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Small Practice Solutions Service Delivery Overview

Small Practice Solutions Service Delivery Overview. Health Dynamix — National Scope. PC Mall fast facts Founded:1987 NASDAQ listing: MALL 2009 sales: over $1.1 billion Approx 2,344 employees 700 field service engineers Stable, growing, profitable, publicly traded company

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Small Practice Solutions Service Delivery Overview

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  1. Small Practice Solutions Service Delivery Overview

  2. HealthDynamix— National Scope • PC Mall fast facts • Founded:1987 • NASDAQ listing: MALL • 2009 sales: over $1.1 billion • Approx 2,344 employees • 700 field service engineers • Stable, growing, profitable, publicly traded company • PC Mall clients gain: • A flexible business partner with deep buying power and direct relationships • Technology focused solutions • Nationwide managed services

  3. HealthDynamix— Overview Healthcare Industry Experience • Healthcare: One of PCMall’s top verticals • Serving Healthcare clients for 26+ years

  4. HealthDynamix— National Scope Manassas, VA Torrance, CA Columbus, OH

  5. Facilities and Capabilities • HealthDynamix has three warehousing and integration locations for improved shipping and deployment times for national projects. • Columbus, Ohio • Memphis, Tennessee • Irvine, California • Over 500,000 sq feet of total warehouse space • Controlled building access security • On-site Security Teams for physical inventory controls • Central SAN Storage for images and customer data backup; VLANs for security at each location

  6. Facilities and Capabilities • Shipping leverage with all major carriers • LTL Freight Shipments • Just in Time Delivery • Drop Ship • SKU based asset management system • Inventory reporting • Fully Staffed – project managers, techs, operations employees • Configuration and Imaging Services • ISO 9001-2000 Compliant Facility & Operations • Image Management & Consultation • Simple & Complex Integrations • Staging & Asset Tracking • Asset Tagging • Inventory Reporting • Customized Solutions • High Touch, Complex Configurations • Low Touch, Standard Manufacturer Configurations

  7. Facilities and Capabilities • Service Desk was established in 1996 and is located in Columbus, OH • Open 24 hours a day – 365 days a year • Staffed by 60 Skilled Analysts supporting over 50 Clients • ACD (automated call distribution) system • Incident Management Tool - SARTrac • Knowledge tools • Computer lab

  8. Health-Dynamix Service Delivery Capabilities Elements of Success Service Delivery Solutions Service Delivery Workflow

  9. Elements of Success

  10. Repeatable, Integrated Solutions • Create competitive advantage by offering complete solutions that fulfill the technology needs for small practice workflow requirements • Integration of hosted, outsourced, and practiced based technologies creating the greatest economy • Integration of implementation, change adoption, learning and customer education improves repeatability

  11. Doc in a Box Solution Ease of Business and Positive Customer Experience • Key Elements • All Required elements, integrated and focused on delivery • Customer touch points are accessible and convenient • Accountability and expectation management

  12. Scalable Deployment Support • Interactive assistance for common IT setup and support issues • Reduce time spent in field and help desk calls

  13. Scalable Deployment Support AGFA PACS Project where we helped to drive the adoption of new PACS technology AGFA Poster AGFA Trifold

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