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Neuf Cegetel

Neuf Cegetel. Leading alternative operator in France. July 2006. Contents. Leading alternative operator in France Innovation lies at the heart of our strategy Some examples: Neuf TV, the BeautifulPhone, TWIN ™ , multiplay solutions for business customers

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Neuf Cegetel

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  1. Neuf Cegetel Leading alternative operator in France July 2006

  2. Contents • Leading alternative operator in France • Innovation lies at the heart of our strategy • Some examples: Neuf TV, the BeautifulPhone, TWIN™, multiplay solutions for business customers • Strong foundations are the basis for the growth of the group • Quality is the number one priority for the group • Dynamic growth in the wholesale, business and residential markets

  3. Leadingalternativeoperatorin France

  4. Who are we? • A new group created with deregulation and with the Internet age … • … which in just a few years has become a major player • In triple play services for the residential market (Internet, IP telephony, mobile telephony, broadband TV) • In multiplay solutions for the business market (VoIP, broadband Internet, mobile telephony) • Leading competitor to the incumbent operator in all markets (residential, business and wholesale) with: • More than 3 million residential customers, including 1.3 million broadband customers * • 118,000 corporate sites connected to the Neuf Cegetel network * • 200 carrier customers * As at the end of March 2006

  5. An ambitious vision for our customers • Blurring the boundaries for users • Usages are identical at home, at work, or on the move • Terminals are converging (fixed line and mobile phones, PC, television set) • Technologies are complementary (ADSL, GSM, WiFi, Wimax, etc.) • Contents are available from any terminal (messaging, email, Internet, television, music, video) in any location • Our aim is to leverage the full potential of this convergence… • … and to make it easy for everyone to access a whole new world of communications and content

  6. A new communications era Stay in touch with friends and family Planète Neuf: unlimited free telephony Distance doesn’t matter anymore Neuf Giga: a storage online service Call from anywhere anytime BeautifulPhone Simplicity… Simple access to Internet with Neuf Box … and security A security pack

  7. An own personal and interactive television service (TV over ADSL) A wide range of contents at your fingertips (200 channels) Wireless technology Access to multimedia content (visioconferencing, information & leisure services…) A wide range of services

  8. Our strategy is driven by innovation • Our decision to roll out an All-IP network more than 3 years ago • Our massive investment (€600 million) in unbundling and ADSL technology in order to be able to provide direct access to our network • The rollout of increasingly sophisticated decoders at our customers’ premises: • Neuf Box set-top boxes for residential customers • multiplay boxes for business customers • The development of easy-to-use web-based applications managed by the core network (unified messaging, online storage of data, videophone, security, remote access, etc.) • The launch of mobile services (MVNO agreement) in 2005 (Neuf Mobile) and the first GSM-WiFi hybrid phone on the residential market (TWIN™) Competitive advantages for offering quad play services

  9. Our advantages in a converging world...… IP centrex … NEUF CEGETEL’S COMPETITIVE ADVANTAGES 2 ISPs 3 Open network Content providers End-to-end services Internet Mobile operators 1 All-IP network for voice, data and Internet Broadband Internet Fixed and mobile voice services TV / video Access to the end customer emails Game Storage Security 4 ExpertiseinCPE Fixed telephony operators Customer relationship(Billing, customer service) All the various players are targetting the same customers

  10. NeufCegetel’sinnovativeservices

  11. Constant innovation between 2004 and 2006, preparing for the launch of quad play services 2004 • First ISP to offer broadband Internetat €14.90 per month (Feb. 04) • First ISP to launch full unbundling (May 04) • First ISP to offer a hybrid DTT/DSL TV decoder (Sept. 04) • First ISP to offer pay-as-you-go triple play - users only pay for the services they use (Nov. 2004) 2005 • First operator to provide a multiplay solution for businesses (Feb. and June 2004), voice, data, mobile, 9office • First ISP to launch real-time, live measurement of TV over ADSL with the service Neuf Hit View (Sept. 05) • First operator to launch a full-scale pilot trial of a hybrid fixed/mobile GSM/WiFi telephone, the BeautifulPhone (Nov. 05) 2006 • First ISP to offer a secure online 9 Gb data storage service, file sharing and backup facility, at affordable prices for residential customers, Neuf Giga (Feb. 06) • First ISP to offer a remote access service with unlimited calls to 31 countries, Neuf Talk (March 2006) • First operator to launch a box-based IPBX and IP Centrex solution specifically designed for SMEs, 9pass (Feb. 06) • First operator to offer the whole range of quad play services under the single Neuf brand name (Feb. 06)

