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Citizens’ Report Carding – UN Habitat/Maji na Ufanisi Lake Victoria Region and Zanzibar. Maji na Ufanisi (Water and Development) Grubs Planning Workshop, Nairobi, Kenya November 2008. Introduction. Maji na Ufanisi is a Kenyan Water and Sanitation NGO which has been in existence since 1997
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Citizens’ Report Carding – UN Habitat/Maji na UfanisiLake Victoria Region and Zanzibar Maji na Ufanisi (Water and Development) Grubs Planning Workshop, Nairobi, Kenya November 2008
Introduction • Maji na Ufanisi is a Kenyan Water and Sanitation NGO which has been in existence since 1997 • Programmes: Urban program and Small towns and Rural Areas program • The core purposes of the organization are: • Facilitating delivery of Water and Environmental Sanitation services in urban informal settlements and S.T. & R.A’s • Building and strengthening community institutions • Research and advocacy for sustainable Water and Environmnetal Sanitation services in Kenya and beyond
Partners • Maji na Ufanisi’s partners include; • UN family organizations • Private companies • Ministry of water • Water services regulators • Water utility companies
Citizens’ Report Card • Monitoring tool to provide public agencies with feedback from users of public services • Citizen-based • Participatory • Empowers
Current monitoring limitations • Limited community involvement • Most systems collect data that is inappropriate for planning and policy making in the sector • Geo-referencing lacking • There is no co-relation between levels of service and performance of water service providers • Monitoring information rarely trickle down to local levels
Pilot implementation areas • Homa Bay and Kisii ( Kenya ) • Masaka and Kyotera (Tanzania) • Muleba and Bukoba (Uganda) • Mutukula (Tanzania/Uganda border) • Zanzibar
Outputs • Reliable data on current conditions of WATSAN in the specified regions • Database on service quality developed • Disaggregated analysis tables (basic frequencies, cross tabulations in terms of gender, age) • Usefulness of methodology demonstrated • Comparison of service provision across towns • Geo referenced information fed into data base • Information made available in the public domain
Expected outcomes • Feedback mechanism in place • Basis for communities, civil societies and government to engage in dialogue with service providers to improve services • Exposes existing gaps in services provision • Improvements in investments • Community empowerment (giving them voice to demand for improved services) • Service providers incentivized to give better services • A system of bench marking service providers in place (that enables good service coverage, quality service delivery and accountability) • Capacity to undertake Citizen report carding developed