Virtual CTO Services for Enterprise startups

1. M/s Checkmate Global Technologies Services Walkthrough. Copyright © 2021 CheckMate Global Technologies. All rights reserved.

2. Company Overview • Checkmate is a global technology services start-up with vast experience in consulting, technology innovation, platform engineering, cloud infrastructure management, DevOps, product life cycle management, managing mission-critical platforms, and providing technical solutions. Founded in Bangalore, India, we have tactical expertise in Production Management with a focus on infrastructure availability and operational efficiency, automation, and entire product life cycle management. Our 24X7 high-performance engineering teams can swiftly assist to achieve your product aspirations. Our teams execute respective assignments with commitment and objectivity to deliver excellence. Our expertise in cutting-edge technologies, learned engineering practices, and continuous delivery makes any organization future-ready. • Operating Model • Checkmate dedicates a 24x7 Integrated Account Management Team to manage your project, consultative architectural guidance delivered in the context of your infrastructure applications and oversee the entire implementation process. A designated Technical Account Manager (TAM) to deal with business escalation and monitor the business case progress. We also assist you to choose the apt architecture and tools to kickstart your project and provide a disciplined, enterprise-aware team of Solution Architects, Technical Account Managers, and Subject matter experts to bring your vision to life. • The function of the Integrated Account Management team is to: • Manage the overall service delivery, and handover to service operations • Provide regular status updates to the customer • Ensure the service is delivered on time, and as per customer’s requirements • Facilitate the early identification, and resolution of any potential delivery problems • Ensure accurate billing is generated to the client • Our goal is not only to meet your expectations but also to exceed them. Copyright © 2021 Checkmate Global Technologies. All rights reserved.

3. Checkmate value systems Checkmate cultures rely on values of foundation Excellence: Anticipate the needs and meet them with products and services that set new standards to become the best. Best resources: Developing and retaining the best Resources for our business, challenging our people and fostering a collaborative and mutually supportive environment. Learning and sharing: Whenever we found out anything remarkable, we have thought it’s our duty to put down discovery on wiki, so that all ingenious people might be informed thereof. The productivity of that capital depends on how effectively people share their competence with those who can use it. Respect for the individual:We have core values that have defined us the company we are today. We treat every customer and every member of our individual communities fairly and equally. Copyright © 2021 Checkmate Global Technologies. All rights reserved.

4. Our Cloud & DevOps Services • Cloud Infrastructure Engineering • 24X7 Remote production Support • Infrastructure Deployment Services • IT Infrastructure Help Desk Management • Remote Site Reliability Engineering (SRE) Team • Patch Management • Network Management Services • Configuration Management • Infrastructure as Code • Containerization Onboarding • Infrastructure Automation • Incident & Change Management • Infrastructure Monitoring • Alert Management • Monitoring rules optimization • Run Book Automation • Process Re-Engineering • Cost Optimization • Cloud Strategy Development • Document management • Infrastructure Operations Management • Infrastructure Migration • Infrastructure Risk Assessment • DevOps Consulting & Strategy • DevOps pipeline re-engineering & Security • Release Management • Test automation with CI/CD pipeline • GitOps • Big Data Infrastructure Management • Database Management • Alert Management • Monitoring rules optimization • MLOps • GitActions Copyright © 2021 Checkmate Global Technologies. All rights reserved.

