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SAP Biller Direct is part of SAP Financial Supply Chain Management and provides functions for Electronic Invoice/Bill Presentment and Payment (EIPP/EBPP)Using SAP Biller Direct, invoice recipients can see their account balance with the biller and look at their bills, credits or paymentsInvoice recipients can initiate payments or download bills into their accounts payable systemInvoice recipients can dispute bills from the Internet and collaborate with the billerSAP Biller Direct enables 33769
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1. SAP Best Practices for Wholesale Distribution DEScenario Overview W22 FSCM Biller Direct
3. Key Business Drivers Cost savings
Through non-paper invoice processing, archiving, and streamlining of business processes
Improved customer contact
Through rapid communication between biller and recipient and provision of self-service functions
Quality assurance
By avoiding manual errors in bill entry
Marketing instrument
Improved use of bills for sales and marketing purposes
4. Advantages for the Biller Billing
Lower cost of billing with no printing and postal charges
Use of open communication and data standards (HTTPS, XML)
Customer participation in electronic business without EDI
Payment Processing
Efficient processing of payments and exceptions
More precise cash management and improved liquidity planning
Faster invoice approval and payments by customers
Better explanation of payment deductions
Integration
Data integration with accounts receivable and cash management
Integration with other business processes, e.g. dispute and collections management
Marketing
Better customer retention (retaining a customer is five times cheaper than acquiring a new one)
Competitive advantages through attractive service offerings
Opportunities for one-to-one marketing
5. Advantages for the Bill Recipient Payments
Simplified and secure processing of electronic payments using 365/24 access to the Internet
Control over the time of payment and management of the outgoing cash flow
Favorable payment conditions can be better exploited
Payment details can be easily analyzed
Invoices
Fewer accounting and settlement errors
Comprehensive data analysis is possible
Immediate access to invoice copies (no archiving necessary)
Integration
Upload of invoices into accounts payable, no reformatting of data necessary
No changes of existing business processes
Easy change of master data
Only Web Browser needed
6. Scenario Overview W22 - FSCM Biller Direct
The SAP Best Practices scenario for biller direct supports the process of presenting invoices/bills and processing them electronically (electronic bill presentment and payment) via the Internet. The Wholesale Distributor can use this feature to offer customers the option of viewing and paying bills via the Internet; or creating inquiries, comments or disputes to which the Wholesale Distributor can reply or resolve on line. The scenario is integrated with SAP Dispute Management for FI-AR which allows customers to create and display billing dispute cases from within the Biller Direct web application.You can use SAP Biller Direct if you want to present information about customer accounts using the Internet and offer your customers the following capabilities:
To pay bills in the Internet, and to create inquiries and complaints.
To maintain address, credit card, and bank information.
To carry out a balance confirmation in the Internet, to create payment advise notes, display monthly balances and line items.
7. Scenario Overview The Scenario covers the following business activities:
Customer registering over the Internet for Biller Direct access
WSD processing the Customer request for Biller Direct access
Customer access Biller Direct and signing up for notification of new bills and credits
WSD processing a Sales Order, Delivery, and Billing
Customer receiving an email notification for a new bill
Customer accessing the bill details and finding a discrepancy
Customer creating an inquiry/dispute case
WSD reviewing the dispute case and responding
Customer satisfied with the response and making a payment
WSD processing payments
Customer requesting address change
WSD processing internal service request for address change
8. Business View
9. Business View (Continued)
10. Business View (Continued)
11. Interaction View
12. Interaction View (Continued)
13. Interaction View (Continued)
14. Scenario Business Benefits Lower cost of billing with no printing and postal charges
Efficient processing of payments and exceptions
More precise cash management and improved liquidity planning
Better explanation of payment deductions
Data integration with accounts receivable, accounts payable, cash management and dispute management
Better customer retention
Opportunities for one-to-one marketing
Fewer accounting and settlement errors
Immediate access to invoice copies
No changes of existing business processes
Productivity gain for A/R and A/P departments
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