Organizational Behavior

1. Organizational Behavior 12th Editionby Stephen Robbins PowerPoint by Prof. Jahanzaib Yousaf Reference Book: Organizational Behavior by- Fred Luthans

2. What is Organizational Behavior? Chapter# 1

3. Chapter # 1Chapter Outline • Concepts of Management/ Organization and Organizational Inputs. • Describe the manager’s functions, roles, and skills. • Understanding organizational behavior (OB). • Importance of OB as a systematic study. • Identify the major behavioral science disciplines that contribute to OB. • Modern challenges in applying OB concepts. Prof. Jahanzaib Yousaf, PCIT

4. Organization • Two or more People • Working together with Co-ordination and Co-operation • To achieve a common Objective • Their Behavior is purposeful Prof. Jahanzaib Yousaf, PCIT

5. Organizational Inputs/ Resources • Human • Financial • Information • Physical Prof. Jahanzaib Yousaf, PCIT

6. Management • The process of Achieving Organizational Goals through planning, Organizing, Leading and Controlling. • Management University. Prof. Jahanzaib Yousaf, PCIT

7. Management Functions Prof. Jahanzaib Yousaf, PCIT

8. Management Functions: Plan A process that includes defining goals, establishing strategy, and developing plans to coordinate activities. As managers advance, they do this function more often. Prof. Jahanzaib Yousaf, PCIT

9. Management Functions: Organize Determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made. Prof. Jahanzaib Yousaf, PCIT

10. Management Functions: Lead A function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts. It is about PEOPLE! Prof. Jahanzaib Yousaf, PCIT

11. Management Functions: Control Monitoring performance, comparing actual performance with previously set goals, and correcting any deviation. Prof. Jahanzaib Yousaf, PCIT

12. Mintzberg's Managerial Roles • Interpersonal • Informational • Decisional Prof. Jahanzaib Yousaf, PCIT

13. Interpersonal Roles Prof. Jahanzaib Yousaf, PCIT

14. Informational Roles Prof. Jahanzaib Yousaf, PCIT

15. Decisional Roles Prof. Jahanzaib Yousaf, PCIT

16. Essential Management Skills • Technical Skills • The ability to apply specialized knowledge or expertise • Human Skills • The ability to work with, understand, and motivate other people, both individually and in groups • Conceptual Skills • The mental ability to analyze and diagnose complex situations Prof. Jahanzaib Yousaf, PCIT

17. Managerial Activities • Four types of managerial activity: • Traditional Management • Decision-making, planning, and controlling. • Communication • Exchanging routine information and processing paperwork • Human Resource Management • Motivating, disciplining, managing conflict, staffing and training. • Networking • Socializing, politicking, and interacting with others. Prof. Jahanzaib Yousaf, PCIT

18. Successful vs. Effective Allocation by Time Managers who promoted faster (were successful) did different things than did effective managers (those who did their jobs well) Prof. Jahanzaib Yousaf, PCIT

19. Organizational Behavior • “A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness.” • Study of how people Think, Act, React and Behave in the work place. • How this behavior effect overall Organizational performance. Prof. Jahanzaib Yousaf, PCIT

20. OB Model Each level is constructed on the prior level Prof. Jahanzaib Yousaf, PCIT

21. Independent (X) The presumed cause of the change in the dependent variable (Y). This is the variable that OB researchers manipulate to observe the changes in Y Dependent (Y) This is the response to X (the independent variable). It is what the OB researchers want to predict or explain. The interesting variable! Types of Study Variables Prof. Jahanzaib Yousaf, PCIT

22. OB Dependent Variables • Productivity • Transforming inputs to outputs at lowest cost. Includes the concepts of effectiveness (achievement of goals) and efficiency (meeting goals at a low cost). • Absenteeism • Failure to report to work – a huge cost to employers. • Turnover • Voluntary and involuntary permanent withdrawal from an organization. • Deviant Workplace Behavior • Voluntary behavior that violates significant organizational norms and thereby threatens the well-being of the organization and/or any of its members. Prof. Jahanzaib Yousaf, PCIT

23. OB Dependent Variables • Organizational Citizenship Behavior (OCB) • Discretionary behavior that is not part of an employee’s formal job requirements, but that nevertheless promotes the effective functioning of the organization. • Job Satisfaction • A general attitude (not a behavior) toward one’s job; a positive feeling of one's job resulting from an evaluation of its characteristics. Prof. Jahanzaib Yousaf, PCIT

24. The Independent Variables The independent variable (X) can be at any of these three levels in this model: • Individual • Biographical characteristics, personality and emotions, values and attitudes, ability, perception, motivation, individual learning and individual decision making. • Group • Communication, group decision making, leadership and trust, group structure, conflict, power and politics, and work teams. • Organization System • Organizational culture, human resource policies and practices, and organizational structure and design. Prof. Jahanzaib Yousaf, PCIT

25. OB Model (Elaborated) Dependent Variables (Y) Three Levels Independent Variables (X) Prof. Jahanzaib Yousaf, PCIT

26. Challenges for Managers and OB • Globalization • Managing Workforce Diversity • Improving Quality and Productivity • Improving Customer Service • Improving People Skills • Stimulating Innovation and Change • Improving Quality of Work life Prof. Jahanzaib Yousaf, PCIT