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HERO Unit SOP Training: Essential Guidelines for Reliable Service

Discover the significance of Standard Operating Procedures (SOPs) for HERO Operators, covering administrative, safety, and operations protocols. Understand the core SOP categories and the critical role they play in ensuring a high level of service. Equip yourself with the knowledge required to excel in your duties.

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HERO Unit SOP Training: Essential Guidelines for Reliable Service

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  1. HERO UNIT Training ModuleStandard Operating Procedures

  2. Introduction • Review HERO SOP’s • Learn the importance of having SOP’s • Learn what is required and expected of you as a HERO Operator • Learn how to properly execute your duties

  3. Categories of SOP’s • Introduction to HERO Unit SOP’s • Administrative • General Operations • Employee Safety • Equipment Operations & Maintenance

  4. Overview • Thorough knowledge of these SOP’s by HERO personnel is essential for team work, moraleand the maintenanceof uniform responses resulting in the highest level of service to the traveling public.

  5. Introduction • SOP’s are developed to provide a singular standard written source of departmental Standard Operating Procedures which promote the effective and efficientoperation of the HERO Unit. • These SOP’s will be utilized by the HERO Unit personnel as the official reference AND guide for the daily operation of the Unit.

  6. Administrative • Leave Policy • Tips and Gratuities • Shift Operations, Meals and Breaks • Work Shift and Patrol Route Rotation • Uniforms and Personal Appearance • Selection Process for Special Events • Participation at Funeral Services

  7. General Operations • Duties of a HERO Operator • Use of Public Address/Siren Systems • Cellular Telephone Usage • Transporting Motorist/Pedestrian • Leaving and Entering travel lanes • Debris removal from travel lanes • Tagging Abandoned Vehicles

  8. General Operations cont. • Vehicle Towing & Recovery • Motorist – Aid Protocol • Flashing Warning Lights & Arrow board • Protocol for Responding to Incidents • Relocating Disabled/Abandoned Vehicles • Communication with the TMC • Traffic Control Protocol

  9. Employee Safety • Employee Personal Safety • Commercial Drivers License • Incident Protocol-Medical Assistance • Protocol for Blood Borne Pathogens • Incident Protocol-Hazardous Materials

  10. Equipment Operations & Maintenance • Tool & Equipment Policies • Vehicle Maintenance • Air Compressor Operations & Maintenance • Transfer Fuel Tank Operations & Maintenance

  11. Summary • Standard Operating Procedures will serve as benchmarks for performance reviews, training aids, and as a starting point when improvements are needed. • It is the responsibility of all HERO personnel to thoroughly familiarize themselves with, and conform to, the Standard Operating Procedures of this Unit.

  12. THE END • Any Questions or Discussion? • You will now be asked to Sign and Date your HERO SOP Review & Acknowledgement Form.

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