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Enhancing After-Hours Access to Medical Services to Improve Patient Flow Efficiency

This project aims to optimize the utilization of after-hours GP and specialist medical services to alleviate pressure on emergency departments and ambulances. Learn from experts, challenge ideas, innovate methodologies, and build a network for global healthcare improvement.

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Enhancing After-Hours Access to Medical Services to Improve Patient Flow Efficiency

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  1. Urgent Care Access and Demand Management Integration:Improving the utilisation of available afterhours GP and specialist medical advice services Lindsay Mackay Ambulance Liaison – Hunter, New England and Central Coast Primary Health Network Jenny Carter Service Manager | Patient Flow Unit | Whole Of Health District Lead Hunter New England

  2. Problem Statement (Key issue) Tertiary and Rural EDs GP Clinics Call centres Aged Care Facilities IT platforms Transport Providers

  3. Core Aims and Objectives • Increasing the utilisation of ACE and GP Access After Hours Clinics from the Emergency Departments and NSW Ambulance Ref: The Canterbury Initiative; Canterbury District Health Board, http://www.canterburyinitiative.org.nz/

  4. Proposed approach Ref: Agency for Clinical Innovation, Accelerating Implementing Methodology

  5. Key learnings from the program • Learn from experts and peers • Challenge and be challenged • Opportunity to brainstorm collectively • Benchmark from others experience • Enhance ‘situational awareness’ re: global thinking • Contemporary project methodologies • Future connections/networking opportunities

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