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The impact of health care reform on minority populations

The impact of health care reform on minority populations. The Massachusetts Health Disparities Council April 27, 2009. Mission: To promote health care coverage across the state. The Connector is accomplishing this mission by: Developing Commonwealth Care :

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The impact of health care reform on minority populations

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  1. The impact of health care reform on minority populations The Massachusetts Health Disparities Council April 27, 2009

  2. Mission: To promote health care coverage across the state. The Connector is accomplishing this mission by: • Developing Commonwealth Care: A government-subsidized health insurance for qualified uninsured individuals whose family income is 0% - 300% of FPL. • Developing Commonwealth Choice: A non-subsidized health insurance for small groups and individuals. • Policy responsibilities: • Defining “minimum creditable coverage” • Determining “affordability”: In turn determines exemptions from the individual mandate.

  3. Source: DHCFP. Health Care in Massachusetts: Key Indicators. Jan 2008 • Survey conducted January through July of 2007.

  4. Source: DHCFP. Health Care in Massachusetts: Key Indicators. Feb 2009

  5. March 2009 Enrollment

  6. Plan Type Enrollment

  7. Enrollment History (as of 3/1/09) Increase in Enrollment starting in December of 2008

  8. Health Disparities Advisory Committee • 7 members with representatives from DHFP, DPH, MassHealth, BPHC, an MMCO, and a minority health advocacy organization • began meeting quarterly in June 2007

  9. Health Disparities Advisory Committee The advisory committee identified two areas of focus: • Race, Ethnicity & Data (REL) Collection • Outreach & Communications

  10. Race, Ethnicity & Language (REL) Data Collection • Examined REL data in CommCare • Examined how different agencies throughout the state are collecting REL data • Contributed to the QCC / Brookings Institution’s efforts

  11. Outreach & Communications • Quarterly meeting with advocates • Participate in MassHealth Training Forums (MTF) • Work closely with EOHHS grant recipients

  12. Outreach & Communications • work with community-based organizations to create materials for target specific populations • E-learning modules (English and Spanish): • 45 minute web-based modules for CommCare outreach workers and for the general public • Connector media placements • e.g. TV: Univision/Telefutura

  13. An example of our outreach and Communications efforts:Open Enrollment: May 25 – June 25, 2009 The CommCare program staff going statewide in order to communicate changes: • February • Reviewed materials and communication approach with 7 community based organizations • March • Presentation with Mass. League of CHCs • Connector workshop w/Network Grantees • April • Presentations at statewide MTF sessions • May • Western Health Access Network - Amherst • Health Care for All

  14. Outreach & Communications • Enrollment Materials • Designed by Maximus Center for Health and Literacy • Conducted focus groups to ensure accessibility • Printed English and Spanish • Improvements to our customer call center • increased # of bilingual CSRs • decreased call wait times • Commonwealth Care Fact Sheets • Translated to: Spanish, European & Brazilian Portuguese, Vietnamese, Chinese (traditional), Haitian Creole, Russian, Khmer, Lao • Download PDFs from: www.MAhealthconnector.org

  15. Looking ahead • Address the newly adopted changes from the QCC • Continue to work with other stakeholders • community organizations • MMCOs • health insurers • MassHealth • Research

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