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Student Services Learning Outcomes Model: Assessing Student Learning. San Juan College Learning Outcomes Assessment Higher Learning Commission 117 th Annual Conference Chicago, Illinois April 2, 2012. Our Vision.
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Student Services Learning Outcomes Model: Assessing Student Learning San Juan College Learning Outcomes Assessment Higher Learning Commission 117th Annual Conference Chicago, Illinois April 2, 2012
Our Vision • SJC Student Services programs and services are designed and managed with specific student learning outcomes in mind. • While continuing to provide superior customer service, our culture is shifting so that all staff view themselves as educators
Who is a learner? • A faculty member learning how to use an online grade book • A staff member at a security training • A student learning how to register for classes online • An administrative assistant attending a purchase requisition training • A VP learning how to set up a FB page In this expanded definition, everyoneis a learner.
What is learning? • “Learning” refers to knowledge, skills, attitudes and personal development attained through experiences while at college. • We can only truly say that learning happens if it was documented.
Selecting common Outcomes • Our shared outcomes (broad goals) were developed over a 6-9 month period • Input came from Student Services, Learning, and Technology personnel • Final outcomes were selected through a facilitated brainstorming process
Student Services Learning Outcomes Our broad learning outcomes are: • Career Readiness • Communication and Leadership • Goal Orientation • Problem Solving • Social and Personal Development These are collectively known as SSLO’s.
Definition of Assessment Assessment is: • The ongoing process of establishing clear, measurable expected outcomes of student learning.
Definition of Assessment • Systematically gathering, analyzing, and interpreting evidence to determine how well performance matches those expectations:
Definition of Assessment • Using the resulting information to understand and improve student learning, which includes the knowledge, skills, attitudes, and personal development attained through experiences while at San Juan College.
Assessment Plan Reporting • Department Mission • Links to College Strategic Plan • Common Learning Outcomes • Specific Departmental Outcomes • Implementation Plan • Assessment Tool(s) • Results • Decisions and Recommendations • Reassessment Plan
Assessment Plans • Each department created a 4-6 year assessment plan related to one of the SSLO’s • The plans include 2-3 Summative Outcomes and 2-3 Formative Outcomes specific to the activity that they are assessing
departmental Outcomes What are learning outcomes? • Specific statements derived from the goals or objectives of a program/unit/service/process • They state what you want the end result of your efforts to be in terms of student learning
Departmental Outcomes Learning outcomes can include: • Cognitive/mental skills (Knowledge) • Psychomotor - manual or physical skills (Skills) • Affective outcomes (sensitivity, awareness, personal discipline, leadership)
Departmental Outcomes • Must be observable, meaningful, and manageable • It is helpful to focus on an area of learning that is challenging for students
Departmental Outcomes We developed a template for writing outcomes which asks: • What do we want students to know? • Why do we want students to know this? • How will we know if they know it?
Tools for Assessing • Rubric • Case Study or Scenario • Observation • Document Analysis • Line Voting • Clickers • Poll Everywhere • Surveys • Many others
Current Student Services departments using SSLOs: • Advising and Counseling • Financial Aid • Career Services • EDGE • Talent Search • Environmental Health • Enrollment Management • Public Safety • Native American Center • Student Activities • Testing Center
SSLOs in Review • Career Services • Teaching students how to dress appropriately for job interviews • Teaching students how to use the Career Services job placement website to search independently for employment • Advising and Counseling and Enrollment Services • Teaching students how to use the Program Evaluation tool on WebAdvisor • EDGE • Teaching students to access program information on the EDGE Community Site on ANGEL
Do you have any questions? Thank you for your time http://www.sanjuancollege.edu/sslo