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Making Change Work In Youth-Serving Agencies

Making Change Work In Youth-Serving Agencies. Presented by: The Health Communication Unit and TeenNet, UofT. Elements of the Day. Agenda Expectations Context Acknowledgments Icebreaker tool Workbook. Agenda: Day One. Expectations of the Day. You will

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Making Change Work In Youth-Serving Agencies

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  1. Making Change Work In Youth-Serving Agencies Presented by: The Health Communication Unit and TeenNet, UofT

  2. Elements of the Day • Agenda • Expectations • Context • Acknowledgments • Icebreaker tool • Workbook

  3. Agenda: Day One

  4. Expectations of the Day You will • Work through several activities in the Making Change Work in Youth Serving Agencies workbook. • Go back to your organization confident and capable of running an organizational change project. • Implement an organizational change project in your youth-serving agency/organization in the next six months. • Participate in follow-up (tracking) surveys in November (2005), January (2006) and March (2006) either online or by phone with us. We will • Provide ongoing consultation and support free of charge, through the website and by phone to assist you with your project over the next six months.

  5. The only people who truly welcome change are wet babies!

  6. So why change?

  7. “If you always do what you’ve always done, you’ll always get what you always got” Paul Batalden, MD. Cited in Harvey Skinner (2002) Promoting Health Through Organizational Change

  8. Benefits of Organizational Change – Making Change Work • Motivation– finishing a change project can increase staff and volunteer enthusiasm. • Planning – many of the exercises can be used for project planning. • Leadership – group can learn new skills and lead segments of the change process. • Evaluation – recording the group activities, planning, and outcomes can be part of the organization evaluation process.

  9. Steps to Change • Making Change Work in Youth Serving Organizations is an 11 step process. • Today, we will work through all 11 steps, focusing in more detail on some of the steps. • In order to optimize the success of change in your organizations, we advise that you complete all 11 steps.

  10. Why Tobacco as a Focus? “A cigarette is the perfect pleasure. It is exquisite, and it leaves one unsatisfied. What more can one want?” Oscar Wilde, late 1800’s Cited in Harvey Skinner (2002) Promoting Health Through Organizational Change

  11. Tobacco as a Focus • Youth-serving organizations have been raising smoking as an issue for years at the TYPS conference. • Concerns are: • Lack of resources • Impact on agency and community • Tobacco is the focus but process can be used for any change process. • May not be obviously tobacco-focused.

  12. So why NOW? • All of you have very busy jobs; youth services are often under funded and under staffed. SO WHY DO A CHANGE PROJECT NOW? • THCU, through a Health Canada grant, is offering this training AND ongoing consultant support for six months – FOR FREE. • This is a great opportunity for your organization to get expert consultant support through this process at NO COST.

  13. Project Partners and Organizational Profiles Background

  14. The Health Communication Unit (THCU) • Based at the Centre for Health Promotion, University of Toronto (U of T). • One of 22 members of the Ontario Health Promotion Resource System funded by the Government of Ontario. • Established in 1993 to provide training and support in health communication. • In 1997/98 the mandate expanded to include health promotion planning, evaluation, and policy change. • In 2000, mandate expanded again to include sustainability.

  15. Partner - TeenNet • Since 1995, TeenNet at UofT has been generating new knowledge, and developing practical tools for engaging youth in health promotion using interactive technology. • TeenNet has been a pioneer in combining innovative website development, community mobilization, and action research.

  16. Partner - TYPS • Town Youth Participation Strategies (TYPS) is an association of youth centres and youth groups throughout Ontario, with a focus on community groups. • Members share the goals and interests of providing youth, aged 11 to 19 years, a safe space to meet, socialize, and learn healthy life skills and lifestyles within a friendly, drug and alcohol-free environment.

  17. Acknowledgment We would like to acknowledge and say thank you to: Health Canada – Tobacco Control Programs, Ontario/Nunavut Region who funded these workshops and the development of the workbooks.

  18. Special thanks to… Our Project Advisory Committee – whose input, advise, and feedback have been invaluable. • Town Youth Participation Strategies • Middlesex-London Health Unit • Chatham-Kent Public Health Unit • Perth District Health Unit • Russell Youth Centre  • YWCA Youth Centre – Cayuga • Youth Advocacy Training Institute at The Lung Association

  19. Who are we? • Meg Morrison - youth health promoter who has spent the last 10 years specializing in ways to engage youth in health promotion through interactive technology and community mobilization. • Worked for TeenNet UofT, and consulted to a number of community, academic and government organizations in Australia, Canada and the USA.

  20. Who are we? • Larry Hershfield – manager of THCU, who plans all aspects of THCU’s service delivery, co-facilitates many workshops, and conducts consultations. Larry’s interest in health communication and health promotion is shaped by graduate work in social psychology and over 20 years of developing diverse programs. • Urmila Chandran – coordinator of the youth engagement project, and a consultant at THCU, who contributes to the development of THCU’s print and web-based resource materials. Urmila has a Master’s in Communications with a focus on health and risk communications.

