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Introduction

Introduction. Potential Problems. Instant Access to up-to-date info. Limited Payment Method. Sales Figures and Budget Data s. Online Information. E-Commerce. Business to Consumer. Type Business Models. Click to Order. Bricks and Clicks. no physical presence.

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Introduction

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  1. Introduction Potential Problems Instant Access to up-to-date info Limited Payment Method Sales Figures and Budget Datas Online Information

  2. E-Commerce Business to Consumer Type Business Models Click to Order Bricks and Clicks no physical presence Store, mobile service or website cut some costs (Oldfield, 2013)

  3. Marketing Methods • Pay Google to advertise tours • Viral marketing • Facebook • Youtube words of adventures promotional videos (Oldfield, 2013)

  4. Ecommerce payments • online credit card • PayPal • modern mobile payment system • physical store • receive payments • Apply or Paypal • cheaper and more flexible with Paypal cybermediary (Oldfield, 2013)

  5. Enterprise Systems Enterprise Resource Planning (ERP) Supply Chain Management (SCM) Customer Relationship Management (CRM) (Oldfield, 2013)

  6. ERP • use of mudules • real time access to data withinorganization • complexity and costs • Dynamics AX • global enterprise • meet their industry needs • gain a competitive edge (Oldfield, 2013) (“Top reasons to buy Microsoft Dynamics AX,” n.d.)

  7. SCM customers and financial benefits • Accomodation • hotels or restaurants • Transport • flights/train/bus services • Social activities or events • local tourist attractions • Speciality shooping • Local tourist speciality stores information and services (“Integrating sustainability into the tour operators’ supply chain,” n.d.)

  8. CRM remember customer • Pre-sales • Amazon.com • In-sale process • dicounts or points • customer details and transactions • After-sale • ticketing system • track customer's query and review details • contact customer for feedback suggest tours (Oldfield, 2013)

  9. Decision Support Systems Problem: sales: lacking of sales reps to keep up with the customer demand manager: lacking of better access to the information from sales and budget departments.

  10. how to solve? Finger 1. Decision Support System.

  11. components of DSS 1 user interface 2 model management 3 data management

  12. Benefits of DSS speed up the process of decision making increase organizational control Speeds up problem solving in an organization Creates a competitive advantage over competition Reveals new approaches to thinking about the problem space

  13. Emerging Technologies Figure 2. Emerging Technologies. Artificial Intelligence Figure 3. Dark night Figure 4. POC. decision decision contemporary advances decision decision decision decision decision decision decision decision decision decision decision

  14. Clippit staff staff staff staff staff staff Figure 5. Clippit lives (Jororbot, 2008).

  15. Intelligent Agents - Shopping Agents - Personal Agents - Data Mining Agents - Monitoring and Surveillance Agents

  16. Conclusion Ecommerce Enterprise Systems Decision Support Systems Emerging Technologies Figure 6. Three Easy Ways to Increase Sales without Increasing Staff.

  17. Reference Dark Night ‘Battle’ of the Artificial Intelligence Robots. Aurora Shootings Related to Secret FICO, LIBOR, PROMIS, & DARPA Software. (n.d.). Retrieved fromhttp://decryptedmatrix.com/live/dark-night-battle-of-the-artificial-intelligence-robots-aurora-shootings-related-to-secret-fico-libor-promis-darpa-software/ Decision Support System. (n.d.). Retrieved from: https://www.google.co.nz/search?biw=1252&bih Emerging Technologies. (n.d.). Retrieved from http://adaptableorg.com/category/emerging-technologies/ Improve decision making with DSS.(n.d.). Retrieved formhttp://www.targit.com/en/LandingPages/DecisionSupportSystem/DSS Integrating sustainability into the tour operators’ supply chain. (n.d.). Retrieved fromhttp://www.toinitiative.org/index.php?id=145

  18. Reference Jorobot (2008). Clippit lives. Retrieved fromhttp://clippy.wordpress.com/ Oldfield, J. (2013). Information system 2. Retrieved fromhttp://moodle.unitec.ac.nz/course/view.php?id=2865 POC. (n.d.). Retrieved fromhttp://www.poc.com/emerging-technologies/ Three Easy Ways to Increase Sales without Increasing Staff. (n.d.). Retrieved fromhttp://morethanshipping.com/3-easy-ways-to-increase-sales/ Top reasons to buy Microsoft Dynamics AX. ( n.d.). Retrieved fromhttp://microsoft.com/en-us/dynamics/erp-ax-overview.aspx

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