Facoltà di Economia CdL Economia e gestione dei servizi turistici

1. Facoltà di EconomiaCdL Economia e gestione dei servizi turistici Lingua Inglese 3. Job-seeking a.a. 2008/2009

2. JOB-SEEKINGEnglish words or expressionsconnectedwith…………. .

3. JOB-SEEKING To apply (for)application applicant covering letter CVjob-search process analysis of work market for sector identification of job(s) application (form) postelectronically brief interest and contribution HR – Human Resources Department selection procedureshort-listcandidatesto interviewinterview position /roletrainingprofessional development keenenthusiasticcareer plan ambitionambitiousskill

4. applicationn [C] a formal, written request for something [domanda, richiesta]- job application a formal request to be considered for a job: [domandadilavoro] We are considering your application for the job of marketing manager. - apply v [+ for]: [richiedere, fare domandadi] He applied for the job of sales assistant. - job applicant n [C] [chi presentadomandadilavoro] someone who is applying for a job candidaten [C] someone that a company is considering for a job: [candidato] We are interviewing the candidates on Friday. careern [C] a profession or job you have trained for and intend to do for your working life, and which offers the chance to improve your status and salary: [carriera] I'm hoping to have a career in law. Collocations careers advisor, careers advisory service, change careers curriculum vitae abbreviation CV n [C] a document that gives details of a person's experience and qualifications: [curriculum vitae, abbr. CV] It is important to prepare your CV in the right way. Synonym resumé [curriculum] experience n [U] knowledge or skill that you have from doing a particular job: [esperienza] He has years of experience in selling. headhuntingn [U] finding a manager with the right skills and experience to do a particular job, often by persuading a suitable person to leave their present job: [cacciaditeste] We could ask a headhunting firm to find a new production director. - headhunter n [C] [cacciatore diteste]

5. human resources abbreviation HRn [plural] the department in a company that deals with recruitment, training and helping employees: [RisorseUmane abbr. RU] He works in human resources. interviewn [C] a formal meeting where someone is asked questions to find out if they are suitable for a job: [colloquio] I have an interview for a job at Microsoft next week. - interview v [T] [sottoporre a un colloquio] jobn [C] the regular paid work that you do for an employer: [lavoro] What's your job? I'm applying for a new job. qualificationn [C] an examination that you passed at school, university or in your profession: [titolodi studio] Candidates must have a university qualification. - qualify v [I] [avere le competenze] - qualified adj [qualificato] recruitv [T] to find new people to work for an organisation or company: [assumere] We're recruiting 20 new graduates this year. - recruitment n [U] [reclutamento, assunzione] salaryn [C, U] money that you receive as payment for your work, usually every month: [stipendio] The company offers good salaries. Collocation to earn a salary staffn [plural] the employees of an organisation: [personale] A new manager is going to join the staff next month. Synonyms employees, workers. [dipendenti, impiegati]

6. Job-seekingKeynotes Job-seekers look for work in the job market; employers offer jobs to people with the right qualifications and experience. People who know what kind of job they want can look at job advertisements for a suitable position. Others may go to careeradvisers to ask for help in starting or managing their careers. Large companies have a HumanResources Department, which deals with recruitment and hiring employees, and also manages careerdevelopment within the company.

7. Employment applicant; application; application form; apply; candidate; curriculum vitae; employment agencies; interview; job description; job vacancies; references; short-listed Many people looking for work read the (1) ………………………….advertised in newspapers by companies and (2)…………………………. To reply to an advertisement is to (3) ……………….. for a job. (You become a (4)………………..or an (5)…………………………..) You write an (6) ………………….., or fill in the company’s (7) …………………………, and send it, along with your (8) ………………….. and a covering letter. You often have to give the names of two people who are prepared to write (9) …………………………….. for you. If your qualifications and abilities match the (10) ………………………………., you might be (11) …………………….., i.e. selected to attend an (12) ……………………………………

8. Employment applicant; application; application form; apply; candidate; curriculum vitae; employment agencies; interview; job description; job vacancies; references; short-listed Many people looking for work read the (1) job vacanciesadvertised in newspapers by companies and (2) employment agencies To reply to an advertisement is to (3) apply for a job. (You become a (4) candidateor an (5) applicant.) You write an (6) application., or fill in the company’s (7) application form, and send it, along with your (8) curriculum vitae and a covering letter. You often have to give the names of two people who are prepared to write (9) references for you. If your qualifications and abilities match the (10) job description, you might be (11) short-listed, i.e. selected to attend an (12) interview.

9. Employment The Member States of the Union have put into place a comprehensiveEuropean Employment Strategyto create jobs and fight unemployment.

