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UPK Presentation

Discover the importance of training end users in ERP systems and learn how to address pre-go-live training, post-go-live support, new-hire training, and local and remote user training. Explore the challenges of training end users and find solutions to optimize resources, time, and budget. Compare the benefits of User Productivity Kit (UPK) vs. standard development for enhancing user productivity in the implementation lifecycle.

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UPK Presentation

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  1. UPK Presentation

  2. Of the 437 companies that responded to the survey, 76% face user competency challenges related to their ERP system* From the Meta Group * Importance of Training End Users

  3. Excessive support cost Untrained users require 3 to 6 times more support than trained users * Decreased productivity Untrained user may take up to 5 hours to achieve the same skill level that it takes a trained employee 1 hour to achieve* From Gartner Inc. * Importance of Training End Users

  4. How do I address “pre-go-live” training and “post-go-live” support? How will I address new-hire training? How do I address local and remote users? How will I deliver training? Classroom training? Web-based training? Both? Can I leverage existing content? Challenges of Training End Users

  5. Resources – who is going to do the work? Limited training, business, and technical resources. Time – do we have the time to do the work? Instructor-led training development time  40:1. Web-based training development time  200:1. Budget – do we have the budget to do the work? Challenges of Training End Users

  6. UPK v Standard Development

  7. User Productivity Kit in the Implementation Lifecycle

  8. User Productivity Kit - Developer

  9. User Productivity Kit - Content

  10. User Productivity Kit – Developer

  11. Demonstration

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