5. Why Choose Checkmate Communication and Transparency: Checkmate emphasis on communication to develop better understanding of client’s business expectations and we share detailed sprint summary report with timesheet. Best Pricing: We guarantee you to give best pricing in this segment, however You can challenge us If you do not get along with our pricings. Right Skills: We evaluate your business requirements and plan necessary action to bridge the gaps accordingly Contracts and Confidentiality: We don't share the nature of your work with anyone and ready to share a fully signed NDA for your project confidentiality. Integrated Account Management Team: This team contains Designated Technical Account Manager(TAM) and direct access of Solution Architects to guide on any technical subject. Escalation Hierarchy with SPOC: Checkmate provides escalation matrix to swiftly deal with any unpleasant production event. Although our dedicated Technical Manager (TAM) will be reachable 24X7 to assist you on necessary requirement. • Dynamic Processes: Flexibility to quickly change services methodologies in response to a changing business environment. Money Back: Speedy Set-up, Cancel at any time, no-questions-asked money back guarantee, Operational Improvement: Checkmate provides also share operational experiences with customer to improve existing SOP (standard operating procedures) and strive to automate them if required. Best in class office infrastructure:Best workplace in the industry. Flexibility: You get to hire developers or Remote Support Engineer on a full-time/part-time or hourly basis Reliable Service: We have in-house performance engineering team with dedicated technical leads. • Process Driven: Agile Development, Best Coding Practices & Documentations Risk-Free Trial: 40 Hours for dedicated Remote Engineer • We organized team according to technology requirement and solutions that meet the distinct needs of your business. We match the size and scale of your operations Copyright © 2021 Checkmate Global Technologies. All rights reserved.

6. How to onboard a high-performance Remote Engineer First Phase: Start a Conversation with us share project technical requirements, core expectation relevant skill set, prerequisites, and deadlines. Negotiation phase: You can either choose a fixed hourly rate / onboard a dedicated remote engineer which is 30% cheaper. You can select an apt commercials model based upon your best interest in mind and we will submit an estimate with a timeline and price. Resources Identification: We deeply assess the candidate's technical capability, hands-on experiences on projects, attitude, and communication skills. We also recommend you to take technical assessment. 3 2 1 Security and Confidentiality: We take our client’s Intellectual Property & Security Seriously, Therefore we will sign an NDA as a mandatory part of our contract with every new customer. We sign it as a company and at an individual level as well. Any employee who has access to your code/technology is bound by it. Integrated Account management team: You will be assigned to an Integrated account management team along side engineer to establish a resource accountability, review progress, identify operation improvement and engagement management, model. 5 4 Copyright © 2021 Checkmate Global Technologies. All rights reserved.

7. Remote Collaboration Model Resources Onboarding We carefully select resources after scrutinizing technical, Communication skills, and suitable attitude for business. Afterward we also recommend to have clients interview developers before hiring Daily Scrum Standups A daily short meeting to understand resources accountability, ongoing issues, critical deliveries, and respective course of actions. The daily short meeting does help to develop transparency within the team and customer. Sprint Planning and retrospective review Sprint planning is the imperative parameter to allocate assignments as per resources bandwidth. Subsequently, a retrospective review does help to track progress against delivery deadlines and understand roadblocks. Resources Knowledge Transfer We ensure resources project-specific technical and functional training sessions with relevant counterparts about technical assets, work culture, and delivery methodologies. Weekly Status Check Meeting We believe to hold crystal clear communication between both counterparts to build up trust and strong rapport. We prefer to share updates on ongoing tasks, discuss roadblocks, get updates on upcoming projects and feedback for operational improvements. Quarterly Business Review Meeting We prepare a project summary for partners, executives team and share success stories. We also capture customer feedback about services improvement. Additionally, strive to understand upcoming quarter business goals and expectations from outsourcing partners. Copyright © 2021 Checkmate Global Technologies. All rights reserved.

8. Infrastructure management practices Offshore Service Delivery Location Support Coverage 24X7 Level 1 (Global Service Desk 24X7 Monitoring) - English Cloud  Engineering Level 2 (Application/Technology specific issues, work around, Release, RCA, Documentation, RCA) Level 3 (Technical support, Bug Fixes, RCA, CR, DevOps Release Management, Operational efficiencies, Automation & Patching) 8 x 5 Business Hours (M-F: 0900-1700) Operations (Monitoring, Event Management, SOP, KEDB based Support) • DevOps Management • Application Development and unit testing • Configuration and Release Management • DevOps Pipeline Management. • Test Management • Defect management • Test Support/Capacity planning • Performance testing, stress testing, testing planned deliverables • Support for UAT/CAT/, CIT, IVVT, Test automation, • Operation Management • Incident Management • Problem Management • Change Management • Availability Management • Service Improvements DevOps Management Governance Model: Weekly meeting will be scheduled between counterparts and TAM (Technical manager) to understand the assigned task progress & challenges to meet client’s core expectations. Copyright © 2021 CheckMate Global Technologies. All rights reserved.