  21. ACTIVITY 1 – Whole Group Ice breaker:“What were you like as a youth?” Using the handout, find one name for each questions. Try not to repeat a person.

  22. Overview of Workbook and Process Workshop Materials

  23. “My own strategy is to find a car… which looks like it knows where it’s going and follow it. I rarely end up where I was intending to go, but often I end up somewhere I need to be.” Douglas Adams – The Long Dark Tea-Time of the Soul Cited in Harvey Skinner (2002) Promoting Health Through Organizational Change

  24. Workbook • Background / Getting started / Helpful hints • 11 steps • What are the strengths of your organization? • Where the youth centre is at right now? • What areas can be improved? • Deciding on a project • Is now time to act? • Is it better to change or stay the same? • Who is going to be affected by the project? • Naming the project • Finding key steps to making change happen • Taking action • Celebrating your success

  25. Making Change Work In youth Centres: Step by Step • Developed in 2002-2004 by TeenNet, UofT • Funded by Health Canada • Developed in conjunction with, and piloted in, five Ontario youth centres: • Dryden Youth Centre • Sault Ste Marie Teen Centre • Smith Falls & District Club for Youth • Midland Youth Centre • Solid Rock Youth Centre, Tilbury

  26. BEFORE GETTING STARTED

  27. “If you want to understand something, try to change it.” Kurt Lewin Cited in Harvey Skinner (2002) Promoting Health Through Organizational Change

  28. Key Decisions • How many? Depends on size or organization - 2 to 8 people • Who? Staff, volunteers, board members, partners, youth, community members • How long? Start small, demonstrate success, then build on it. Have time boundaries, so people know what they are committing to. • Requirement? Commitment! Commitment! Commitment!

  29. Six Conditions for Success • Create a safe group that respects its members. • Make a commitment to complete the process. • Value the effort by setting aside the time. • Listen to everyone’s views. • Focus on completing the set goal. • Share the project with others outside the group.

  30. Helpful Hints for Group Leaders • Trust, honesty and confidentiality • Comments & ideas will not affect jobs. • Failure will negatively affect morale. • Group rules should include: • Respecting members’ views. • Allowing everyone to speak and be heard. • Being on time and doing the work you have committed to doing. • Finally and most importantly, having fun!

  31. STEP ONE WHAT ARE THE STRENGTHS OF YOUR YOUTH-SERVING AGENCY?

  32. Exercise 1 – Individually Youth Centre / Agency Survey

  33. Calculating Results – Pg. 10 Funding

  34. What do results mean? • Calculate average number of “yeses” for each function area. Results can be used to: • Discuss specific areas as a group. • Identify areas where improvements can be made. • Help plan change projects.

  35. STEP TWO AGREEING ON WHERE THE YOUTH CENTRE IS RIGHT NOW!

  36. Exercise 2 – Page 18 What type of organization is your youth-serving agency? Do the exercise individually, and discuss in small groups

  37. What type of organization is your youth agency / centre?

  38. Getting Your Answers • Average all responses in each category. • Display range and average on a score sheet. (Range shows different opinions in the organization) • Group can discuss variation if they want – What do our answers tell us about ourselves? • Answers within organization will vary by: level, accountability, and professional development. • Politics of the group may lead to varying scores.

  39. MORNINGBREAK 10:15-10:30 • 3:00 – 3:15

  40. STEP THREE WHAT AREAS CAN BE IMPROVED?

  41. “Focus on improving the organization rather than blaming individuals. Opportunities for improvement most often lie in the design and implementation of organizational functions and processes, rather than in the scrutiny of an individual’s performance.” Joint Commission on Accreditation of Healthcare Organizations (1994, p21) Cited in Harvey Skinner (2002) Promoting Health Through Organizational Change

  42. Exercise 3 – Page 22 • What areas can be • improved? • Small group brainstorm: topic areas or challenges • Youth-serving organizations face • Brainstorm with sticky notes. • Sticky notes should be grouped into topics or themes • on poster paper sheet. • Notes maybe grouped in many different ways before everyone • agrees. • All topic areas are labeled on poster paper sheet. • Group provides views, discusses, and agrees on theme areas.

  43. Is this the right project ? • Everyone agrees that all the topics/themes listed will help the youth-serving organization. • Use a marker to cross out any inappropriate topics/themes. • Review the remaining topics/themes, and check if they meet the goal of supporting youth tobacco action projects in a better way.

  44. Anonymous Voting • Each person writes on a piece of paper the topic area that best answers the following two questions: • Will this topic affect the youth-serving organization’s ability to support youth tobacco action projects? • As a group member, how willing are they to work on this topic? • Collect sticky notes, count and vote. • Rank all topic areas and save them for later projects.

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