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Digium | Switchvox Product Announcement

Digium | Switchvox Product Announcement. Switchvox SMB 4.0. 4.0 Highlights. ‘Web-Aware’ Unified Communications Fax, video, and chat integration Advanced, web-aware IVR tools Switchboard panel additions and enhancements, including peered presence Administrative tools to improve efficiency

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Digium | Switchvox Product Announcement

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  1. Digium | Switchvox Product Announcement • Switchvox SMB 4.0

  2. 4.0 Highlights • ‘Web-Aware’ Unified Communications • Fax, video, and chat integration • Advanced, web-aware IVR tools • Switchboard panel additions and enhancements, including peered presence • Administrative tools to improve efficiency • Call-queue enhancements • Switchvox Notifier: a Windows desktop client

  3. What Do We Mean ByWeb-Aware? • Web-aware means that your Switchvox PBX can be integrated with web applications. • Custom Switchboard panels send caller data to web applications, and show you the results before you even pick up the phone. • IVR tools let you pass data and sound files back and forth to web applications. • Sound-file exchanges are new in 4.0!

  4. New Features in 4.0 • Fax, video, and chat integration (Unified Communications) • Advanced, web-aware IVR Tools • Presence across peered Switchvox servers • Switchboard additions and enhancements • Voicemail enhancements • Call-queue enhancements • Switchvox Notifier: a Windows desktop client

  5. New Features in 4.0(continued) • Switchvox Extend: an XML-based API • Bulk extension-management tool • Phone Provisioning for SNOM phones • Advanced debugging tools • Scheduled Reports • BRI

  6. Fax Integration • Fax capabilities are new in 4.0, and include: • Send a fax created in any application: print to the Switchvox PBX and send! • Notifications for incoming faxes via email • Incoming Call Routes for faxes • One-stop mailbox for voicemail and faxes • Disk-space quotas per mailbox and groups

  7. Video Integration • Video calling capability is new in 4.0, available for supported video phones • Supported codecs include H263 and H264 • Best advice for video calls: use the same phone on both ends!

  8. Chat Integration • Chat capability is new in 4.0, available in the new Chat Panel on the Switchboard • You can also use your own XMPP chat client with your Switchvox PBX as your chat server • See presence and status details across multiple Switchvox PBXs

  9. Advanced, Web-Aware IVR Tools • 4.0 includes many new tools for building custom IVR menus: • Upload a sound to a URL, and play a sound from a URL • Send a sound to a voicemail box • Store a sound in the Sound Manager • Merge sounds

  10. Advanced, Web-AwareIVR Tools (continued) • 4.0 IVR tools continued: • Set and get ‘global’ IVR variables that persist between calls • Check user password • Perform math on variables (+, -, /, *) • Concatenate variables (put variables and text together into a new variable)

  11. Advanced, Web-AwareIVR Tools (continued) • 4.0 IVR tools continued: • Get extension status (idle, ringing, unavailable, etc.) • Get extension type (SIP, call queue, IVR menu, etc.) • Get last extension talked to • Cascade a call (ring an extension a certain number of times)

  12. Switchboard Additions • The 4.0 Switchboard has new Panels: • Chat Panel: encourage internal communication on your own private chat server • Multiple Phonebook Panels: organize your Phonebook entries into groups • Company Directory Panel: type-to-find lets you find someone quickly

  13. Switchboard Enhancements • 4.0 improvements to existing Panels: • Presence is visible across Switchvox PBXs • Store additional numbers in a Phonebook entry (mobile, home, etc.), with permissions • New Presence settings (Available, Away, Extended-Away, Chatty, and Do Not Disturb)

  14. Switchboard Enhancements(continued) • 4.0 improvements to existing Panels (continued): • One-click barge or whisper from extended Phonebook entries (previously you could only click to record or monitor) • Queues: one-click to log in, out, or pause, and you can add comments

  15. Voicemail Enhancementsfor Administrators • 4.0 offers control over voicemail and fax usage • Voicemail/Fax mailbox quotas for users and groups; define how much disk space can be used • Administrative view of voicemail and fax usage (in megabytes)

  16. Voicemail Enhancementsfor Users • 4.0 offers great voicemail customization • Customize multiple voicemail greetings for when you are ‘unavailable’ or ‘busy’ • Customize multiple email notifications (a short text message for your mobile phone, and a detailed message for your email) • Integrated IMAP server for unified voicemail (listen from your email account and the light on your phone goes off!)

  17. Call-Queue Enhancements • 4.0 improves on call-queue capabilities: • Queue members can log in, log out, and pause their status in specific queues, and add a comment about their status • The Switchboard offers one-click status settings in each queue panel • Logging in/out/pause are available as events for the URL Manager

  18. Switchvox Notifier: • 4.0 includes a new Windows desktop client: • A pop-up notification shows you incoming calls with a call history, and interacts with your Outlook contacts • Integration with Outlook lets you easily handle your voicemail, and add callers to your contacts • An integrated IMAP server turns Outlook into your Switchvox ‘Mailbox’

  19. Switchvox Extend:an XML-based API • 4.0 includes Switchvox Extend, a new XML-based API that lets you access • Call logs • Call reports • Extension lists • We will continue to enhance Switchvox Extend with more capabilities

  20. Bulk ExtensionManagement Tool • 4.0 makes it easier for an administrator to manage extensions: • Create extensions from a CSV file • Modify extensions from a CSV file • Administrators can use a variety of applications to create a ‘Comma Separated Values’ file

  21. Phone Provisioningfor SNOM Phones Customers with SNOM phones can use Phone Provisioning in 4.0! Polycom Phones continue to be supported

  22. BRI Support • Supports the B410P • Configured like any other card in Channel Admin • Major step toward International Switchvox sales

  23. 6-Digit Extensions • 4.0 includes 6-digit extensions • Extension length can now be set to 3, 4, 5, or 6 digits

  24. Scheduled Reports 4.0 includes the ability to set up scheduled reports that specify: Duration of time to run, and how often to run What time-frame and data to include The type of output to deliver (HTML, XML, or a chart) Reports are emailed to you

  25. Advanced Debugging SIP Debug PRI Debug Asterisk Console Viewer

  26. Extras 4.0 includes a few more extras… Advanced reports on inbound DIDs Security enhancements to help you create a more secure PBX Conference rooms: play a recorded name before entering room Support expiration notification HD Voice G722 Support

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