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Sarah Bush Lincoln Health System

Sarah Bush Lincoln Health System. Quality Journey – Wednesday March 28, 2012. Sarah Bush Lincoln Health Center. Integrated health system Over 80 physicians 1650 employees Comprehensive continuum of outpatient and inpatient services including

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Sarah Bush Lincoln Health System

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  1. Sarah Bush Lincoln Health System Quality Journey – Wednesday March 28, 2012

  2. Sarah Bush Lincoln Health Center • Integrated health system • Over 80 physicians • 1650 employees • Comprehensive continuum of outpatient and inpatient services including • 128 bed, not-for-profit, acute care, general hospital • The Joint Commission Accredited • Licensed by the Illinois Department of Public Health

  3. Why the Baldrige – Quality Journey Things were going well Finances strong Employed Physician model Positive Employee Satisfaction scores Opportunities for Improvement Patient scores were average at best Cost of health continued to escalate Healthcare market changing

  4. Timeline of Journey 2005 Awarded the Silver Award-first time applicant 2006 SBL was not offered an award 2007 Partnered with The Baptist Leadership Institute-Excellence a Way of Life 2008 Awarded the Silver Award 2011 Awarded the Gold Award

  5. Three Themes we heard in our Journey Strategic Alignment Exceeding Industry Benchmarks Systematic on going evaluation and Improvement

  6. Excellence a Way of Life A valuable tool to move us forward Focused on creating a Culture of Excellence Team developed programs. Daily Charge Measuring and reacting to data Employee Engagement Setting performance standards

  7. The House of Sarah Bush Lincoln

  8. Strategic Plan (Pillars) • Improve Patient Experience and Loyalty • Improve Clinical and Operational Quality • Enhance Human Capital • Support Charitable Mission through Service Growth • Create Healthy Communities • Maintain Financial Viability

  9. Sarah Bush Lincoln Health System Mission, Vision, Values Integrated Delivery, Access to Care, Service Excellence 2 SBL Pillars Strategic Plan 5 Engaged Workforce “Best Work Experience” 1 Facilitate a Culture of Excellence 7 Every Patient, Every Time, Everywhere Hierarchy of Goals 3 Excellence a Way of Life Teams 6 Integrated Continuum of Services Dashboards 4 Data through Dashboards, Surveys, Indicators, and Planning Tools that drive continuous improvement

  10. Percentile Trends

  11. Celebration Awards Quarterly Celebration Award winners will be announced today Winners were determined by percentile rankings for the July-December time period 70th percentile – bronze-level winner 80th percentile – silver-level winner 90th percentile – gold-level winner

  12. Process Management PLAN ACT Continuous Improvement CHECK DO

  13. Journey Continues Additional Quality Examiner Trainers Senior Leadership delving into process improvement Implementing a LEAN Process (additional tool not a replacement) Apply for Baldrige 201…?

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