9. CheckMate Services Benchmark SLAs Checkmate is equipped with an appropriately sized and skilled Operations centre. This function provides day-to-day operational services and Technical services interface between customers and Checkmate. Following target SLA reflect the quality of services, standardization, centralize IT Operations. . Incident Priorities Urgency Response Time Time elapsed from the filing of an incident until a technical or support person responds the incident in the incident tracking system. The time is only calculated during service hours. Resolution Time Time elapsed from the filing of the incident until the resolution of the incident. The time is calculated during service hours. Offshore Location Bangalore, India Checkmate provides 24x7 technical support/services from high-quality engineers to manage your environment, consultative architectural guidance delivered in the context of your infrastructure applications and use-cases, and a designated Technical Account Manager (TAM) to deal with business escalation / monitor the business case progress. Copyright © 2021 CheckMate Global Technologies. All rights reserved.

10. Services Implementation planning • Checkmate will dedicate a IAM team with specialise TAM to manage the project, and oversee the entire implementation process. Our Solution Architect will engage the best certified individuals for the deployment of your service. The function of the project team is to: • Manage the overall service delivery, and handover to service operations  • Provide regular status updates to the customer • Ensure the service is delivered on time, and as per customer’s requirements • Facilitate the early identification, and resolution of any potential delivery problems • Ensure accurate billing is generated to the client. • Service Implementation Approach • Technical Account Managers - are primarily responsible for the successful implementation of the service, from the ordering phase to service hand-over. The project manager acts as the single point of contact for all issues relating to the delivery of a new service. Technical Managers are the main point of contact for the customer following the successful delivery of the service, development of the schedule, and resources to ensure service acceptance by the customer, and the commencement of normal operations. They are involved in the service delivery process in order to provide continuity of pre- and post- delivery customer care • Solution Architect - are engaged in the project as necessary to address any Technical issues, Service Development, or Support enhancements that may be required for the customer solution which are beyond the scope of the offering. Copyright © 2021 CheckMate Global Technologies. All rights reserved.

11. Frequently asked questions Question: How newly hired DevOps Engineer work with us. Ans: Yes, you can hire extensively experienced DevOps engineer from us. If you want, you can manage your engineer directly, assign tasks, and review the output. Alternatively, we will also share IAM team details containing Technical Account Manager and Solution Architect who acts as your single point of contact while managing engineers on your behalf. Question: How do you deal with data privacy and confidentiality Ans: Certainly, we have the policy to sign a non-disclosure agreement (NDA) with every client. Upon request, we sign an agreement with our clients to secure business information and trade secrets. Question: Do you share the engineer profile during onboarding process. Ans: Yes, We will share potential candidate profiles with you to have further assessment. You can thoroughly assess candidates' technical capabilities and attitudes before selecting them. Question: What if you are happy with resource performances or working methodologies. Ans: Our technical account manager would strive to understand the challenges and resolve them, nonetheless if you are not hold reservation about resource performance or capability, we will unconditionally replace the resource. Question: What is 40 hours free pilot run period Ans: You can start with a 40 hours trial period. This means that you have enough time to verify the candidate capabilities. If you're delighted with the results, you can continue for as long as you'd like. If you're not entirely convinced, you won't be invoiced for the time spent. From there, we can either part ways, or we can assign another developer who may be more suitable and with whom you will commence another, no-risk trial. Copyright © 2021 Checkmate Global Technologies. All rights reserved.

12. Thank you Checkmate Global Technologies private limited Mobile: +91-9100400113 /+1 631-565-7217 Website: www.checkmateq.com Email ID: sales@checkmateq.com CheckMate Global Technologies Private Limited Copyright © 2021 CheckMate Global Technologies. All rights reserved.