  12. A new service introduced nearly every month during 2005 …. Neuf TV interactive and personalised services DTTV Free telephony over IP Wengophone: the software to make calls anywhere in the world on Neuf TV Unlimited international calls Launch of 9office mobile for business customers February April July November 2005 January March June September December and on Neuf TV on Neuf TV

  13. … and 2006 … Wireless TV using powerline technology Unlimited phone calls with TWIN ™ : 1st GSM-WiFi hybrid phone Neuf TV HD and VOD february February april 2 0 0 6 January january june march March

  14. Neuf TV: interactive and personalised TV • Neuf TV, a platform for digital entertainment • High Definition TV • Digital VCR • Media center • Neuf TV, interactive television • Portal for live information • Programme guide • Subscription to new services via the TV set • Live, real-time viewing figures • Communication tools (e.g. voice messaging, videoconferencing) • Neuf TV, personalised televison • RSS feeds • Favourite channels • HD decoder • VOD in september 2006

  15. BeautifulPhone: Neuf Cegetel was the first operator in Europe to trial a hybrid GSM/WiFi telephone The advantages of fixed telephony Since December 2005, 400 users have been testing the BeautifulPhone In the home, the BeautifulPhone connects to the WiFi Neuf Box and automatically connects to the landline. It offers: - unlimited phone calls - true broadband (between 8 and 11 Mbit/s) - access to all multimedia content The advantages of mobile telephony • a truly personal device • ability to stay in contact and have access to all your content wherever you are make unlimited calls while at home through the landline Take advantage of high-speed WiFi broadband on your mobile Transfer multimedia content

  16. A revolutionary new solution for business customers: the multiplay offer • Neuf Cegetel has led the way in multiplay services, with its 9office service launched in 2005 and 9pass, launched in 2006 • The multiplay solution is • A Neuf Cegetel innovation designed to simplify corporate telecommunications • A converged service offering Internet, fixed telephony, mobile telephony, intranet, security and multiple applications (remote access, messaging, etc.) • Based on a single, intelligent, secure box, connected to the Neuf Cegetel All-IP network • A scalable and simple service offering

  17. Strong foundations are the basis for the growth of the group

  18. An All-IP network – the leading alternative long-distance network in France The most extensive alternative broadband network, with the most local loop connections • 45,000 kilometres of optical fibre cables • 1 000 local concentrators • Coverage of nearly 70% of the population • Interconnections at all digital local exchanges • 114 IP PoPs A state-of-the-art, entirely ADSL2+ network A network with the capacity to handle heavy traffic, open to all operators and ISPs • 1.7 million unbundled lines* (60% french unbundled lines) • 25% of the traffic in France (62 billion minutes) The most extensive IP/MPLS infrastructure with 100 access points, which makes it possible to implement large corporate networks * As at the end of March 2006

  19. Financial performance which places the group in a good position for 2006 and 2007 Residential Business Wholesale Change from 2004 2005 Pro forma Broken down by Market GROUP 2005 Revenues €1 826 M €2 752 M + 55 % AdjustedEBITDA (1)€255 M € 312 M + 57 %Adjusted Net Earnings (2)€9 M Number of employees 2600** Network Leading alternative operator • Total Investment € 2,5 billion • of which LLU € 600 million OBJECTIVES FOR 2007 > 2,000,000 broadband residential customers > 200,000 corporate sites connected > 20 % EBITDA/revenue margin Markets March 2006 Leading alternative operator Residential Business Wholesale 3 million customers, of which 1.3 million broadband customers 118,000 corporate sites connected 200 customers (1) Earnings from operations before amortisation, depreciation and other income, adjusted before provision for restructuring * Pro forma figures following the integration of Cegetel ** Excluding Jet Multimedia (2) Earnings before exceptional depreciation, retirement of assets and provision for restructuring

  20. A stable ownership structure Two key shareholders SFR and Louis Dreyfus supporting the development of the group * Artemis, PAI, Goldman Sachs, Phoenix, BC Partners

  21. Powerful brands Two popular brands with a strong awareness Marque groupe Wholesale Brand Residential Brand Business Brand

  22. Quality is the number one priority for the group

  23. Neuf Cegetel’s approach to quality • Quality is absolutely vital to recruit new customers and to reinforce their loyalty whether they are residential or corporate customers • Our objective is to guarantee the best possible service for our customers: • A high level of technical, commercial and administrative support designed to meet customers’ requirements and keep up with their changing needs • Availability and performance of both the network and the services provided • Simplicity and innovation in all the services we provide