10. Employment VERBS: Employ; hire (for a short time or for a particularpurpose, BE); appoint; recruit; assign; train; dismiss; sack (infml); fire Wehired (employed) an advertising company to help sell ournewproduct; We are goingtoappoint a newhistoryteacher Mostof the managersthere are recruitedfromabroad Ifyou’re late again, you’llbedismissed I’ve just beensacked

11. JOB (c); WORK (U); OCCUPATION (formal) What you do to earn your living Skilled/unskilled work He’s been out of job for months; I could never do a nine-to-five job; Please state your occupation on the form; Foreigners need a work permit I go to work by train ALSO: She put a lot of work into writing her thesis; Work on the tunnel will begin soon; POST/POSITIONmore formal for a particular job. He has been appointed to the post/position of managing director

12. Some more vocabulary … office manager HR or Personnel, supervisor, subordinates, workers, staff, employees, employer, bosstohire=toemploy=torecruit, tofire=tosack=tomakeredundant=todismiss=tolay off, toresign, tonominate=toappoint, salary=wagepayslippayroll

13. Wages-Salary-Pay-Remuneration-earnings • Perks – fringebenefits • Monetary(salary, benefits, prizes) and non-monetaryincentives(newprojects, promotions). • Non-monetaryways induce attachmentto the firm/company

14. Humanresourcesdepartments are responsibleforrecruitinganewpersonnel. • Candidates are initiallyaskedtotoprovide a curriculum vitae (CV) or resumé(AmE) whichgives information abouttheirqualifications, experienceand skills. • The recruiterthenscreens the applications and selectscandidatesforinterview. • Successfulapplicants are hired and put on the payroll.

15. Vocabulary p.68Match the words and phrases 1-3 with the definitions a-c • Apprenticeship • Work placement • Graduate trainee scheme • Students often take a temporary job during their studies – for little or no pay – because they want to get experience • Big companies accept a number of newly qualified people to work for one year. They get general experience by working in different departments. They may or may not get a permanent job at the end. • A young person learns a skill or trade by working under supervision in a company. They have a contract to work there for a fixed number of years 1c, 2a, 3b

16. Job-seeking(Reading Comprehension2 ) p.69 The online job market • General: • What is this article about? • What sort of company do you think Monster.com is? • PARA I: ‘Profitability’ means A. producing earnings; B. being advantageous Job-search, marketplace – compound words • PARA II: What is the meaning of the verb ‘launched’? Can you give a synonym? It ‘accounts for’ means that … Advertising – ad(s) – advertisement

17. Job-seeking(Reading Comprehension) p.69The online job market PARA III: What does ‘allow’ mean? Can you suggest a synonym? PARA IV: Can you give a synonym of ‘speed up’? What is the meaning of the word ‘threat’? And of the verb ‘post’? What is the antonym of the adjective ‘vast’? What is its noun? Can you think of similar words? Can you give a synonym for staff? “Demand for their help in filling lower-level jobs has fallen” … PARA V: ‘reaches’ means that …

18. Job-seeking(Reading Comprehension) p.71 Human Resources Assistant – Recruiting • General: • What is this article about? • PARA I: What is ‘recruiting’? What is the meaning of ‘range of duties’? • An employee who doesn’t work full-time works … Can you give a synonym of the expression ‘to be responsible for’? • PARA III ‘environment’ refers to A. nature, B. ambience, C. work conditions • PARA V: What is the meaning of competitive compensation? And what is a benefits package?

19. Question forms - A Job Interview • 1.Since 1998 • HOW LONG HAVE YOU WORKED FOR YOUR PRESENT COMPANY? • 2.Yes, I am. I like it very much • ARE YOU HAPPY THERE? DO YOU LIKE IT THERE? • 3. It’s interesting. I like the people I work with and my boss gives me plenty of autonomy • WHY? WHAT DO YOU LIKE ABOUT IT?

20. Question forms - A Job Interview • 4. Because I want to work in a company that is stronger in the Asian market • WHY ARE YOU LEAVING? • 5. I’m determined. I never give up • WHAT IS YOUR BEST QUALITY? • 6. Sometimes I work too hard. I just don’t know when to stop. • AND YOUR WORST? • 7.Spending time with my family. Playing a little golf • WHAT DO YOU LIKE DOING IN YOUR FREE TIME?

