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IP Centrex – State of Deployments

IP Centrex – State of Deployments. Dieter Rencken Senior Product Manager. 2004 : Is it the Year of IP Centrex?. “The time is right for IP Centrex” - NetworkWorldFusion 1/26/04. “SBC to Offer Nationwide Hosted VoIP” - XChange 11/20/03. “Aussie ILEC Telstra Says G'day to IP Centrex”

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IP Centrex – State of Deployments

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  1. IP Centrex – State of Deployments Dieter Rencken Senior Product Manager

  2. 2004 : Is it the Year of IP Centrex? “The time is right for IP Centrex” - NetworkWorldFusion 1/26/04 “SBC to Offer Nationwide Hosted VoIP” - XChange 11/20/03 “Aussie ILEC Telstra Says G'day to IP Centrex” - IP Voice’s New Telephony 1/22/04 “Recent announcements by Traditional Carriers show they are serious about convergence” - Frost & Sullivan 01/04

  3. 2004 – Is it the Year of IP Centrex? • Service Providers intend to deliver services across the globe • North America: • SBC, ATT, MCI, Bell South, Verizon, Bell Canada, Telus, QWEST, Sprint, ICG, Go Beam, Level 3, countless regional SPs • Central, South America: • Telefonica • Europe: • BT, Telia, France Telecom, regional SPs • Asia Pacific: • NTT, Fusion, Singtel, Telstra, Telstra Clear, BTN Access (PCCW), Telecom New Zealand, • Deployments reported in small & large Enterprises • Momentum increasing in Sales of IAD/Session Border Controllers and IP phones

  4. Target Customers • Small/Medium Enterprises • 20 to 200 Users • Centrex/Key System Alternative • Large Enterprises • > 500 Users • PBX Alternative • Branch Offices • Multiple Location Enterprises • HQ, Satellite Offices, and Remote Users • Private Dialing and Routing • Integration of heterogeneous networks and equipment

  5. Early Adopters : Examples • Banks, Financial Services • Distributed Locations who need unified telephone services and converged applications. • Want private dialing, seamless call support across locations, remote loan agents • Westpac Bank (AU) : 30,000 seats • Government • Ashland, Oregon • Small/Medium Enterprise • Anthony Vineyards • Large Enterprise • Tokyo Gas (Japan) : all SIP deployment - 12000 seats

  6. Key Learnings from Deployments • Planning is Key : • Managed Network + SLA • QoS, VLAN segmentation • Endpoint provisioning • VoIP endpoints have to be plug and play • Remote maintenance • Open Standards • Maximizes Interoperability • Both for provisioning & media/signaling • Gives customer’s choice

  7. Heavy Communicator • 6 + lines, 2 calls/line • HI Res Graphics Apps. • Desktop Video in the future Moderate Communicator Enterprise Mobile User • 3 lines, 2 calls/line • Graphics Display + 4 Softkeys • Graphics Apps • Full Duplex Speakerphone • Graphics Display + 4 Softkeys • Graphics Apps • Full Duplex Speakerphone • Wifi enabled • QoS, Security Basic Communicator • Small Graphics Display + 3-4 Softkeys • 1- 2 lines • Display + 3-4 Softkeys • 3+ way conference • Basic speedial • Park, Pickup • Local, Corp Directory • Text/Data Apps • 1- 2 lines • Display + 3-4 Softkeys • 3+ way conference • Basic speedial • Park, Pickup • Local, Corp Directory • Text/Data Apps • 3+ way conference • Basic speedial • Park, Pickup • Local, Corp Directory • Text/Data Apps • 3+ way conference • Basic speedial • Park, Pickup • Local, Corp Directory • Text/Data Apps Occasional User • 1 Line • Make/Receive Calls • Transfer • Redial • Hold • Make/Receive Calls • Transfer • Redial • Hold • Make/Receive Calls • Transfer • Redial • Hold • Make/Receive Calls • Transfer • Redial • Hold • Make/Receive Calls • Transfer • Redial • Hold IP Phone Trends – Functionality • Expanding Product Families from manufacturers offer choices for usage models

  8. Market Adoption is the primary driver IP Phone Trends – Pricing $400 $300 Heavy Communicator $200 Moderate Communicator $100 Basic Communicator Occasional Use Today Next Year? 2 Years?

  9. MediaBridges MediaBridges Call Server – Hosted Telephony Call Server – Hosted Telephony Gateway Gateway Gateway Gateway Managed IP Network Managed IP Network Enterprise Enterprise Enterprise Enterprise IP Phones IP Phones IP Phones IP Phones IP Phones IP Phones LAN LAN LAN LAN Analog Phones Analog Phones Analog Phones Analog Phones IP Phones IP Phones IP Phones IP Phones Hosted Network Vision - Today

  10. Web/DataCollaboration,Presence, IM Multi-mediaBridges Call Server – Hosted Telephony Gateway Gateway Managed IP Network Enterprise Enterprise Analog Phones Personal Video Personal Video LAN LAN IP Phones IP Phones Group Video Group Video Hosted Network Vision – Tomorrow

  11. Key Thoughts • IP Centrex/Hosted IP Telephony is available today. • Deployments range from small to large enterprises …early traction in distributed enterprises. • Range of IP phone models deliver choice of functionality and price points. • IP Centrex/Hosted IP Telephony services will evolve to be a full range of Unified Collaborative Communicationservices.

  12. For More Information:www.polycom.comwww.frost.com Thank You! Polycom delivers…

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