  24. Quality for business and carrier customers • A division specifically dedicated to business and carrier customers • The Customer Service Division: 800 employees dedicated to all technical and administrative aspects of the customer’s day-to-day operations • A close relationship, backed up by dedicated Extranet access • Customers can access quality of service indicators and check the status of traffic in real time, as well as track their orders and the progress of fault repairs, etc. • Innovation at the service of the customer • Responsive sales teams always ready to give customers advice and to anticipate their need for new, improved services • Highly secure network monitoring setup, with two redundant NOC • ISO 9001:2000 Certification for services provided to large companies on a national scale since 2001. Key figure Over 90% of all customer incidents are resolved proactively

  25. Quality for residential customers • Background: Increasing number of customers who find themselves technologically challenged by an ever-growing number of services perceived as highly complex • Objective: To help customers every step of the way and to anticipate any problems, taking preventive action where necessary • Dedicated unit for residential customers • Dedicated customer relationship unit with 2,000 customer service advisors • Follow-up of service activation, management of customer relationship, customer loyalty, billing Key figures (as at end 2005) 80% of problems resolved with the first call 90% of calls answered in less than 50 seconds

  26. Residential customers: tools and indicators • Plug and play tools such as the installation kit • Portal: hundreds of factsheets, FAQs, advice, etc., available online • Technical support available through the telephone helpline or online • Technical support at customers’ home Tools Indicators • Creation of a monthly quality benchmark Responsiveness of the customer service team Technical support Delivery times • Indicators measuring the performance of the broadband and VoIP service: Neuf and Cegetel topped the IP Label/01 Net rankings for the last 3 months of 2005

  27. Dynamic growth in the wholesale, business and residential markets

  28. On the wholesale marketSupporting the development of other players on the market

  29. Neuf Cegetel, the traditional partner of carriers and ISPs • Leading alternative operator on the wholesale market • Leading alternative operator in the provision of unbundled DSL access lines, transport and collection of voice and data and termination of calls, to other ISP and carriers • Major player in international trading Highlights • 200 national and international carriers, including SFR, using the Neuf Cegetel network • Revenues of €1,106 million* • 40 billion minutes of voice traffic carried * • More than 1 million DSL access lines rolled out for third-party operators Le Numéro, a Wholesale Division customer * Pro forma figures following the integration of Cegetel Figures as at the end of 2005

  30. On the business marketSimplifying corporate telecommunications

  31. Highlights • Leading alternative operator • Revenues of €908 million* • Leading alternative operator on the IP VPN market • 118,000 corporate sites connected to the Neuf Cegetel network (Q1 2006) • More than 40,000 new sites connected in 2005 • First to launch a multiplay solution for businesses with 2 dedicated offers 9pass and 9office • Largest sales force, after that of the incumbent operator, 20 agencies located throughout France • A strong footing in the public sector with 1,600 customers (ministries, government departments and local authorities) • ISO 9001:2000 certification * Pro forma figures following the integration of Cegetel Figures as at the end of 2005, unless otherwise specified

  32. Principal ways in which services will be improved Moving over to high-speed broadbandExpand bandwidth capacity at corporate sites Enhancing Mobile Services Provide remote employees with broadband solutions (3G, WiFi, etc.) Businesses Multiplay solutions Make the most of a single voice/data network solution simpler to operate and offering a high level of quality Value added services: Interactive voice services, push mail, IPBX, IP Centrex, videoconferencing and data storage

  33. 9pass: multiplay solution for small companies (3 to 19 employees) INNOVATION SIMPLER MANAGEMENT OF SERVICES • A sophisticated “Box”, developed in-house by Neuf Cegetel (integrated IPBX, IP Centrex, Proxy SIP, WiFi, CPL, router switch, fixed IP, HD Internet) • Web-based services (unified messaging and Outlook Webmail, Softphone) • Mobility and remote access solutions • A single invoice • A single extranet through which users can manage all their services • A single customer service department for all services (administrative and technical) A solution designed in partnership with INTEL and MICROSOFT and combining the best of the technologies to offer IPBX functions, IP telephony, Internet access and mobile telephony.

  34. 9office: a multiplay solution for SMEs Voice over IP Access line+ Internet/intranet Line rental and unlimited calls Mobile Remote Access Service IAD providing access to all the services on the same xDSL link Value Added Services IPBX Security Unified messaging Videoconferencing Fax-to-email Web configuration • The first multiplay solution in France, launched in March 2005 • A modular service offering: voice service with unlimited local and national calls, broadband Internet and mobile telephony • Nationwide coverage • Simple implementation and real-time control and management through a dedicated extranet • Cost savings and scalability provided by the solution • A constantly developing service • Broadband intranet and remote access solutions (during 2006) to provide a comprehensive, scalable solution comprising fixed/mobile telephony, data and Internet services + IAD permettant l’accès à l’ensemble des services sur le même lien xDSL