21. Curriculum Vitae • Personal details • Education • Work experience • Publications / participation in conferences

22. Curriculum Vitae • GRANTS (SCHOLARSHIPS) RECEIVED: • PROFESSIONAL MEMBERSHIPS: • INTERESTS/ HOBBIES: • REFERENCES: • The followingpersonshavewrittenlettersofrecommendation on mybehalf:

23. KRISTINE HOWARD 22293 Co. Rd. 20Goshen, IN   46528khoward1@darwin.cc.nd.eduhttp://www.nd.edu/~khoward1 Education Undergraduate: Currently a Senior at the University of Notre Dame, South Bend, Indiana Majoring in Film, Television, & Theatre B.A. pending graduation May 1999 Notre Dame Scholar Honors Program Student Secondary: Graduated in 1995 from Lakeland High School, Lagrange, Indiana Valedictorian (#1 out of approx. 140 students) Indiana Academic Honors Diploma National Merit Scholarship winner Interests and Activities Undergraduate: Spent Spring 1998 semester in London, England as part of Notre Dame London Program; Created The Roald Dahl Home Page in honor of famous children's author. Mentioned in USA Today Correspondent for campus newspaper, The Observer Secondary: Spent Summer 1994 in Krefeld, Germany as part of Indiana University Honors Program in Foreign Languages; 3–year member of Speech team 4–year member of Tennis team; Amateur Theatre productions; President of Student Council;  

24. KRISTINE HOWARD 22293 Co. Rd. 20 Work Experience 5/96 – present     Coachmen Industries, Inc., Middlebury, Indiana Web Designer from 5/97 – 1/98 and 5/98 to present Responsible for creating and maintaining all company websites Purchasing assistant from 5/96 – 8/96 and 12/96 – 1/97 Duties involved data entry, correspondence, file maintenance, and answering telephone 1/96 – 5/97     Office of Information Technologies, University of Notre Dame, South Bend, Indiana Quality Improvement Council Secretary Duties involved attending meetings, taking minutes, and posting on website References Can be provided upon request. E–mail me if interested.

25. Language1 Match the two halves of these sentences. Write your answer here:1___, 2 ___, 3 ___, 4 ___, 5 ___, 6 ___, 7 ___, 8 ___, 9___, 10___ 1 Don’t touch 2 Pass me my 3 Please read 4 Let’s take a 5 If you don’t want the job, 6 Please write your name on the list if 7 Tell me 8 Do 9 Let’s make 10 Don’t a) the instructions on the form. b) when you leave. c) that lever. d) interrupt, please. e) phone, please. f) say something. g) not enter. h) a decision. i) break at lunch. j) you want to attend.

26. 2 Read parts of four adverts from a careers magazine. Write in these missing words. interview / scheme / contract / find / ads / resume / trade / apprenticeship / apply / headhunting We currently have three vacancies on our graduate trainee (11)____________. You can (12)___________ online at… Please send us a copy of your (13)____________. Selected candidates will attend an (14)____________ at the end of this month. Learn a (15)____________ and join a local firm! We would like to offer an (16)_____________ in building. You receive training and a five-year fixed (17)_____________. Are you having problems finding staff? Or perhaps you’re tired of scanning the job (18)____________ for a new position. Contact us. We’re the experts in (19)____________ professionals for key management roles. Let us (20)___________ the right person for the right job.

27. Complete this table of words.

28. Career skills Someone is explaining how to use some new computer software. Each sentence includes one extra word. Cross it out and write it at the end. 26 First, make it sure you put the disc in._________ 27 Don’t not forget to shut down any other programmes.__________ 28 Always you remember to save your new work._________ 29 It may be the better to save it in this folder._________ 30 If you aren’t sure what to do, just will ask for help._________

29. Unit Test 8 Answer Key Language 1 c / 2 e / 3 a / 4 i / 5 f / 6 j / 7 b / 8 g / 9 h / 10 d Vocabulary 11 scheme / 12 apply / 13 resume / 14 interview / 15 trade / 16 apprenticeship / 17 contract / 18 ads / 19 headhunting / 20 find / 21 employ / 22 employee/employer / 23 advertise / 24 application / 25 communication Career Skills 26 it / 27 not / 28 you / 29 the / 30 will

30. Phonetics [ə'plaɪ] ['kʌvərɪŋ] ['letə(r)] ['haɪə(r)] ['faɪə(r)] ['prɑses /'prəʊses] [ʃɔrt /ʃɔːt] [lɪst] ['ɪntə(r)vjuː] ['hjuːmən] [rɪ'sɔrs ,-z- /-'sɔːs ,-z-] [se'lec·tion || sɪ'lekʃn] [rəʊl] [prə'sɪːdʒə(r)] [æm'bɪʃn] [ɪn‚θjuːzɪ'æstɪk] [dʒɑb /dʒɒb] [wɜrk /wɜːk] ['leɪbə(r)]

31. ETIQUETTE Etiquette is the name we give to the rules for being polite in a social group. Business etiquette is important for people who often have to make new contacts and buildrelationships in their work. Politeness can also help to improve the workingenvironment for people in the same office. Some cultures and situations are formal, which means that we have to follow rules; other cultures and situations are more informal.

32. Examples of bad manners • Arriving late for a meeting • Ignoring people when you meet them • Shouting an order at someone • Not apologising if you offend someone • Being rude to people who offer to help you • Using bad language

33. Listening comprehension Janet Stubbs, a professor of communication, talks about politeness in the workplace. Listen to part one and complete what she says. Politeness is about showing ____________ for others. It means thinking about other people’s __________________. Listen to part two and answer the questions. • Who are we usually polite to in a business environment? Give 2 examples. • Why is it better if managers show respect for their workers?

