.sg

More Related