ORGANIZATIONAL BEHAVIOR

Ace Institute of Management M-B-A-e Term IVSpring Trimester 2011 Module 1: Organizational Behaviour ORGANIZATIONAL BEHAVIOR PowerPoint Compilation by Course Moderator Satish Jung Shahi Module 1: Organizational Behavior & Leadership – Ace Institute of Management

Ice Breaker Game: Questions: • Gender: Female? Male? • Origin: Valley? Outside? • Religion: Muslim? Christian? Buddhist? Hindu? Others? • Ethnicity: Lama/Sherpa? Rai/Limbu? Gurung? Magar? Thakali? Newar? Chhetri? Bahun? Others? • Employment: Yes? No? “In between” jobs? • Status: Married? Unmarried? Single? [Children?] • Living status: Parents? Self? • Lifestyle: Somewhat private? Social? • Extracurricular: Games? Music? Movies? Reading? • Pets: Dogs? Cats? Others? • Travelled: Abroad, where? Inside Nepal? None? • Choice: Home Assignments? Class Tests? Both? None? © 2003 Prentice Hall Inc. All rights reserved.

Some definitions of OB: • “Organizational Behavior is a field of study that investigates the impact that individuals, groups and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving and organization's effectiveness,”- Stephen P. Robbins. • “Organizational Behaviour is the study and application of knowledge about how people – as individuals and as groups – act within organizations,”- Keith Davis & John Newstorm. © 2003 Prentice Hall Inc. All rights reserved.

Individual Goals • You have to work hard to be good. • When goal is easy, stretch. • Be yourself, you are the best contributor to who can make a difference. • Best way to change a habit is to be determined. • Learn from past mistakes and not repeat them. • You can make a difference, the choice is entirely yours. © 2003 Prentice Hall Inc. All rights reserved.

We the People • People constitute an organization’s most important vital factor in its success or failure. Eg. Nepal Army, A-I-M, Citizen’s Bank, Chaudhary Group, Kantipur Television Pvt. Ltd., C-I-A, Shell Oil Company, Dell, FedEx, etc. • It is only the people who can deal with four “any” – anybody, anyplace, anytime, and anyway environment of the future. • An organization may start with zero funding but will become financially viable with creativity resourcefulness, hardworking and honest people. • Over abundance of finances and materials may go to waste if handled by incompetent and dishonest people. © 2003 Prentice Hall Inc. All rights reserved.

Types of Organization: IMAGINE, how would it be: Case 1: If your grandfather was running a supermarket 50 years ago in Kathmandu? Case 2: If you were to open a supermarket now in Kathmandu? © 2003 Prentice Hall Inc. All rights reserved.

Extra Reading 1 & Discussion: A New Kind of Company (Newsweek International, published on 04/07/2005) • What makes Ratan Tata a good manager? • What does your own bosses, i.e. managers do at your respective offices? © 2003 Prentice Hall Inc. All rights reserved.

Effective Versus Successful Managerial Activities (Luthans): • Traditional Management. • Decision making, planning, and controlling. • Communications. • Exchanging routine information and processing paperwork. • Human Resource Management. • Motivating, disciplining, managing conflict, staffing, and training. • Networking. • Socializing, politicking, and interacting with others. © 2003 Prentice Hall Inc. All rights reserved.

Food for Thought: How true is it? • Happy workers are productive workers. • All individuals are most productive when their bosses are friendly, trusting and approachable. • The best leaders are those that exhibit consistent behaviour, regardless of the situations they face. • Interviews are effective selection devices for separating job applicants who would be high-performing employee from those who would be low performers. • Everyone wants a challenging job. • You have to scare people a little to get them to do their jobs. • Because specific goals intimidate people, individuals work harder when asked just to do their best. • Everyone is motivated by money. • Most people are much more concerned with the size of their own salaries than with the size of other people's salaries. • The most effective work groups are devoid of conflict. © 2003 Prentice Hall Inc. All rights reserved.

Food for Thought: How true is it? (cont’d) Answer:For most part, they are all false and we shall touch on each later in this course. Moreover, what it matters is that many of the views on human behaviour are based on intuition rather than facts to a layperson. That is where O-B could have the answers as it involves a systematic approach to the study of behaviour. © 2003 Prentice Hall Inc. All rights reserved.

In the End… • Go through “Extra Reading 2 – U-turn on a Train” for next class. • Also, Robbins Chapter 1. • Please utilize your time doing a lot of extra readings. Remember, a quiz is scheduled for Session Three. • Drive Safely!!! © 2003 Prentice Hall Inc. All rights reserved.

Food for Thought: The importance of other disciplines are also rapidly increasing with the workplace turning more and more complex. What do you think of these fields? • Society & Culture. • Media & Society. • Research Methodology. • Ethnicity & Society. • Education & Society. • Economy & Society. • Technology & Society. • History & Society. • Gender & Society. © 2003 Prentice Hall Inc. All rights reserved.

The Dependent Variables (cont’d) deviant workforce behaviour Voluntary behaviour that violates significant organizational norms and, in so doing, threatens the well-being of the organization or its members. © 2003 Prentice Hall Inc. All rights reserved.

"People are the key" – Sam Walton, founder of Wal-Mart. There are many solutions being offered to deal with the challenges in modern management. However, the simple and most profound solution may be sought by looking at the following notes: Only true & lasting competitive advantages comes through human resources and how they are managed. The people, their ideas, their productivity, their willing to change and their ability to learn are the main things. The fact that human resources do make a difference. It is only the people who can deal with four 'any': anybody, anyplace, anytime and anyway environment of the future. © 2003 Prentice Hall Inc. All rights reserved.

Challenges and Opportunities in O-B: • Downsizing/Rightsizing - 'Lean & Mean' organizations . • Quality & Productivity (Up) – T-Q-M; Reengineering. • Information Technology. • In the past 25 years, the global network of computers, telephones & television has increased its capacity a million times over. • Today's $1,000 laptop computer is many times powerful than a $100 million worth mainframe computer. • A three-minute Kathmandu-Janakpur phone call cost around Rs. 20, but a page of e-mail to the United States cost less than a rupee in the 1980s. It would have cost more than Rs. 200 per page on a telegram. • No modern day communication medium has ever grown faster than the Internet. © 2003 Prentice Hall Inc. All rights reserved.

ORGANIZATIONAL BEHAVIOR