34. Complete the extracts with words from the box. Then listen to part two again and check. Hierarchy rules status subordinates • In formal situations, it is a good idea to follow standard __________ when making new contacts. • Politeness is often linked to ________. • We are more polite to people who are above us in the organisational ___________ .

35. Etiquette: p. 26-27 • Vocabulary 1 – Complete the extract • Vocabulary 2 – Synonyms • Vocabulary 3 – Prefixes: un-, in-, dis-, im-. • Listening comprehension exercise on business etiquette in other cultures

36. Personal qualities and management styles • Vocabulary 1 – Complete the extract with the following words: enthusiasm, courage, loyalty, talent, ambition, initiative • Vocabulary 2 – Complete the text • Vocabulary 3 – Multi-part verbs to take

37. Grammar pp.130-132 • Prepositions • Present perfect and past simple • Complete the text with the present perfect or past simple form of the verbs in brackets

38. WORD BUILDING VERB NOUN PERSON 1. MAKE A FORMAL REQUEST APPLICATION 2. TEST OF SOMEONE’S SKILLS EVALUATE 3. ASK A CANDIDATE QUESTIONS INTERVIEWER 4. MAKE A PLAN FOR SOMETHING DESIGN THAT WILL BE BUILT 5. EVALUATE ASSESS 6. PROCESS BY WHICH PEOPLE EXCHANGE INFORMATION TRANSACTOR 7. CHOOSE SOMEONE FOR A POSITION EMPLOY

39. Company Structure STEEP(TALL) HIERARCHY: Many levels of management (hierarchical and bureaucratic organizations) FLAT HIERARCHY: light organizational structure More equality and flexibility less traditional company Company divisions/departments: IT, HR, LA, F, C Information Technology, Human Resources, Legal Affairs, Finance, Communications PRESIDENT-CHAIRMAN BOARD OF DIRECTORS (BOARD OF MANAGEMENT) MANAGING DIRECTOR (CEO: CHIEF EXECUTIVE OFFICER) GENERAL MANAGER (JUNIOR, MIDDLE, SENIOR)

40. Hierarchical structure

41. Hierarchical structure

43. Office workers ‘admit being rude’ Most office workers say they are rude or bad-mannered at work. Two out of three .............. regularly arrive late .............. , most .............. emails and three .............. four use .............. . In a .............. of 1,000 workers, two-thirds say that .............. is the reason for their bad manners. Other common examples of .............. include ignoring colleagues and .............. mobile phone calls .............. .

44. Office workers ‘admit being rude’ Most office workers say they are rude or bad-mannered at work. Two out of three workers regularly arrive late for meetings, most ignore emails and three out of four use bad language. In a survey of 1,000 workers, two-thirds say that pressureof work is the reason for their bad manners. Other common examples of bad office etiquette include ignoring colleagues and answering mobile phone calls during meetings.

45. Using mobile phones in meetings is ................... and ................... , research by the University of Surrey ................... . If you respond to a call when speaking to somebody, it ................... that the phone call ................... the person, the survey .................... If you answer a call during a meeting, it could mean that ................... the meeting ................... important. Mr Jacobs, ................... of Office Angels, a ................... , says it is easy for people to forget their manners ................... , which is often very informal and .............. Workers ................... proper etiquette such as introducing people at meetings, and this is often ................... for working relationships.

46. Using mobile phones in meetings is impolite and distracts others, research by the University of Surrey shows. If you respond to a call when speaking to somebody, it means that the phone call is more important than the person, the survey said. If you answer a call during a meeting, it could mean that you think the meeting is not important. Mr Jacobs, managing director of Office Angels, a recruitment firm, says it is easy for people to forget their manners in the working environment, which is often very informal and very busy. Workers can forget proper etiquette such as introducing people at meetings, and this is often bad for working relationships.

47. Psychologist Dr Colin Gill .................. that people are not .................. they were twenty years ........ Now some .................. are actually .................. in training their .................. to be polite. Office Angels is .................. people to arrive on time for meetings, .................. mobile phones and .................. bad language. “Avoiding bad manners at work is such .................. ,” Mr Jacobs says, “and ................................................................. ......................................... and your relationships with others”.

48. Psychologist Dr Colin Gill believes that people are not as polite as they were twenty years ago. Now some organisations are actually investingmoney in training their junior managers to be polite. Office Angels is encouraging people to arrive on time for meetings, turn off mobile phones and avoid bad language. “Avoiding bad manners at work is such a simple thing to do,” Mr Jacobs says, “and it can have a dramatic impact on improving your working environment and your relationships with others”.