  35. 9iPnet for rolling out large networks • 9iPnet, the latest generation IP VPN service • The fastest SDSL (2 Mbit/s) in France at competitive prices* • Different levels of service and a wide range of features meeting all our customers’ requirements • Dedicated day-to-day support, operational tools and the benefit of Neuf Cegetel’s expertise in rolling out the interconnection of multiple sites Leading alternative operator on the IP VPN network • 118,000 corporate sites connected directly to the Neuf Cegetel network (Q1 2006) • More than 40,000 new sites connected in 2005 * At the end of 2005 *subject to technical feasibility

  36. Business customers in all sectors of the economy 3 Suisses, AGF, AP-HP, Banque Populaire, BP, Casino, Compagnie des Wagons-Lits, DaimlerChrysler, Dassault Systèmes, France Télévisions, Generali, Canal+, Groupe Caisse d’Epargne, Heineken, La Poste, Manpower, National Citer, Norauto, Oracle France, PSA Peugeot Citroën, Renault, Sernam, SNCF, The Phone House, UGC, …

  37. On the residential marketInnovations designed to benefit as many people as possible

  38. Highlights • Revenues of € 738 million (1) • More than 3 million customers (Q1 2006) • including 1.3 million broadband customers (Q1 2006) • 13% share of the broadband market • One of the leading ISPs on the market • 157,000 new broadband customers (Q1 2006) Figures at the end of 2005 unless otherwise specified (1) Pro forma figures following the integration of Cegetel (2) Source: ARCEP, broadband Observatory 31/12/05 and Neuf Cegetel

  39. Success of à la carte services... Broadband up to 20 Mbit/s= €14.90 per month • Unlimited local and national calls: €9 per month • Telephone line rental (full unbundling): €6 per month • Number portability • Neuf Talk • Unlimited international calls (31 countries) • Neuf TV and associated services: €6 per month Additional, simple and useful services Neuf Giga for storing and sharing data Security package to surf the Internet Planète Neuf for unlimited free calls between Neuf subscribers

  40. April 2006: launch of Neuf Mobile, a mobile service with the benefit of inclusive unlimited calls • Neuf Mobile is a MVNO in partnership with SFR • 9 price plans (calls + SMS) starting at €21.90 per month for 1½ hours talk time • As an additional benefit, once they have used up their inclusive talk time, customers can choose between the options of either continued free unlimited calls to other Neuf Mobile customers or continued free unlimited text messages to all operators • Free and unlimited calls between Neuf mobiles and the Neuf fixed line • The slimmest mobile phone on the market

  41. The TWIN™: the first GSM-WiFi hybrid telephone on the residential market • Developed on the basis of the results of the BeautifulPhone trial • Affordable fixed-mobile convergence for consumers • The phone is provided at a cost of €199 and can use any mobile operator network • The phone is provided at a cost of €1 for Neuf customers • Demonstrable savings: between 10 and 30% on mobile expenditure • Calls priced the same as fixed line calls: unlimited telephone calls for customers with a fully unbundled service connected via the Neuf Box or via a Neuf WiFi community access point (in the main railway stations, 127 Adael Wireless hotspots and 50,000 FON hotspots) • Outside WiFi coverage, normal GSM tariffs will apply • Just one handset for all fixed and mobile calls • No need to change your habits • A mobile phone number

  42. Thank you

  43. Appendices

  44. Executive Committee of the Neuf Cegetel group Chairman and Chief Executive Officer Jacques Veyrat Michel Paulin Company Secretary Philippe de Cuverville Network & Marketing Division François Paulus Finance & Administration Division Fabrice Dumonteil Residential Division Xavier Gandillot SME Division Jérémie Manigne Information Systems Division Eric Ioos Customer Service Division Nicolas Maguin Business Division Philippe Pélisson-Corlieu Wholesale Division Paul Zenou

  45. multiplay Solution The first multiplay solution for businesses which combines the telephone line rental, fixed and mobile telephony and broadband Internet access. It is a comprehensive, modular and scalable solution, serving all your company’s sites and supported by the Neuf Cegetel All-IP network. IP-VPN Solution This solution is used to provide simple and secure broadband interconnections for your users in France and abroad. Support and advice and a modular solution with a range of protection, hosting and mobility options Broadband Internet Services Call Centre Solutions A complete range of freephone, shared cost and shared revenue numbers, which are supported by advanced call management features. Offering every company the broadband Internet service which best suits its needs Point to point connections Telephony Services A national and international bandwidth service offering, based on the provision of multiprotocol leased lines. For all your local, national and international outgoing calls, as well as calls to mobiles. The principal service offerings for business customers

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